• SAME-DAY RESERVATIONS: Speak with a member of our team to expedite your request at 703-304-7889.
• THE 4:00 PM RULE: All orders for next business day must be received by 4:00PM local time the day before to guarantee availability and scheduling.
• TRIP DETAILS: Please use the “Notes” section to notify our team about important trip details such as: Appointment type, estimated duration of your appointment (if you need our services for the return trip) and number of stairs entering/exiting your home (if you need assistance going up/down the stairs).
• STAIRS: Please note, if you need to be transferred up or down stairs, the quoted price will increase by a minimum $75 each way due to additional personnel required for the trip.
• WEIGHT: For patients over 300 lbs, select Bariatric Service.
• ​CANCELLATION POLICY: We know life happens and sometimes appointments need to be cancelled and/or rescheduled. We also know your time is valuable – and so is ours. Please cancel/change an appointment at least two (2) hours prior to the pick-up time to avoid fees. Changes/cancellations can be done through our mobile app, emailing us at Reservations@hmtransport.com or by calling 703-304-7889.

If you have not received a confirmation call or text from our automated system within 2 hours of booking, please call or email us to confirm your reservation.