Wheelchair Transportation Services in Northern Virginia, DC & Maryland

Wheelchair accessible transportation, not a taxi

A lot of transportation is sold as “wheelchair accessible” when what is meant is that a ramp exists. A rideshare driver with an accessible vehicle will wait at the curb. A taxi will do the same. Neither will come to the door, neither is trained to secure a chair properly, and neither is going to walk your mother into the cardiology suite and make sure the front desk knows she has arrived.

Non-emergency medical transportation is a different service. The driver is trained in passenger assistance and wheelchair securement. The van is built for the job: the chair rolls up a ramp on our minivans, or rides up on a hydraulic lift on our full-size vans, is strapped to the floor at four points, and the rider wears a lap and shoulder belt over that. Nobody is lifted out of their chair and into a car seat, and nobody is left to fold a wheelchair into a trunk.

It is also not an ambulance. There is no medical care on board, which is why the price is a fraction of an ambulance bill. If the rider can sit upright in a wheelchair for the length of the trip, this is the right level of service. If they cannot sit upright safely, look at stretcher transport instead. If they can walk with a steadying arm, ambulatory transport costs the same and may be more comfortable. Riders over 300 pounds should be booked as bariatric transport so the right equipment is assigned.

Wheelchair ride service for appointments, dialysis and discharge

Most of the wheelchair trips we run fall into a handful of patterns, and each one is scheduled a little differently.

Medical appointments. Specialist visits, primary care, imaging, physical therapy, dental work. These are usually round trips with a known appointment time. We plan the pickup backwards from the appointment so the rider arrives with time to check in, and we schedule the return from the expected length of the visit. If the visit is short, prescheduled wait time can be cheaper and quicker than a separate return leg.

Dialysis. The most demanding schedule in this business, and the one we run most. Three treatments a week, four hours in the chair, and a rider who is depleted afterwards. We set these up as standing orders, so one conversation covers the whole schedule, and most riders use a will-call return: call when treatment ends, and our standard is arrival within 45 minutes. If you or the clinic can call a little before you’re done, we’ll start a driver your way. The earlier the call, the shorter the wait. More on our dialysis transportation page.

Hospital and rehab discharge. A one-way trip home, or to a skilled nursing or rehabilitation facility, usually arranged by a case manager on the day. We need a minimum of three hours notice for discharges and cover most requests inside that window. See hospital discharge transportation.

Procedures with sedation or recovery. Many clinics will not release a patient to a taxi or rideshare after sedation. We run wheelchair trips home after colonoscopy and endoscopy, cataract and eye surgery, chemotherapy, radiation therapy and infusion therapy.

Everything else. A wheelchair does not only go to the doctor. We run trips to family events, religious services, the airport and long-distance moves between states. See special trips and long distance transport.

Transportation for wheelchair users who need door-through-door help

Curb-to-curb means the vehicle stops outside and the rest is up to you. Door-to-door means the driver comes to the front door. We run door-through-door, and the difference matters most to the people who need this service most.

On our trips the driver comes to the door of the home, room or unit. They help the rider out, navigate the threshold and any steps, load the chair up the ramp or lift, secure it to the floor, and at the other end walk the rider into the clinic and hand them off. The rider is never left at a curb to find their own way in. On the way home it runs in reverse, and the driver does not leave until the rider is inside.

If the rider has to be carried up or down stairs, we send a second crew member with a stair chair. Tell us the number of steps when you book, because it changes the crew and not just the price.

Two details decide how smoothly a pickup goes, and both are easy to mention on the phone. The first is the route out of the house: a narrow storm door, a tight hallway turn or a steep driveway are all manageable when we know in advance, and awkward at seven in the morning on the doorstep. The second is where the van can stop. It needs reasonably level ground to deploy a ramp or a lift, so if the side entrance or the garage works better than the front door, tell dispatch and we will note it on the account permanently.

How a wheelchair transport trip works

1. You book. Online through the reservations page, by phone at (703) 304-7889, or by email at Reservations@hmtransport.com. We need the rider’s name, pickup address, destination, appointment time, whether they have their own chair, and whether there are stairs.
2. We confirm. You get a confirmation call or text within two hours of booking, with the pickup time and the quoted price.
3. The driver arrives at the door. Not the curb. They introduce themselves, help the rider out of the home and down to the van.
4. The chair is loaded and secured. Up the ramp or the lift, four-point straps to the floor, lap and shoulder belt on the rider. The van does not move until all of it is checked.
5. The rider is walked in. At the destination the driver takes the rider inside to the check-in desk or the unit, not just to the entrance.
6. The return. Either at the scheduled time, or on a will-call basis: call dispatch as the appointment wraps up and a driver is with you within 45 minutes. The earlier the call, the shorter the wait.

