Dialysis Transportation in Northern Virginia, DC & Maryland

Dialysis is the most demanding schedule in this business. Three treatments a week, every week, four hours in the chair, and a rider who is often exhausted and lightheaded when it ends. Getting there cannot depend on a family member’s work schedule or on whether a rideshare driver will help someone out of a chair. It has to run the same way every Monday, Wednesday and Friday, or every Tuesday, Thursday and Saturday, for as long as treatment lasts.

That is the ride we run most. H&M Transport has been driving dialysis patients across Northern Virginia, Washington DC and the Maryland suburbs since 2010, and we were the first non-emergency medical transportation provider in Virginia to earn NEMTAC accreditation. We set dialysis up as a standing order, our standard for a will-call return is 45 minutes from your call, and wheelchair and ambulatory rides start at $55 per leg. If you or the clinic can call a little before you’re done, we’ll start a driver your way. The earlier the call, the shorter the wait.

To set up a schedule, call dispatch at (703) 304-7889 or request a trip online.

Standing orders: book the schedule once

Most dialysis riders are on the same schedule every week at the same chair time. Rather than book each trip, we put a standing order in place and hold the slot.

A standing order means the same pickup window, the same vehicle type and, as far as we can arrange it, the same driver, who learns the route, the center’s entrance and the rider. It also means that when something changes, a chair time moves or a treatment is cancelled, you make one call instead of six. Changes go through dispatch and take effect the same day.

We plan the outbound pickup backwards from the chair time, so the rider arrives with time to check in and weigh in, not rushing through the door as the machine is being set up.

The ride home is the one that matters

The outbound trip is straightforward. The return is where dialysis transportation succeeds or fails. Treatment end times move, riders come off the machine drained and sometimes dizzy, and nobody wants to sit in a lobby for an hour waiting for a van.

Will-call returns. Most of our dialysis riders use a will-call return. Instead of guessing an end time, you or the center call dispatch when treatment finishes, and our standard is arrival within 45 minutes of that call.

Door-through-door. The driver comes into the center, walks the rider out, secures them in the van, and at home walks them inside, not just to the curb. That matters most on the days a rider is unsteady after treatment.

Long sessions. When treatment runs long, call dispatch and we adjust. A session running twenty minutes over is not a wait-time charge; it is just dialysis.

Wheelchair, ambulatory or stretcher

The right level of service depends on how the rider moves, and for dialysis patients that can change over months of treatment.

Ambulatory. For riders who can walk to the vehicle with a steadying arm, a cane or a walker.

Wheelchair transportation. For riders who stay in their chair for the trip. The chair is secured to the floor at four points, and if the rider does not own one, we bring one at no extra cost.

Stretcher. For riders who can no longer sit up safely for the journey. Two crew members run every stretcher trip, bed to bed.

Bariatric. For riders over 300 pounds, with equipment rated for the weight.

If the rider’s condition changes, tell dispatch and we update the standing order so the right vehicle arrives on the next treatment day.

What dialysis transportation costs

Every trip is a pick-up fee plus mileage. Dialysis is almost always a round trip, which bills per leg with miles included on each leg. These are our 2026 private-pay rates.

What that looks like week to week. A center five miles from home is $110 per treatment by wheelchair, or $330 a week on a three-day schedule. At ten miles each way it is $140 per treatment, or $420 a week. The same ten-mile trip by stretcher is $500 per treatment.

Add-ons, named up front. Stair team, $75 each way. After hours (before 7am or after 6pm), $30 wheelchair or $50 stretcher. Oxygen, $35 per 2L tank. Credit card processing, 3%. A loaner wheelchair is free.

The full rate card and a trip estimator are on our rates page.

Who pays for dialysis rides

Medicaid. If the rider is a Virginia Medicaid member, dialysis transportation should cost them nothing, and it is not booked directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Medicare. Original Medicare does not cover wheelchair, ambulatory or stretcher van rides to dialysis. It covers ambulance transport when an ambulance is medically necessary and documented. Some Medicare Advantage plans include a transportation benefit run through a broker; the brokers we work with are MTM Health and SafeRide Health. If your plan has the benefit, book through the plan and request H&M Transport by name.

Private pay. Families booking directly pay the published rates above, quoted before the first ride.

Financial help. The American Kidney Fund, the National Kidney Foundation and the VA National Kidney Program all offer assistance to eligible patients. Eligibility depends on your situation, location and income, so start with the social worker at your dialysis center.

