Inova Mount Vernon serves southern Fairfax County and the Route 1 corridor, and it carries a heavier rehabilitation load than most of the system — which makes it one of the highest repeat-ride destinations we run to.
H&M Transport handles ambulatory, wheelchair, stretcher and bariatric transport to and from Mount Vernon, seven days a week. Call (703) 304-7889.
Mount Vernon draws from Alexandria, Huntington, Rose Hill, Kingstowne, Lorton, Newington and the Route 1 corridor down toward Fort Belvoir. For a lot of those riders it is closer than Inova Alexandria and considerably closer than Fairfax.
The rehabilitation volume is what makes this destination different. Inpatient rehab discharges into outpatient therapy, and outpatient therapy is two or three sessions a week for six to twelve weeks. That is a standing order rather than a series of bookings, and we set it up as one — you give us the days, the times and the destination once.
Route 1 is the corridor to plan around, and it is slow in both peaks.
Two patterns cover nearly everything we do at a hospital.
Discharges. A patient has been cleared to leave and is going home, or on to a skilled nursing or rehabilitation facility. This is the larger half of our hospital work.
Scheduled arrivals. Bringing a patient in for an appointment, an infusion, imaging or an outpatient procedure — and collecting them afterwards.
What we don’t do is take anyone to the emergency room, or move a patient from here to another hospital for a higher level of care. Both of those are ambulance trips.
Facilities get a three-hour lead time, including stretcher.
Two distinct patterns come off this hospital. Discharges — home or to a skilled nursing facility, with the usual requirements: level of service, stairs at the destination, oxygen, a realistic time. And recurring outpatient therapy, which is the larger volume over a year.
For the recurring schedules, tell us about weight-bearing restrictions and what equipment travels with the rider. Non-weight-bearing on one leg changes the transfer completely and is the single most useful thing to say at booking. Walkers, crutches and canes ride along at no extra charge.
Levels of service change during a course of rehab, usually in the good direction. Tell us when they do.
Which vehicle you need depends on how the rider moves, not how far they’re going.
Ambulatory — the rider can walk to and from the vehicle with a steadying arm. The driver assists at both ends.
Wheelchair transportation — the rider stays in their chair. Ramps on our minivans, hydraulic lifts on our full-size vans, and four-point securement before the vehicle moves. You don’t need to own a chair; we can provide one.
Stretcher — the rider can’t sit upright safely for the journey. Two crew on every stretcher trip.
Bariatric — over 300 pounds, with equipment rated for it and additional crew. Fewer vehicles, so more notice helps.
If you’re not sure, call and describe the situation. Getting this right before dispatch matters more than anything else about the booking.
Dispatch answers around the clock at (703) 304-7889. A day’s notice is comfortable for an appointment; facilities scheduling a discharge get a three-hour lead time, including for stretcher.
Our rate card and estimator are published, so you can work out the price before you call. If the ride is covered by Medicaid, book through your plan’s transportation broker rather than through us — the number is on the back of the member’s ID card. Medicare generally does not cover non-emergency medical transportation.
H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.
That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.
If this is a medical emergency, call 911.
If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.
Yes. Therapy often runs two or three sessions a week for six to twelve weeks. We set it up as one standing order, so you give us the days, times and destination once.
Tell us about weight-bearing restrictions and what equipment travels with the rider. Non-weight-bearing on one leg changes the transfer completely.
No. Walkers, crutches and canes ride along at no extra charge.
Tell us when it does. Levels of service often change during a course of rehab, usually in the good direction.
Book the return as a will-call. If you can, call dispatch a little before your appointment wraps up, and we’ll start a driver your way so you wait as little as possible. If you can’t call until you’re finished, that’s fine: we’ll route the closest available driver, and our standard is to pick you up within 45 minutes of your call. The earlier you call, the shorter your wait. If you’d rather have the driver wait on site, prescheduled wait time is $75 an hour for wheelchair trips and $100 an hour for stretcher trips.
Yes, with notice. Tell us about any isolation precautions when you book. The crew wears the protective equipment the precautions call for, and the vehicle is disinfected after the trip. An additional charge applies, and dispatch will quote it when you book.
Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Covered rides to medical appointments cost the member nothing.
Discharges, transfers and standing rehabilitation schedules. See also our physical therapy transportation page.
Call (703) 304-7889, any hour, or start on our reservations page.
Request a trip online, or call (703) 304-7889. We dispatch 24 hours a day, seven days a week, holidays included.
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