Non-Emergency Medical Transportation in Springfield, VA

Where we take Springfield riders

Springfield sits between three hospitals rather than next to one, and which of them a rider uses usually depends on which side of the interchange they live on.

Inova Alexandria Hospital takes most of the eastern and southern volume. Inova Fairfax Hospital takes the specialty care — oncology, cardiac, transplant follow-up — and is where the long treatment arcs run. Inova Mount Vernon Hospital picks up riders in Newington and Lorton.

The Inova HealthPlex at Franconia-Springfield handles outpatient care close to home, and the Inova Surgery Center – Franconia-Springfield in the same building accounts for a steady stream of outpatient procedures. Most surgery centers will not discharge a patient who has had sedation to a rideshare, which is the clearest case for booking transport before the day rather than on it.

The recurring volume out here runs through the rehab and senior communities — Greenspring, Sunrise of Springfield, Burke Health & Rehabilitation and August Healthcare at Leewood in Annandale. A crew running one trip in that cluster often has another on the same loop.

We also take Springfield riders into Arlington, out to Prince William and across the river into Washington DC. We hold WMATC authority 3449 for the DC crossing.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they’re going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. The driver assists at the door and again at the destination.

Wheelchair transportation is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured with a four-point strap system before the vehicle moves. You don’t need to own a wheelchair — we can provide one.

Stretcher is for a rider who can’t sit upright safely for the journey. Common after surgery, during a decline, or when someone is discharged from a hospital to a skilled nursing or rehabilitation facility. Two crew members run every stretcher trip, so there is always a second pair of hands for the transfer at both ends.

Bariatric applies over 300 pounds and uses equipment rated for the weight, with additional crew. We run fewer bariatric vehicles than standard ones, so give us as much notice as you can.

If you’re not sure which applies, call and describe the situation. Getting this right before the vehicle is dispatched matters more than almost anything else about the booking — the wrong vehicle at the door means a delay, and a delay on a medical appointment is rarely just an inconvenience.

For wheelchair prices, pickup tips and local destinations, see our page on wheelchair transportation in Springfield.

Pickup around the interchange

Springfield’s geography is the thing to plan around. The Mixing Bowl is the busiest interchange in Virginia and it sits in the middle of the service area, which means the drive between two addresses ten minutes apart on a map can be twenty-five at the wrong hour.

We schedule around it rather than hope. A morning appointment north of the interchange from a Springfield pickup means leaving earlier than the mileage suggests. If your appointment is in the morning peak, expect us earlier than you’d expect. This is not padding — it is the difference between arriving before the appointment and after it.

Garden apartments and condos around Springfield and Kingstowne need the floor number at booking. A second-floor unit with an exterior staircase and no elevator means the rider comes down stairs before they reach the vehicle, and that changes which crew and which equipment we send.

Single-family homes in West Springfield, Burke and Newington are usually straightforward where there’s a driveway. Where the drive is steep or the walk from the door to the curb is long, tell us — a ramp needs level ground and a long approach is the hard part of the trip for a rider having a bad day.

Senior communities like Greenspring have their own access rules, entrance preferences and sometimes a desk that wants a vehicle logged in before it arrives. Fifteen seconds of that at booking saves fifteen minutes at the door.

Stairs are the usual complication. A stretcher does not go down a narrow turn easily, and a wheelchair does not go down exterior steps at all without a stair chair and two crew. None of that is a problem if we know in advance.

Dialysis and standing orders

Dialysis is the ride we run most often, and it’s the one where reliability compounds. A patient on a three-day-a-week schedule takes more than 150 trips a year with us. Missing one isn’t a scheduling inconvenience; it’s a clinical event.

Springfield riders mostly travel to DaVita Franconia Dialysis in Kingstowne and, for the Annandale side, DaVita Annandale Dialysis. Most patients on those schedules ride three days a week.

For a recurring schedule we set up a standing order rather than having you rebook every week. You tell us the days, the times and the center once. The trip stays on our schedule, the same crews see the same riders, and they learn the specifics — which door, how long the chair takes to come out, whether the rider needs the vehicle warm before they get in.

Post-dialysis rides run differently from the outbound leg. People come off treatment tired, sometimes lightheaded, occasionally unsteady in a way they weren’t three hours earlier. Our drivers are told to expect that rather than treat it as a surprise, and to give the transfer whatever time it needs.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889. For a routine appointment, a day’s notice is comfortable and more is better, particularly for stretcher or bariatric trips where the vehicle pool is smaller. For facilities scheduling a discharge, we hold to a three-hour lead time.

If the ride is covered by Medicaid, it should cost the rider nothing, and it is booked through the plan’s transportation broker rather than directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. See our Virginia Medicaid transportation guide.

If you’re paying privately or arranging through a facility account, call us directly and we’ll quote the trip before you commit. Pricing depends on level of service, mileage and whether the trip is one-way or round-trip — our full rate card and estimator is published.

Facilities across Springfield and Annandale — the rehab and skilled nursing centers, the senior communities, the surgery centers — can set up an account with us and book without quoting each trip individually.

Questions we get from Springfield families

How much does the Mixing Bowl affect my pickup time?

Enough that we plan for it. A morning appointment north of the interchange means an earlier departure than the mileage suggests. We’d rather be early at your door than late at the clinic.

How far ahead should I book?

A day’s notice is comfortable for a routine appointment. For stretcher or bariatric trips, more if you can. For a hospital discharge, a facility can book with three hours’ notice.

Do you serve Greenspring and the senior communities?

Yes, regularly. If the community has an entrance preference or a desk that needs notice, tell us when you book and we’ll build it into the dispatch.

Do you go into Washington DC?

Yes. We hold WMATC authority 3449, which is what a carrier needs to cross the DC line legally. Springfield riders go to Georgetown, GW, Sibley and Howard regularly.

What if the appointment runs late?

Call dispatch and we adjust. For a return leg we generally hold the slot rather than send the vehicle away. A call as soon as you know helps more than a call when you’re ready to leave.

Are you accredited?

Yes — H&M Transport was the first non-emergency medical transportation provider in Virginia to earn NEMTAC accreditation. It covers driver training, vehicle standards, securement procedure and incident handling.

What we can’t take

H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.

That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.

If this is a medical emergency, call 911.

If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.

Book a ride in Springfield

Springfield, West Springfield, Annandale, Burke, Kingstowne, Newington and Lorton — ambulatory, wheelchair, stretcher and bariatric, seven days a week.

Call dispatch at (703) 304-7889, any hour. If you’d rather start online, use our reservations page and we’ll call you back to confirm the details.