Non-Emergency Medical Transportation in Chantilly, VA

Where we take Chantilly riders

Inova Fair Oaks Hospital on Joseph Siewick Drive is the anchor and the closest full-service hospital for most of this area. Appointments, outpatient surgery and discharges all week.

StoneSprings Hospital Center near Dulles picks up riders on the western and northern edge — South Riding, Brambleton and the Route 50 corridor out toward Loudoun.

Inova Fairfax Hospital takes the specialty care that Fair Oaks doesn’t: oncology, cardiac, transplant follow-up, the long treatment arcs. Those are the trips most likely to become a standing booking.

For riders on the western side, UVA Health Prince William Medical Center in Manassas is often the shorter run, and we’re there daily.

The Fair Oaks cluster carries a lot of the recurring volume — Fair Oaks Health & Rehabilitation, Brightview Fair Oaks and Sunrise at Fair Oaks are all within a few minutes of Inova Fair Oaks Hospital and each other, and a crew running one trip there often has another on the same loop.

We also take Chantilly riders into Arlington, down to Alexandria and across the river into Washington DC. We hold WMATC authority 3449 for the DC crossing.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they’re going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. The driver assists at the door and again at the destination.

Wheelchair transportation is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured with a four-point strap system before the vehicle moves. You don’t need to own a wheelchair — we can provide one.

Stretcher is for a rider who can’t sit upright safely for the journey. Common after surgery, during a decline, or when someone is discharged from a hospital to a skilled nursing or rehabilitation facility. Two crew members run every stretcher trip, so there is always a second pair of hands for the transfer at both ends.

Bariatric applies over 300 pounds and uses equipment rated for the weight, with additional crew. We run fewer bariatric vehicles than standard ones, so give us as much notice as you can.

If you’re not sure which applies, call and describe the situation. Getting this right before the vehicle is dispatched matters more than almost anything else about the booking — the wrong vehicle at the door means a delay, and a delay on a medical appointment is rarely just an inconvenience.

For wheelchair prices, pickup tips and local destinations, see our page on wheelchair transportation in Chantilly.

Pickup in Chantilly and the western suburbs

This is single-family and townhouse country, and the pickup problems are different from the ones in a city.

Driveways are the good case — level ground, room for a ramp, no parking question. Where the driveway is steep, or gravel, or shared between two townhouses, tell us. A ramp needs level ground to deploy safely and a steep drive can mean parking on the street and covering the last stretch on foot.

Townhouse developments in South Riding, Brambleton and the newer Chantilly neighborhoods often have rear-loading garages and front doors that face a common walk rather than a street. A driver following GPS to the address can end up on the wrong side of the block. Tell us whether to come to the front walk or the garage side.

Distances out here are real. Chantilly to Inova Fairfax is not a long drive on paper and can be a long one at eight in the morning on Route 50 or the Fairfax County Parkway. We build that into the schedule rather than hoping. If your appointment is in the morning peak, expect us earlier than the mileage suggests.

Winter matters more here than closer in. An uncleared walk or an iced driveway changes how a ramp deploys and how safely a rider can cover the last few feet. If the weather has been bad, clearing a path to the curb before the vehicle arrives is the single most useful thing a family can do.

Stairs are the usual complication. A stretcher does not go down a narrow turn easily, and a wheelchair does not go down exterior steps at all without a stair chair and two crew. None of that is a problem if we know in advance.

Dialysis and standing orders

Dialysis is the ride we run most often, and it’s the one where reliability compounds. A patient on a three-day-a-week schedule takes more than 150 trips a year with us. Missing one isn’t a scheduling inconvenience; it’s a clinical event.

In and around Chantilly we run to DaVita Chantilly Dialysis and DaVita Stone Ridge Dialysis and, for riders on the Centreville and Fairfax side, U.S. Renal Care Fairfax and Legacy Dialysis of Fairfax, three days a week for most patients on those schedules.

For a recurring schedule we set up a standing order rather than having you rebook every week. You tell us the days, the times and the center once. The trip stays on our schedule, the same crews see the same riders, and they learn the specifics — which door, how long the chair takes to come out, whether the rider needs the vehicle warm before they get in.

Post-dialysis rides run differently from the outbound leg. People come off treatment tired, sometimes lightheaded, occasionally unsteady in a way they weren’t three hours earlier. Our drivers are told to expect that rather than treat it as a surprise, and to give the transfer whatever time it needs.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889. For a routine appointment, a day’s notice is comfortable and more is better, particularly for stretcher or bariatric trips where the vehicle pool is smaller. For facilities scheduling a discharge, we hold to a three-hour lead time.

If the ride is covered by Medicaid, it should cost the rider nothing, and it is booked through the plan’s transportation broker rather than directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. See our Virginia Medicaid transportation guide.

If you’re paying privately or arranging through a facility account, call us directly and we’ll quote the trip before you commit. Pricing depends on level of service, mileage and whether the trip is one-way or round-trip — our full rate card and estimator is published.

Facilities in the Chantilly and Fair Oaks area — the rehab and skilled nursing centers, the assisted living communities, the surgery centers — can set up an account with us and book without quoting each trip individually.

Questions we get from Chantilly families

How far ahead should I book?

A day’s notice is comfortable for a routine appointment. For stretcher or bariatric trips, give us more if you can. For a hospital discharge, a facility can book with three hours’ notice and we’ll hold to it.

How does Route 50 traffic affect my pickup?

We schedule around it rather than hope. A morning appointment in Fairfax or Arlington from a Chantilly pickup means leaving earlier than the mileage suggests. Expect us earlier than you’d expect in the peak.

Do you serve South Riding and Brambleton?

Yes, and Clifton, Centreville and out toward Dulles. We have drivers staged on this side of the county, which usually shows up as a shorter wait on a same-day request.

Do you go into Washington DC?

Yes. We hold WMATC authority 3449, which is what a carrier needs to cross the DC line legally. Chantilly riders go to Georgetown, GW, Sibley and Howard regularly.

What if the appointment runs late?

Call dispatch and we adjust. For a return leg we generally hold the slot rather than send the vehicle away. A call as soon as you know helps more than a call when you’re ready to leave.

Are you accredited?

Yes — H&M Transport was the first non-emergency medical transportation provider in Virginia to earn NEMTAC accreditation. It covers driver training, vehicle standards, securement procedure and incident handling.

What we can’t take

H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.

That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.

If this is a medical emergency, call 911.

If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.

Book a ride in Chantilly

Chantilly, Centreville, Clifton, Fair Lakes, South Riding and Dulles — ambulatory, wheelchair, stretcher and bariatric, seven days a week.

Call dispatch at (703) 304-7889, any hour. If you’d rather start online, use our reservations page and we’ll call you back to confirm the details.