Non-Emergency Medical Transportation in Manassas, VA

Where we take Manassas riders

Most of the trips we run in Manassas go to a short list of places, and our drivers know the approach to each — which entrance to use, where to wait, how long the parking loop takes on a Monday morning.

UVA Health Prince William Medical Center on Sudley Road is the anchor. We run appointment trips there all week and discharges most days.

UVA Health Haymarket Medical Center picks up a lot of western Prince William riders, particularly from Gainesville, Haymarket and the Route 15 corridor. It is a shorter run for the drivers staged on that side of the county than Manassas itself.

Kaiser Permanente Manassas Medical Center handles a high volume of routine specialist and follow-up visits — the trips most likely to become a standing weekly or monthly booking.

For dialysis we run to DaVita CDC Manassas Dialysis on Lomond Drive and Fresenius Kidney Care Manassas, three days a week for most patients on those schedules.

We also take Manassas riders further out when the care is elsewhere — into Fairfax for Inova Fairfax or Fair Oaks, into Arlington, and across the river into Washington DC. We hold WMATC authority 3449 for the DC crossing. Not every operator working this area does.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they’re going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. The driver assists at the door and again at the destination.

Wheelchair transportation is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured with a four-point strap system before the vehicle moves. You don’t need to own a wheelchair — we can provide one.

Stretcher is for a rider who can’t sit upright safely for the journey. Common after surgery, during a decline, or when someone is discharged from a hospital to a skilled nursing or rehabilitation facility. Two crew members run every stretcher trip, so there is always a second pair of hands for the transfer at both ends.

Bariatric applies over 300 pounds and uses equipment rated for the weight, with additional crew. We run fewer bariatric vehicles than standard ones, so give us as much notice as you can.

If you’re not sure which applies, call and describe the situation. Getting it wrong means a vehicle arrives that can’t safely carry your rider, and that costs everyone a day.

For prices, pickup tips and local destinations by service, see our pages on wheelchair transportation in Manassas and stretcher transportation in Manassas.

What pickup in Manassas actually involves

Manassas housing varies more than people expect, and it decides how a pickup goes.

Stairs are the usual complication. Split-levels off Sudley and Centreville Road often have four to six steps to the front door with no handrail. Townhouses in Yorkshire and around Signal Hill typically have a stoop. If there are stairs between the door and the vehicle and your rider can’t walk them, we send a stair chair team — two trained crew with the right equipment — which carries a $75 surcharge each way. Tell us when you book, not when we arrive.

Storm doors and interior turns decide whether a wheelchair can come out the front at all. If the doorway is narrow or the hallway turns tight, mention it. We’d rather plan a route through the garage than improvise on the day.

Driveways and parking. Older Manassas streets are narrow, and some HOA communities in Bristow restrict where a vehicle can stop. Our vans need level ground to deploy a ramp. If there’s a spot that works better than the front door, tell dispatch and we’ll note it on the account permanently.

None of this is unusual, and none of it is a problem when we know in advance. It’s only a problem at seven in the morning on the doorstep.

Dialysis and standing orders

Dialysis is the most demanding schedule in this business, and the one we run most.

A typical Manassas patient is on a Monday–Wednesday–Friday or Tuesday–Thursday–Saturday rhythm at DaVita or Fresenius, four hours in the chair, and depleted afterwards. That shapes the ride: the outbound leg is straightforward, the return is the one that matters. Most dialysis riders use a will-call return — you call when you are ready rather than booking a fixed time — and our standard is arrival within 45 minutes of that call. If you or the clinic can call a little before you’re done, we’ll start a driver your way. The earlier the call, the shorter the wait.

We set these up as standing orders — one conversation, and the whole schedule runs without you calling each week. Changes go through dispatch and take effect the same day.

Treatment runs long sometimes. When it does, call dispatch and we adjust rather than leaving a driver idling or a patient waiting in a lobby. Pre-scheduled wait time is $75 per hour on wheelchair and ambulatory trips and $100 on stretcher — but a treatment running twenty minutes over isn’t a wait-time charge, it’s just dialysis.

Booking, coverage and payment

To book, call (703) 304-7889 or email Reservations@hmtransport.com. For a first trip we need the rider’s name and date of birth, the pickup address, the destination and appointment time, mobility level, weight if bariatric applies, and any equipment coming along — oxygen, a power chair, an escort.

Medicaid. Virginia Medicaid transportation is booked through your plan’s transportation line, not directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. See our Virginia Medicaid transportation guide. We are an approved provider across Prince William County, and requesting us keeps your rides with the same team and the same vehicles.

Private pay. Published rates, no surprises — the full rate card and trip estimator is on the site. A wheelchair round trip starts at $55 per leg with five miles included each way and $3 per mile after that. One-way and discharge trips are $90 with mileage counted from the first mile. Stretcher starts at $230 per leg round trip and $260 one way.

Facilities. If you’re booking for a hospital, skilled nursing facility or dialysis center, we commit to a three-hour maximum lead time — call by 2pm and your patient goes home today. Facility cancellations are free up to two hours before pickup.

Questions we get from Manassas families

How far ahead should I book?

For a routine appointment, a day or two is comfortable. Same-day works more often than people assume — call and ask. Bariatric and stretcher trips need more notice because we run fewer of those vehicles.

Can I ride along?

In most cases yes. Tell us when you book so we assign a vehicle with the seat available and confirm the arrangement for your trip.

What if the appointment runs late?

Call dispatch. We’d rather reschedule the return leg than have a driver sitting outside. For will-call returns, our standard is arrival within 45 minutes of your call. If you or the clinic can call a little before you’re done, we’ll start a driver your way. The earlier the call, the shorter the wait.

Do you go into Washington DC?

Yes, and into Maryland. We hold WMATC authority 3449 for the DC metropolitan compact, plus Virginia DMV certificate 524.

My mother doesn’t have a wheelchair. Is that a problem?

No. We’ll bring one. Mention it when you book so the right vehicle is assigned.

Are you accredited?

Yes. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, which covers driver training, vehicle standards, securement procedure and complaint handling. Anyone can buy a van and print a logo, so it is worth asking every operator you call.

What we can’t take

H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.

That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.

If this is a medical emergency, call 911.

If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.

Book a ride in Manassas

Call and tell us who is traveling, where they are going and when. If you are not sure which level of service applies, describe the situation and we will tell you.

(703) 304-7889 — dispatch, 24 hours
Reservations@hmtransport.com
H&M Transport, 13575 Wellington Center Circle Suite 101, Gainesville, VA 20155