Book Medical Transport

• SAME-DAY RESERVATIONS: Speak with a member of our team to expedite your request at (703) 304-7889.
• NOTICE REQUIRED: We need a minimum of 3 hours’ notice for same-day requests and discharges, and we can cover most of them inside that window. Booking 24 hours ahead guarantees availability.
• TRIP DETAILS: Please use the “Notes” section to notify our team about important trip details such as: Appointment type, estimated duration of your appointment (if you need our services for the return trip) and number of stairs entering/exiting your home (if you need assistance going up/down the stairs).
• STAIRS: Please note, if you need to be transferred up or down stairs, the quoted price will increase by a minimum $75 each way due to additional personnel required for the trip.
• WEIGHT: For patients over 300 lbs, select Bariatric Service.
• ​CANCELLATION POLICY: We know life happens and sometimes appointments need to be canceled and/or rescheduled. We also know your time is valuable – and so is ours. Please cancel/change an appointment at least two (2) hours prior to the pick-up time to avoid fees. Changes/cancellations can be done through our mobile app, emailing us at Reservations@hmtransport.com or by calling (703) 304-7889.

If you have not received a confirmation call or text from our automated system within 2 hours of booking, please call or email us to confirm your reservation.

Three ways to book

Call dispatch at (703) 304-7889. Fastest option, and the only one that works for a same-day request. Someone answers 24 hours a day, including holidays.

Use the form on this page. Good for trips more than a day out, and for booking several trips at once.

Use the H&M Transport app. Schedule, change or cancel a trip, track the driver on the day, and pay in the app. New accounts are verified by a team member within 24 to 48 hours, so set it up before you need it rather than the night before an appointment.

What to have ready

• Rider’s full name and date of birth
• Pickup address with apartment or room number, and the number of steps at the door
• Drop-off address, facility name, and unit or suite
• Appointment time, and how long it is expected to run if you need a return trip
• Level of service: ambulatory, wheelchair, stretcher or bariatric
• Whether the rider brings their own wheelchair or needs to borrow one
• Payment method, and any broker or case manager involved