Non-Emergency Medical Transportation in Haymarket, VA

Where we take Haymarket riders

UVA Health Haymarket Medical Center on Heathcote Boulevard is the anchor, and for most of this area it is the closest hospital by a wide margin. Appointments all week, outpatient procedures, and discharges most days. Haymarket Surgery Center next door accounts for a steady stream of day procedures — and most surgery centers will not discharge a patient who has had sedation to a rideshare, which is the clearest reason to book transport before the day rather than on it.

UVA Health Prince William Medical Center in Manassas takes the care Haymarket doesn’t cover, and it’s a short run for us.

For dialysis we run to DaVita Haymarket Dialysis and Fresenius Kidney Care Heritage Hunt, three days a week for most patients on those schedules.

The senior and rehab communities carry much of the recurring volume — Heritage Hunt, The Wellington at Lake Manassas, Lake Manassas Health & Rehabilitation and Gainesville Health and Rehab. A crew running one trip in that cluster often has another on the same loop.

Further out we take Haymarket riders into Fairfax for the Inova specialty services, west to Fauquier Hospital in Warrenton, and across the river into Washington DC. We hold WMATC authority 3449 for the DC crossing.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they’re going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. The driver assists at the door and again at the destination.

Wheelchair transportation is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured with a four-point strap system before the vehicle moves. You don’t need to own a wheelchair — we can provide one.

Stretcher is for a rider who can’t sit upright safely for the journey. Common after surgery, during a decline, or on a hospital-to-facility transfer. Two crew members run every stretcher trip, so there is always a second pair of hands for the transfer at both ends.

Bariatric applies over 300 pounds and uses equipment rated for the weight, with additional crew. We run fewer bariatric vehicles than standard ones, so give us as much notice as you can.

If you’re not sure which applies, call and describe the situation. Getting this right before the vehicle is dispatched matters more than almost anything else about the booking — the wrong vehicle at the door means a delay, and a delay on a medical appointment is rarely just an inconvenience.

Pickup in Haymarket and Gainesville

This is newer single-family and townhouse country, with a golf-course community or two mixed in, and the pickup problems are different from a city’s.

Driveways are the good case — level ground, room for a ramp, no parking question. Where the drive is steep or gravel, tell us. A ramp needs level ground to deploy safely, and a steep drive can mean parking on the street and covering the last stretch on foot.

Gated communities — Heritage Hunt and the Lake Manassas communities among them — need a gate code or a call-ahead. Tell us at booking and the crew handles it. Without it a driver sits at a gate while your appointment time passes.

Townhouse developments in Bristow and the newer Gainesville neighborhoods often have rear-loading garages and front doors on a common walk rather than a street. Tell us whether to come to the front walk or the garage side, and give us the unit number.

Rural addresses out toward Catharpin, Thoroughfare and the Route 15 corridor sometimes have long gravel drives. Gravel on a slope is not level ground. Tell us and the crew will plan where to stop.

Stairs are the usual complication. A stretcher does not go down a narrow turn easily, and a wheelchair does not go down exterior steps at all without a stair chair and two crew. None of that is a problem if we know in advance.

Dialysis and standing orders

Dialysis is the ride we run most often, and it’s the one where reliability compounds. A patient on a three-day-a-week schedule takes more than 150 trips a year with us. Missing one isn’t a scheduling inconvenience; it’s a clinical event.

In and around Haymarket we run to DaVita Haymarket Dialysis and Fresenius Kidney Care Heritage Hunt, and for riders who travel toward Manassas, DaVita Bull Run Dialysis and Fresenius Kidney Care Prince William County.

For a recurring schedule we set up a standing order rather than having you rebook every week. You tell us the days, the times and the center once. The trip stays on our schedule, the same crews see the same riders, and they learn the specifics — which door, how long the chair takes to come out, whether the rider needs the vehicle warm before they get in.

Post-dialysis rides run differently from the outbound leg. People come off treatment tired, sometimes lightheaded, occasionally unsteady in a way they weren’t three hours earlier. Our drivers are told to expect that rather than treat it as a surprise, and to give the transfer whatever time it needs.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889. For a routine appointment, a day’s notice is comfortable and more is better, particularly for stretcher or bariatric trips where the vehicle pool is smaller. For facilities scheduling a discharge, we hold to a three-hour lead time.

If the ride is covered by Medicaid, book it through your plan’s transportation broker rather than through us. Virginia doesn’t use a single statewide broker — fee-for-service members go through one vendor and managed care members go through whichever vendor their plan uses. The number to call is on the back of the member’s ID card. Once the broker assigns the trip, it may well come to us, but the authorization has to start with them or the ride won’t be covered.

If you’re paying privately or arranging through a facility account, call us directly and we’ll quote the trip before you commit. Pricing depends on level of service, mileage and whether the trip is one-way or round-trip.

Facilities in the Haymarket and Gainesville area — UVA Health Haymarket’s discharge planners, the rehab and skilled nursing centers, the senior communities — can set up an account with us and book without quoting each trip individually.

Questions we get from Haymarket families

How quickly can you get here?

Faster than almost anywhere else we serve. Several of our drivers start the day in this area, so a same-day request in Haymarket is usually a shorter wait than the same request from an operator working out of Fairfax or Alexandria.

How far ahead should I book?

A day’s notice is comfortable for a routine appointment. For stretcher or bariatric trips, more if you can. For a hospital discharge, a facility can book with three hours’ notice and we’ll hold to it.

Do you serve Heritage Hunt and the gated communities?

Yes, regularly. Give us the gate code or tell us who to call at the gate when you book — that one detail is the difference between arriving on time and sitting outside.

Do you go into Washington DC?

Yes. We hold WMATC authority 3449, which is what a carrier needs to cross the DC line legally. It’s a longer run from Haymarket, so book ahead where you can.

What if the appointment runs late?

Call dispatch and we adjust. For a return leg we generally hold the slot rather than send the vehicle away. A call as soon as you know helps more than a call when you’re ready to leave.

Are you accredited?

Yes — H&M Transport was the first non-emergency medical transportation provider in Virginia to earn NEMTAC accreditation. It covers driver training, vehicle standards, securement procedure and incident handling.

What we can’t take

H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.

That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.

If this is a medical emergency, call 911.

If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.

Book a ride in Haymarket

Haymarket, Gainesville, Bristow, Catharpin, Nokesville and the Route 15 corridor — ambulatory, wheelchair, stretcher and bariatric, seven days a week, from a base minutes away.

Call dispatch at (703) 304-7889, any hour. If you’d rather start online, use our reservations page and we’ll call you back to confirm the details.