Dialysis centers we run to

We run standing orders to DaVita, Fresenius Kidney Care and US Renal Care centers across the region every week. A sample, by area:

• Prince William: DaVita CDC Manassas, Fresenius Kidney Care Manassas, DaVita Dale City, Fresenius Kidney Care Potomac Mills and Fresenius Kidney Care Dumfries. See Manassas and Woodbridge.
• Western Prince William and Fauquier: DaVita Haymarket and DaVita Bull Run. See Haymarket and Warrenton.
• Fairfax: DaVita Fairfax, DaVita Annandale, DaVita Chantilly, U.S. Renal Care Fairfax and Legacy Dialysis of Fairfax. See Fairfax, Chantilly and Springfield.
• Alexandria and Arlington: DaVita Alexandria, Alexandria Kidney Center, DaVita Franconia and Fresenius Kidney Care Fort Belvoir, and in Arlington, U.S. Renal Care Arlington County, DaVita Arlington and DaVita Pentagon City. See Alexandria and Arlington.
• Loudoun: DaVita Ashburn, DaVita Lansdowne, DaVita Leesburg, Legacy Dialysis of Virginia and Pure Life Renal of Lansdowne. See Ashburn and Leesburg.
• Fredericksburg and Stafford: Fresenius Kidney Care Fredericksburg, Fresenius Kidney Care Stafford and DaVita Park Hill. See Fredericksburg.
• Maryland: dialysis centers in and around Silver Spring. See Silver Spring.

Your center not listed? We very likely run there already. Call dispatch or see the full service area.

For dialysis centers and social workers

Centers can arrange recurring transportation for several patients through one point of contact at H&M. We keep each patient’s standing order, flag changes to your scheduler, and handle same-day adds with a three-hour maximum lead time. Facility accounts book on contracted rates. Details are on our page for facilities.

When a patient is admitted or discharged, we also run the hospital discharge home or to rehab, and we run scheduled transfers between facilities when the patient is stable.

Booking, notice and cancellations

• Standing orders: call (703) 304-7889 with the treatment days, chair time and center, or ask your center’s scheduler to set it up with us.
• Same-day requests: we need a minimum of three hours notice, and we cover most requests inside that window. Booking 24 hours ahead guarantees availability.
• Trip details: tell us the level of service, any oxygen, and the number of steps at the home.
• Stairs: if the rider needs to be carried up or down stairs, it adds $75 each way for the stair team.
• Weight: for riders over 300 lbs, select bariatric service.
• Changes and cancellations: please cancel or change at least two hours before pickup to avoid a fee, by phone, by email at Reservations@hmtransport.com, or in our mobile app.

Dialysis transportation FAQ

How does a dialysis standing order work?

You tell us the treatment days, the chair time and the center once. We hold the same pickup window every week, with the same vehicle type and, as far as we can, the same driver. If the schedule changes, you make one call instead of rebooking every trip.

What happens if treatment runs long?

Call dispatch and we adjust the return. Most dialysis riders use a will-call return: you call when treatment ends, and our standard is arrival within 45 minutes of that call. A session running twenty minutes over is not a wait-time charge; it is just dialysis. If you or the clinic can call a little before you’re done, we’ll start a driver your way. The earlier the call, the shorter the wait.

How much does dialysis transportation cost?

A wheelchair or ambulatory round trip is $55 per leg with five miles included on each leg and $3.00 for each additional mile, so a ten-mile round trip is $140 per treatment, or $420 a week on a three-day schedule. Stretcher round trips are $230 per leg with five miles included and $4.00 per additional mile.

Does Medicare cover dialysis transportation?

Original Medicare does not cover wheelchair, ambulatory or stretcher van rides to dialysis. It covers ambulance transport when an ambulance is medically necessary and documented. Some Medicare Advantage plans include a transportation benefit run through a broker; the brokers we work with are MTM Health and SafeRide Health. If your plan has the benefit, book through the plan and request H&M Transport by name.

Does Virginia Medicaid cover dialysis transportation?

Yes, and the rider pays nothing. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Can you take someone who is unsteady after treatment?

Yes. Riders are often lightheaded after dialysis, which is why we run door-through-door. The driver walks the rider out of the center, into the van, and into the home at the other end rather than leaving them at a curb.

Which level of service should a dialysis rider book?

Most dialysis riders travel by wheelchair or ambulatory. If a rider can no longer sit up safely for the trip, book stretcher. Riders over 300 pounds should be booked as bariatric. If the rider’s condition changes, tell dispatch and we update the standing order.

Can a dialysis center arrange rides for several patients?

Yes. Centers can set up recurring transportation for multiple patients through one point of contact, and facility accounts get a three-hour maximum lead time for same-day requests.

Do you go to dialysis centers in DC and Maryland?

Yes. We hold WMATC authority 3449, which covers the District, the Northern Virginia jurisdictions, and Montgomery and Prince George’s counties in Maryland, including the Silver Spring dialysis centers.

Is there financial help for dialysis transportation?

Sometimes. The American Kidney Fund, the National Kidney Foundation and the VA National Kidney Program all offer help to eligible patients. Your center’s social worker is the best place to start, because eligibility depends on your situation, location and income.

My Medicare Advantage plan includes rides. Can I use H&M Transport?

Ask your plan. Call the member services number on your plan card, ask whether your benefit covers wheelchair or stretcher vans, and request H&M Transport by name. If the plan books through a vendor that doesn’t use us, you can still book with us directly and pay the published rate.

Related services

Wheelchair transportation · Stretcher transportation · Ambulatory transport · Bariatric transport · Hospital discharge · Rates · All services