Non-Emergency Medical Transportation in Fairfax, VA

Where we take Fairfax riders

Inova Fairfax Hospital is the regional anchor and a destination we run to every day. It carries the trauma center, the transplant program, the heart and vascular institute and the cancer service line, so many trips are follow-ups on a long treatment arc rather than one-off visits, and those riders are often best served by a standing order.

Inova Fair Oaks Hospital on Joseph Siewick Drive serves the western half of the county and is the shorter run for riders in Fair Lakes, Centreville and Chantilly. Inova Mount Vernon Hospital picks up the southern edge.

Beyond the hospitals, we run to the Inova Center for Personalized Health in Merrifield, Dominion Hospital, Kaiser Permanente’s Tysons Corner medical center and the surgery centers across the county — Fairfax Surgical Center, Northern Virginia Surgery Center and Inova Woodburn Surgery Center among them. Outpatient surgery is one of the clearest cases for booking transport in advance: most centers will not discharge a patient who has had sedation to drive themselves or to a rideshare.

We also run Fairfax riders into Arlington, down to Alexandria and west to Prince William, and a trip across the river into Washington DC runs under WMATC authority 3449 together with our Virginia DMV Certificate #524.

Hospital discharge transport

Fairfax deserves its own discharge section because Inova Fairfax discharges a great many people who cannot use a sedan and should not be in a rideshare.

Discharge transport has a shape to it. The floor decides the patient is going home, the paperwork takes longer than anyone expects, and then there’s a window — sometimes a couple of hours, sometimes less — in which the bed is needed and the patient is ready. That’s the window we’re booking into.

What we need from the floor: the level of service (can the patient sit upright for the trip, or not), whether they’re going home or to a skilled nursing facility, whether there are stairs at the destination, whether they’re leaving with oxygen or any equipment that travels with them, and a realistic time rather than an optimistic one.

What we commit to: a three-hour lead time. Call us three hours before you need the vehicle and we will be there. If the discharge slips — and discharges slip — call and we adjust rather than sending the vehicle away.

The stairs question is easy to miss. A patient who managed the front steps fine two weeks ago may not manage them today, and the crew needs to know that before they arrive rather than at the door.

Which vehicle a Fairfax trip needs

It depends on how the rider moves on the day, not how far across the county the appointment is.

Ambulatory. A rider who walks with a steadying arm. The driver meets them at the door and walks them into the Schar Cancer Institute or the clinic.

Wheelchair. The chair rolls up a ramp or onto a lift and is fastened at four points before we move, and we can bring a chair. See our wheelchair transportation service.

Stretcher. For a patient who must lie flat, often an Inova Fairfax discharge to a skilled nursing bed. Two crew members run the trip, bed to bed.

Bariatric. Riders over 300 lbs get rated equipment and added crew. These vans are fewer, so give us as much notice as you can.

If you can’t tell which fits, describe the rider and the discharge plan to dispatch, and we’ll pick the vehicle together before anything is sent.

For prices, pickup tips and local destinations by service, see our pages on wheelchair transportation in Fairfax and stretcher transportation in Fairfax.

Pickup across Fairfax County

Fairfax County is big enough that “Fairfax” tells us less than you’d think. The drive from Fairfax City to Mount Vernon is most of an hour in traffic, and a crew coming from one end of the county to the other needs that in the schedule.

High-rise and condo buildings around Merrifield, Tysons and the Mosaic district usually have a loading entrance that isn’t the front door, and often a desk that wants notice before a vehicle pulls up. Tell us which entrance and whether there’s a concierge to check in with.

Large apartment complexes — the kind with several buildings and a single street address — are where crews lose the most time. Give us the building number and, if you can, where the nearest visitor parking is. A driver circling a complex looking for building F is a driver who isn’t on the way to the appointment yet.

Single-family homes in Burke, Oakton and Vienna are usually the simplest. What matters is the approach: a steep driveway, a gravel turnaround or an uncleared walk in winter all change how a ramp deploys.

Ask a discharge planner what slows a Fairfax pickup and the answer is usually the front steps. Stretchers need space to pivot, and a wheelchair rider who has to come down an outside staircase goes with our two-person stair chair team at $75 each way, so mention the steps at booking.

