Non-Emergency Medical Transportation in Fredericksburg, VA

Where we take Fredericksburg riders

Mary Washington Hospital is the anchor for the whole region — appointments all week, outpatient procedures and discharges most days. Stafford Hospital, also Mary Washington Healthcare, serves the northern half, and Spotsylvania Regional Medical Center covers the western side.

Encompass Health Rehabilitation Hospital of Fredericksburg generates a distinct pattern of its own: inpatient rehab discharges into outpatient therapy, and outpatient therapy is two or three sessions a week for weeks. That’s a standing order rather than a series of bookings, and we set it up as one.

Kaiser Permanente Fredericksburg and Kaiser Colonial Forge carry a high volume of routine specialist and follow-up visits, and Sentara Pratt Medical Center adds more. Fredericksburg Ambulatory Surgery Center and Fredericksburg Endoscopy Center account for day procedures — and a patient who has had sedation cannot be discharged to a rideshare.

The skilled nursing and rehab cluster is unusually dense here: Carriage Hill, Falls Run, Fredericksburg Health and Rehab, Snowden and Woodmont among them. Discharges into those facilities are some of the most frequent trips we run in this market.

Northward we take Fredericksburg riders to UVA Health Prince William, into Fairfax for Inova specialty care, and across the river into Washington DC under WMATC authority 3449.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they’re going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. The driver assists at the door and again at the destination.

Wheelchair transportation is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured with a four-point strap system before the vehicle moves. You don’t need to own a wheelchair — we can provide one.

Stretcher is for a rider who can’t sit upright safely for the journey. Common after surgery, during a decline, or on a hospital-to-facility transfer. Two crew members run every stretcher trip, so there is always a second pair of hands for the transfer at both ends.

Bariatric applies over 300 pounds and uses equipment rated for the weight, with additional crew. We run fewer bariatric vehicles than standard ones, so give us as much notice as you can.

If you’re not sure which applies, call and describe the situation. Getting this right before the vehicle is dispatched matters more than almost anything else about the booking — the wrong vehicle at the door means a delay, and a delay on a medical appointment is rarely just an inconvenience.

Pickup around Fredericksburg

The I-95 corridor is the thing to plan around, and it is not forgiving.

We schedule against the corridor, not the mileage. A morning appointment north of Fredericksburg — in Prince William, Fairfax or DC — means leaving considerably earlier than the distance suggests. If your appointment is in the peak, expect us earlier than you’d expect. This is not padding; it’s the difference between arriving before the appointment and after it.

Single-family homes in Spotsylvania, Stafford and the newer Garrisonville developments are usually straightforward where there’s a driveway. Where the drive is steep or gravel, tell us — a ramp needs level ground.

Historic downtown Fredericksburg has its own version of the Old Town problem: narrow streets, no driveway, permit parking and steps up from the sidewalk to the front door. Tell us the number of steps when you book and whether there’s a handrail. That’s the difference between one crew member and two with a stair chair.

Senior and rehab communities have their own entrance preferences and sometimes a desk that wants a vehicle logged in before it arrives. Fifteen seconds of that at booking saves fifteen minutes at the door.

Stairs are the usual complication. A stretcher does not go down a narrow turn easily, and a wheelchair does not go down exterior steps at all without a stair chair and two crew. None of that is a problem if we know in advance.

Dialysis and standing orders

Dialysis is the ride we run most often, and it’s the one where reliability compounds. A patient on a three-day-a-week schedule takes more than 150 trips a year with us. Missing one isn’t a scheduling inconvenience; it’s a clinical event.

This area has one of the densest dialysis clusters we serve. We run to Fresenius Kidney Care Fredericksburg, Fresenius Kidney Care Falls Run, Fresenius Kidney Care Jackson Square, Fresenius Kidney Care Spotsylvania, DaVita Lee’s Hill Dialysis and DaVita Park Hill Dialysis, plus Fresenius Kidney Care Stafford and DaVita Garrisonville Dialysis for riders on the northern side.

For a recurring schedule we set up a standing order rather than having you rebook every week. You tell us the days, the times and the center once. The trip stays on our schedule, the same crews see the same riders, and they learn the specifics — which door, how long the chair takes to come out, whether the rider needs the vehicle warm before they get in.

Post-dialysis rides run differently from the outbound leg. People come off treatment tired, sometimes lightheaded, occasionally unsteady in a way they weren’t three hours earlier. Our drivers are told to expect that rather than treat it as a surprise, and to give the transfer whatever time it needs.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889. For a routine appointment, a day’s notice is comfortable and more is better, particularly for stretcher or bariatric trips where the vehicle pool is smaller. For facilities scheduling a discharge, we hold to a three-hour lead time.

If the ride is covered by Medicaid, book it through your plan’s transportation broker rather than through us. Virginia doesn’t use a single statewide broker — fee-for-service members go through one vendor and managed care members go through whichever vendor their plan uses. The number to call is on the back of the member’s ID card. Once the broker assigns the trip, it may well come to us, but the authorization has to start with them or the ride won’t be covered.

If you’re paying privately or arranging through a facility account, call us directly and we’ll quote the trip before you commit. Pricing depends on level of service, mileage and whether the trip is one-way or round-trip.

Facilities across the Fredericksburg region — Mary Washington and Stafford discharge planners, Spotsylvania Regional, the Encompass rehabilitation hospital, and the skilled nursing and assisted living communities — can set up an account with us and book without quoting each trip individually.

Questions we get from Fredericksburg families

Do you serve Fredericksburg regularly?

Yes. Mary Washington, Stafford Hospital, Spotsylvania Regional and the dialysis centers across the area are destinations we run to week in and week out.

Can you take me north to Fairfax or DC?

Yes, and those are among the most common long trips we run from here. We hold WMATC authority 3449 for the DC crossing, so a Fredericksburg pickup to a District hospital runs on one booking with one carrier. Book ahead — I-95 in the morning is the longest part of the trip.

How does I-95 affect my pickup time?

Enough that we plan for it rather than hope. A morning appointment north of Fredericksburg means an earlier departure than the mileage suggests. We’d rather be early at your door than late at the clinic.

How far ahead should I book?

A day’s notice is comfortable for a routine appointment. For stretcher or bariatric trips, more if you can. For a hospital discharge, a facility can book with three hours’ notice.

Do you handle standing orders for dialysis or rehab?

Yes, and this is the market where it matters most — the dialysis cluster here is dense and the Encompass rehabilitation schedules run for weeks. You give us the days, times and destination once.

Are you accredited?

Yes — H&M Transport was the first non-emergency medical transportation provider in Virginia to earn NEMTAC accreditation. It covers driver training, vehicle standards, securement procedure and incident handling.

What we can’t take

H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.

That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.

If this is a medical emergency, call 911.

If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.

Book a ride in Fredericksburg

Fredericksburg, Spotsylvania, Stafford, Garrisonville, Falmouth and King George — ambulatory, wheelchair, stretcher and bariatric, seven days a week, including the long runs north into Northern Virginia and DC.

Call dispatch at (703) 304-7889, any hour. If you’d rather start online, use our reservations page and we’ll call you back to confirm the details.