Non-Emergency Medical Transportation in Woodbridge, VA

Where we take Woodbridge riders

Most Woodbridge trips go to a short list of places, and our drivers know the approach to each — which entrance to use, where to wait, how long the loop takes on a Monday morning.

Sentara Northern Virginia Medical Center on Opitz Boulevard is the anchor. We run appointment trips there all week and discharges most days. Sentara Lake Ridge picks up a lot of the outpatient and imaging volume for riders on the western side of the Occoquan.

Kaiser Permanente’s Caton Hill Medical Center on Minnieville Road, which replaced the old Woodbridge medical center in 2022, handles a high volume of routine specialist and follow-up visits — the trips most likely to become a standing weekly or monthly booking.

For riders in Lorton and the northern edge of the county, Inova Mount Vernon Hospital is often closer than anything in Woodbridge proper, and we run there regularly.

We also take Woodbridge riders further out when the care is elsewhere — north into Fairfax for Inova Fairfax or Fair Oaks, west to UVA Health Prince William in Manassas, and across the river into Washington DC. We hold WMATC authority 3449 for the DC crossing. Not every operator working this area does.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they’re going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. The driver assists at the door and again at the destination.

Wheelchair transportation is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured with a four-point strap system before the vehicle moves. You don’t need to own a wheelchair — we can provide one.

Stretcher is for a rider who can’t sit upright safely for the journey. Common after surgery, during a decline, or when someone is discharged from a hospital to a skilled nursing or rehabilitation facility. Two crew members run every stretcher trip, so there is always a second pair of hands for the transfer at both ends.

Bariatric applies over 300 pounds and uses equipment rated for the weight, with additional crew. We run fewer bariatric vehicles than standard ones, so give us as much notice as you can.

If you’re not sure which applies, call and describe the situation. Getting this right before the vehicle is dispatched matters more than almost anything else about the booking — the wrong vehicle at the door means a delay, and a delay on a medical appointment is rarely just an inconvenience.

For wheelchair prices, pickup tips and local destinations, see our page on wheelchair transportation in Woodbridge.

Pickup along the Route 1 corridor

Woodbridge is not one kind of address, and the pickup is different in each.

Garden apartments — the two- and three-story walk-ups that make up much of the Route 1 corridor — are the ones that need the most planning. A second-floor unit with an exterior staircase and no elevator means the rider has to come down stairs before they reach the vehicle. Tell us the floor when you book. If the rider can’t manage stairs at all, say so, because that changes which crew and which equipment we send.

High-rise and senior housing is usually easier. There’s an elevator, a lobby and somewhere to stand out of the weather. What we need from you is which entrance the building wants us to use and whether the front desk needs to be told a vehicle is coming. Some buildings along the corridor are strict about that and will turn a driver away who hasn’t been logged in.

Single-family homes in Lake Ridge, Montclair and the newer Dumfries developments are straightforward when there’s a driveway. Where there isn’t, or where the driveway is steep, tell us — a ramp deployment needs level ground and a steep drive can mean parking on the street and covering the last stretch on foot.

Stairs are the usual complication. A stretcher does not go down a narrow turn easily, and a wheelchair does not go down exterior steps at all without a stair chair and two crew. None of that is a problem if we know in advance. It’s only a problem when the crew finds out at the door.

Dialysis and standing orders

Dialysis is the ride we run most often, and it’s the one where reliability compounds. A patient on a three-day-a-week schedule takes more than 150 trips a year with us. Missing one isn’t a scheduling inconvenience; it’s a clinical event.

In and around Woodbridge we run to DaVita Dale City Dialysis, Fresenius Kidney Care Dumfries, Fresenius Kidney Care Potomac Mills and US Renal Care Woodbridge, three days a week for most patients on those schedules.

For a recurring schedule we set up a standing order rather than having you rebook every week. You tell us the days, the times and the center once. The trip stays on our schedule, the same crews see the same riders, and they learn the specifics — which door, how long the chair takes to come out, whether the rider needs the vehicle warm before they get in.

Post-dialysis rides run differently from the outbound leg. People come off treatment tired, sometimes lightheaded, occasionally unsteady in a way they weren’t three hours earlier. Our drivers are told to expect that rather than treat it as a surprise, and to give the transfer whatever time it needs.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889. For a routine appointment, a day’s notice is comfortable and more is better, particularly for stretcher or bariatric trips where the vehicle pool is smaller. For facilities scheduling a discharge, we hold to a three-hour lead time.

If the ride is covered by Medicaid, it should cost the rider nothing, and it is booked through the plan’s transportation broker rather than directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. See our Virginia Medicaid transportation guide.

If you’re paying privately or arranging through a facility account, call us directly and we’ll quote the trip before you commit. Pricing depends on level of service, mileage and whether the trip is one-way or round-trip — our full rate card and estimator is published.

Facilities in Woodbridge — Sentara Northern Virginia’s discharge planners, the skilled nursing and rehab centers along the corridor, the assisted living communities in Lake Ridge — can set up an account with us and book without quoting each trip individually. If you’re scheduling discharges more than occasionally, that’s usually the arrangement that makes sense.

Questions we get from Woodbridge families

How far ahead should I book?

A day’s notice is comfortable for a routine appointment. For stretcher or bariatric trips, give us more if you can — those vehicles are fewer. For a hospital discharge, a facility can book with three hours’ notice and we’ll hold to it.

Does I-95 traffic affect my pickup time?

We build it into the schedule rather than hoping. A morning appointment in Fairfax or Arlington from a Woodbridge pickup means leaving earlier than the mileage suggests, and we plan the departure around the corridor rather than the map. If your appointment is north of the Occoquan in the morning peak, expect us earlier than you’d expect.

Do you cross into Stafford or Fredericksburg?

Yes. We run regularly to Stafford Hospital, Mary Washington in Fredericksburg and the dialysis centers in Garrisonville and Stafford. Long-distance trips out of the region are also something we do — call and describe the trip.

What if the appointment runs late?

Call dispatch and we adjust. For a return leg we generally hold the slot rather than send the vehicle away, because a rider stranded at a clinic is the worst outcome in this business. What helps most is a call as soon as you know, not at the moment you’re ready to leave.

Do you go into Washington DC?

Yes. We hold WMATC authority 3449, which is what a carrier needs to operate across the DC line legally. We run Woodbridge riders to Georgetown, GW, Sibley and Howard regularly.

Are you accredited?

Yes — H&M Transport was the first non-emergency medical transportation provider in Virginia to earn NEMTAC accreditation. It covers driver training, vehicle standards, securement procedure and incident handling.

What we can’t take

H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.

That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.

If this is a medical emergency, call 911.

If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.

Book a ride in Woodbridge

Woodbridge, Dale City, Lake Ridge, Occoquan, Lorton, Dumfries and Montclair — ambulatory, wheelchair, stretcher and bariatric, seven days a week.

Call dispatch at (703) 304-7889, any hour. If you’d rather start online, use our reservations page and we’ll call you back to confirm the details.