Non-Emergency Medical Transportation in Arlington, VA

Where we take Arlington riders

VHC Health on North George Mason Drive is the anchor. It is the county’s hospital and most Arlington trips either start or end there — appointments, imaging, outpatient surgery and discharges.

Azura Surgery Center Arlington and the physical therapy and rehab centers across the county — Carriage Hill, Cherrydale, Carlin Springs Health & Rehabilitation and Regency Care — account for a steady stream of recurring trips.

Washington DC is a regular Arlington destination. Many Arlington riders are sent across the bridge for care at MedStar Georgetown, George Washington University Hospital, Sibley Memorial and Howard University Hospital. WMATC authority 3449 lets us run those trips into the District, and Montgomery and Prince George’s counties, while trips inside Virginia run under our Virginia DMV Certificate #524.

Southward we run to Inova Alexandria and Inova Mount Vernon regularly, and we take Arlington riders out to Fairfax for the Inova specialty services.

Choosing the ride for an Arlington trip

The vehicle follows how the rider moves, whether the trip is two miles to VHC Health or across the river.

Ambulatory. A rider who walks with help gets a driver who meets them in the lobby and goes in with them at the other end.

Wheelchair. The chair goes up a ramp or a lift and is secured at four points, and we can bring one if needed. See our wheelchair transportation service.

Stretcher. For a patient who must lie flat, such as a discharge from VHC Health to Carlin Springs, two crew members bring the cot to the bedside and settle the patient at the end.

Bariatric. Over 300 lbs, we send weight-rated equipment and extra crew if needed. There are fewer of these vans, so book early.

If you can’t tell which one fits, call and describe the rider; we’ll pick the vehicle with you.

Each service has its own Arlington page with prices, worked examples and nearby stops: wheelchair transportation in Arlington and stretcher transportation in Arlington.

High-rise pickup in the corridor

In Arlington the hard part of the pickup is often the building, not the road.

Garage clearance is the first question. A raised-roof wheelchair van does not fit in every residential garage. Many buildings along the Rosslyn-Ballston corridor post a clearance of six feet six or seven feet, which our vans exceed. That is not a reason the trip can’t happen — it means we pick up at the street entrance or the loading bay rather than inside. Tell us the building and we will know or we will call ahead and find out.

Loading docks and service entrances. Most buildings prefer a vehicle at the service entrance rather than the front covered entrance. Some require it. Some want the front desk notified and the elevator keyed. Fifteen seconds of that information at booking saves fifteen minutes at the door.

The distance from the door to the vehicle matters more than it does in a house. A lobby, a long corridor and a ramp down to a loading bay can be a couple of hundred feet. For an ambulatory rider having a bad day, that is the hard part of the trip, not the drive. Tell us if the rider can’t cover that distance on foot and we’ll bring a chair.

Crystal City and Pentagon City have their own wrinkle: the underground concourses mean the address you know is sometimes not the address a vehicle can reach. Give us the street entrance you actually use.

Dialysis and standing orders

Arlington dialysis riders travel three days a week, and those trips get the most planning on our schedule here.

Arlington has dialysis centers of its own — U.S. Renal Care Arlington County on Army Navy Drive, DaVita Arlington on 1st Street North and DaVita Pentagon City on South Hayes Street — and riders also travel to DaVita Alexandria Dialysis on Duke Street and the Falls Church and Annandale centers. Tell us the center when you book and we’ll confirm the approach before the first trip rather than on it.

Book the chair days once as a standing order. If treatment runs over, call for a will-call ride home; a driver is at the center within 45 minutes, and a call a little before the session ends shortens the wait. See our dialysis transportation page.

Riders can leave treatment tired or unsteady, so the driver allows time for the elevator and the lobby on the way home.

Booking and payment in Arlington

Call (703) 304-7889 any hour or book online. Same-day trips and discharges need three hours’ notice, a booking a day ahead is guaranteed, and a call or text confirms within two hours. Changes are free more than two hours before pickup; after that, or for a no-show, it’s $50.

Virginia Medicaid. A member going to covered care pays nothing, and the ride is set up through Medicaid rather than booked with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Our Virginia Medicaid transportation guide has the details.

Rates. Wheelchair and ambulatory round trips are $55 a leg with five miles included, then $3.00 a mile, and a one-way trip or discharge is $90 plus $3.00 a mile. Stretcher round trips are $230 a leg, and the stair chair team is $75 each way. A wheelchair ride home from VHC Health to Rosslyn, about four miles, is $90 plus $12: $102. Original Medicare doesn’t cover these vans; a Medicare Advantage plan whose ride benefit MTM Health or SafeRide Health administers can send the trip to us. The full rate card is on our rates page.

Facilities in Arlington — VHC Health’s discharge planners, the skilled nursing and rehab centers, the assisted living communities along the corridor — can set up an account with us and book without quoting each trip individually.

Questions we get from Arlington families

Can you take an Arlington rider into DC?

Yes, to Georgetown, GW, Sibley, Howard and the other District hospitals every week. WMATC authority 3449 covers DC, our Virginia DMV Certificate #524 covers the Arlington end, and the rates are the same.

Will your van fit in my building’s garage?

Often not — a raised-roof wheelchair van is taller than the clearance most residential garages post. It isn’t a problem: we pick up at the street or the loading entrance instead. Tell us the building when you book and we’ll sort the approach in advance.

How much notice does an Arlington ride need?

Three hours is the minimum for a same-day trip or discharge, and a day ahead guarantees the booking. If the building needs the service elevator reserved, give us more time.

Do you wait during the appointment?

For short appointments — dialysis, imaging, an injection — waiting is often the right call and we’ll price it that way. For anything longer it’s usually better to schedule a return leg. Tell us the expected duration and we’ll advise.

Does Virginia Medicaid cover rides from Arlington?

Yes, for covered care such as dialysis at DaVita Arlington, and the member pays nothing; Medicaid arranges the ride rather than our dispatch. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Are you accredited?

Yes. NEMTAC accredited H&M Transport before any other NEMT provider in Virginia, reviewing driver training, vehicle standards, securement and incident handling.

What we don’t do in Arlington

We take people to scheduled care and home again, and the crew gives no medical care on the way.

There’s no monitoring or treatment on board, no trip to an emergency room, and no move to another hospital for a higher level of care; those need an ambulance. Scheduled transfers for stable patients, such as VHC Health to a rehab center, we run often. If a rider becomes unwell, the driver stops safely and calls 911.

If this is a medical emergency, call 911.

Not sure whether it’s us or an ambulance? Call and describe it, and we’ll tell you.

Book a ride in Arlington

Arlington, Ballston, Clarendon, Rosslyn, Crystal City, Pentagon City and Shirlington — ambulatory, wheelchair, stretcher and bariatric, seven days a week, with DC crossings covered.

Call (703) 304-7889 at any hour, or start on our reservations page and we’ll call back to confirm the details.