Non-Emergency Medical Transportation in Warrenton, VA

Where we take Warrenton riders

Fauquier Hospital on Hospital Drive is the anchor and the only full-service hospital in the county. Appointments all week and discharges most days.

Fauquier Health Rehabilitation and Nursing Center, Oak Springs of Warrenton, Brookside Rehab and Nursing and United Health & Rehabilitation carry most of the recurring volume — discharges into them, and residents going out to appointments.

The trips that matter most out here are the ones that leave the county. A great deal of specialist care for Fauquier residents happens at UVA Health Prince William in Manassas, at Inova Fairfax for oncology, cardiac and transplant follow-up, and at UVA Health Haymarket. Those are the long, recurring trips where having a vehicle you can rely on stops being a convenience.

We also run Warrenton riders south to Culpeper, east to Fredericksburg, and across the river into Washington DC under WMATC authority 3449.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they’re going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. The driver assists at the door and again at the destination.

Wheelchair transportation is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured with a four-point strap system before the vehicle moves. You don’t need to own a wheelchair — we can provide one.

Stretcher is for a rider who can’t sit upright safely for the journey. Common after surgery, during a decline, or on a hospital-to-facility transfer. Two crew members run every stretcher trip, so there is always a second pair of hands for the transfer at both ends.

Bariatric applies over 300 pounds and uses equipment rated for the weight, with additional crew. We run fewer bariatric vehicles than standard ones, so give us as much notice as you can.

If you’re not sure which applies, call and describe the situation. Getting this right before the vehicle is dispatched matters more than almost anything else about the booking — the wrong vehicle at the door means a delay, and a delay on a medical appointment is rarely just an inconvenience.

Pickup in Fauquier County

Distance is the planning problem here, not parking.

The drives are long and the appointments are not closer than they look. Warrenton to Inova Fairfax is a real journey, and a morning appointment means leaving considerably earlier than the mileage suggests. We build the corridor into the schedule rather than the map. We’d also appreciate more notice than we would closer in — the next available vehicle may genuinely be a long way off.

Rural addresses. Long gravel drives, no street lighting, and mailboxes that don’t match the house are all normal out here. A ramp needs level ground, and gravel on a slope is not it. Tell us where the crew should stop and whether the approach is passable in bad weather.

Farm and back-road addresses sometimes don’t resolve properly on GPS. If your address is one of those, give dispatch a landmark or a cross road when you book. It saves more time than anything else you could tell us.

Winter matters more here than closer in. An uncleared walk or an iced drive changes how a ramp deploys and how safely a rider covers the last few feet. If the weather has been bad, clearing a path to the road before we arrive is the single most useful thing a family can do.

Stairs are the usual complication. A stretcher does not go down a narrow turn easily, and a wheelchair does not go down exterior steps at all without a stair chair and two crew. None of that is a problem if we know in advance.

Dialysis and standing orders

Dialysis is the ride we run most often, and it’s the one where reliability compounds. A patient on a three-day-a-week schedule takes more than 150 trips a year with us. Missing one isn’t a scheduling inconvenience; it’s a clinical event.

Warrenton riders on dialysis usually travel toward Manassas or Haymarket — DaVita Bull Run Dialysis, DaVita Haymarket Dialysis and Fresenius Kidney Care Prince William County are the centers we run to most from Fauquier. If your center is elsewhere, tell us the name when you book and we’ll confirm the approach before the first trip rather than on it.

For a recurring schedule we set up a standing order rather than having you rebook every week. You tell us the days, the times and the center once. The trip stays on our schedule, the same crews see the same riders, and they learn the specifics — which door, how long the chair takes to come out, whether the rider needs the vehicle warm before they get in.

Post-dialysis rides run differently from the outbound leg. People come off treatment tired, sometimes lightheaded, occasionally unsteady in a way they weren’t three hours earlier. Our drivers are told to expect that rather than treat it as a surprise, and to give the transfer whatever time it needs.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889. For a routine appointment, a day’s notice is comfortable and more is better, particularly for stretcher or bariatric trips where the vehicle pool is smaller. For facilities scheduling a discharge, we hold to a three-hour lead time.

If the ride is covered by Medicaid, book it through your plan’s transportation broker rather than through us. Virginia doesn’t use a single statewide broker — fee-for-service members go through one vendor and managed care members go through whichever vendor their plan uses. The number to call is on the back of the member’s ID card. Once the broker assigns the trip, it may well come to us, but the authorization has to start with them or the ride won’t be covered.

If you’re paying privately or arranging through a facility account, call us directly and we’ll quote the trip before you commit. Pricing depends on level of service, mileage and whether the trip is one-way or round-trip.

Facilities in Fauquier County — Fauquier Hospital’s discharge planners, the rehab and nursing centers, the assisted living communities — can set up an account with us and book without quoting each trip individually.

Questions we get from Warrenton families

Do you actually come out this far?

Yes, regularly. We have drivers who cover Fauquier as part of their regular run, which makes it a normal part of our service area rather than an exception.

How far ahead should I book?

More than you would closer in. A day’s notice is the minimum for a routine appointment out here, and two is better — the distances mean fewer vehicles are nearby at any moment. For a hospital discharge, a facility can book with three hours’ notice.

Can you take me to Fairfax or DC for a specialist?

Yes, and those are some of the most common trips we run from Fauquier. We hold WMATC authority 3449 for the DC crossing, so a Warrenton pickup to a District hospital runs on one booking.

My address is hard to find. What should I tell you?

A cross road or a landmark. Rural addresses out here don’t always resolve on GPS, and thirty seconds of that at booking saves the crew fifteen minutes of driving past your mailbox.

What if the appointment runs late?

Call dispatch and we adjust. For a return leg we generally hold the slot rather than send the vehicle away — out here especially, because the next vehicle may be a long way off.

Are you accredited?

Yes — H&M Transport was the first non-emergency medical transportation provider in Virginia to earn NEMTAC accreditation. It covers driver training, vehicle standards, securement procedure and incident handling.

What we can’t take

H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.

That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.

If this is a medical emergency, call 911.

If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.

Book a ride in Warrenton

Warrenton, Bealeton, Remington, The Plains, Marshall, Catlett and New Baltimore — ambulatory, wheelchair, stretcher and bariatric, seven days a week, including the long runs into Northern Virginia and DC.

Call dispatch at (703) 304-7889, any hour. If you’d rather start online, use our reservations page and we’ll call you back to confirm the details.