Dialysis and standing orders

Three dialysis days a week make more than 150 trips a year, and every one of them is tied to a chair time.

Across Fairfax County we run to DaVita Fairfax Dialysis, Fresenius Kidney Care’s Fairfax Dialysis Center, U.S. Renal Care Fairfax and Legacy Dialysis of Fairfax and, for riders on the Annandale and Falls Church side, DaVita Annandale Dialysis and U.S. Renal Care Falls Church.

We set those up once as a standing order with the days, the times and the center. If a session runs long, call for a will-call ride home and a driver reaches the center within 45 minutes; a call a little before the session ends shortens the wait.

After treatment riders are often tired or lightheaded, so the driver plans a slower walk to the van and doesn’t hurry the transfer. If a rider becomes unwell, the driver stops safely and calls 911.

Booking, coverage and payment

Fairfax bookings go through (703) 304-7889 around the clock or through the website. Give us three hours for a same-day ride or an Inova discharge; reserve the day before and the van is guaranteed, confirmed by a call or text within two hours. Rescheduling costs nothing more than two hours before pickup, while a later change or a no-show carries a $50 fee.

If the ride is covered by Medicaid, it should cost the rider nothing, and it is booked through the plan’s transportation broker rather than directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. See our Virginia Medicaid transportation guide.

Prices. A wheelchair or ambulatory round trip is $55 a leg with five miles included each way, then $3 a mile; a stretcher round trip is $230 a leg. From the Mosaic District to Inova Fairfax, under two miles each way, a wheelchair round trip is $110, and a one-way wheelchair discharge from Inova Fairfax home to Fairfax City, about six miles, is $90 plus $3 a mile: $108. Original Medicare doesn’t pay for these vans, but a Medicare Advantage plan whose ride benefit runs through MTM Health or SafeRide Health can send the trip to us. Our full rate card and estimator is published.

Facilities across Fairfax County — Inova discharge planners, the skilled nursing and rehab centers, the assisted living communities — can set up an account with us and book without quoting each trip individually.

Questions we get from Fairfax families

How quickly can you take a discharge from Inova Fairfax?

Three hours’ lead time is what we commit to for facility bookings, and we hold to it. If the discharge slips after you’ve booked, call us — we’d rather adjust than have the vehicle sitting empty or the patient waiting.

Do you wait during the appointment?

It depends on the trip. For short appointments — dialysis, imaging, an injection — waiting is often the right call and we’ll price it that way. For a three-hour infusion it’s usually better to schedule a return leg. Tell us the expected duration when you book and we’ll tell you which makes sense.

Do you go into Washington DC?

Yes. Fairfax riders go to Georgetown, GW, Sibley and Howard under WMATC authority 3449, with Virginia DMV Certificate #524 covering the Virginia end.

Can you handle a patient leaving with oxygen?

Yes, but tell us when you book. Oxygen changes the vehicle prep and the securement, and it’s not something to discover at the door.

Is a Fairfax ride covered by Medicaid?

Yes, for covered care such as dialysis at DaVita Fairfax or a follow-up at Inova Fairfax, and the member pays nothing. The broker assigns the trip, so call Medicaid first. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Are you accredited?

Yes. H&M Transport was Virginia’s first NEMTAC-accredited NEMT provider; the accreditation reviews driver training, vehicle standards, securement and incident handling.

What we can’t take

Our vans take Fairfax riders to scheduled care and home again. There’s no treatment on board.

That rules some trips out: no monitoring on the way, no runs to an emergency room, and no moves to another hospital for a higher level of care. Scheduled moves for stable patients, like Inova Fairfax to a rehab bed, we run.

If this is a medical emergency, call 911.

Not sure which you need? Call and describe the situation; if it’s an ambulance trip, we’ll say so.

Book a ride in Fairfax

Fairfax, Fairfax City, Merrifield, Vienna, Oakton, Burke and Falls Church — ambulatory, wheelchair, stretcher and bariatric, seven days a week.

Phone (703) 304-7889 at any hour, or use our reservations page and we’ll call back to confirm.