What wheelchair transportation costs

Every trip is a pick-up fee plus mileage. The pick-up fee covers the vehicle, the driver and the assistance at both ends; the mileage covers the distance. These are our 2026 private-pay and facility rates.

What that looks like on a real trip. A ten-mile round trip is $55 plus five extra miles at $3.00 on each leg, so $70 each way and $140 in total. The same ten miles as a one-way discharge is $90 plus $30 of mileage, so $120. A twenty-mile round trip is $200. On a typical five-to-twenty-five mile journey inside Northern Virginia, expect roughly $110 to $230 for a round trip and $105 to $165 one way.

Add-ons, named up front. Stair chair team, $75 each way. After hours (before 7am or after 6pm), $30. Prescheduled wait time, $75 per hour. Oxygen, $35 per 2L tank. Additional stop, $20. Credit card processing, 3%. A loaner wheelchair is free.

Crossing into DC or Maryland does not change the rate. The full rate card, stretcher pricing and a trip estimator are on our rates page, and there is more background in our guide to what wheelchair transport costs.

Who pays: Medicaid, Medicare Advantage, private pay and facility accounts

Medicaid. If the rider is a Virginia Medicaid member and the trip is to a covered medical service, the ride should cost them nothing, and it is not booked through us. It is arranged through the plan’s transportation broker. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Medicare. Original Medicare does not pay for wheelchair vans; it covers non-emergency ambulance trips only when they are medically necessary. Some Medicare Advantage plans include a transportation benefit, usually a fixed number of trips per year. If your plan’s ride benefit is administered by MTM Health or SafeRide Health, book through the plan and ask for H&M Transport by name.

Private pay. Most families pay directly, at the published rates above. We quote the trip before you commit to it. Long-term care insurance sometimes reimburses medical transportation. Veterans may have VA travel benefits, but we are not a VA travel vendor, so veterans book with us as private pay.

Facility accounts. Hospitals, skilled nursing facilities, assisted living communities and dialysis centers book with us on account on contracted rates, with a three-hour maximum lead time. Details are on our facilities page.

Where we drive

We run wheelchair transportation across Northern Virginia, into Washington DC and through Montgomery and Prince George’s counties in Maryland, under WMATC authority 3449 and Virginia DMV Certificate #524. Dispatch sits in Gainesville, but the vans do not. Our drivers take their vehicles home and are staged locally across the whole service area, so the van that pulls up at your door has usually started its day near you.

Local pages with the hospitals, dialysis centers and pickup details for each area:

Wheelchair transportation in Manassas · Wheelchair transportation in Gainesville · Wheelchair transportation in Woodbridge · Wheelchair transportation in Lorton · Wheelchair transportation in Stafford · Wheelchair transportation in Fairfax · Wheelchair transportation in Falls Church · Wheelchair transportation in Tysons · Wheelchair transportation in Reston · Wheelchair transportation in Alexandria · Wheelchair transportation in Arlington · Wheelchair transportation in Chantilly · Wheelchair transportation in Springfield · Wheelchair transportation in Ashburn · Wheelchair transportation in Sterling · Wheelchair transportation in Leesburg · Wheelchair transportation in Haymarket · Wheelchair transportation in Warrenton · Wheelchair transportation in Culpeper · Wheelchair transportation in Fredericksburg · Wheelchair transportation in Winchester · Wheelchair transportation in Silver Spring, MD · Wheelchair transportation in Bethesda, MD · Wheelchair transportation in Rockville, MD · Wheelchair transportation in Washington, DC

Not on the list? See the full service area or call dispatch; in Maryland we serve Montgomery and Prince George’s counties only.

Our wheelchair vans

Every vehicle in our fleet of 80-plus is set up for wheelchairs. Our minivans load by ramp and our full-size vans by hydraulic lift, and dispatch matches the vehicle to the chair and the trip. All of them use restraint systems that accommodate personal manual wheelchairs, power wheelchairs and power scooters, not just the folding hospital chairs that many services quietly assume you will be using.

Your chair or ours. In most cases the rider stays in their own chair for the entire trip with no transfer. If the rider does not own a chair, or theirs is not suitable for the trip, we bring one at no additional cost. Our loaner chairs have elevated leg rests and extra cushions. Request one in the notes field when you book, or mention it when you call.

Securement. The chair is strapped to the floor at four points and the rider wears a lap and shoulder belt. Securement procedure is part of what NEMTAC accreditation audits, along with driver training, vehicle standards and complaint handling. Anyone can buy a van and print a logo, so it is worth asking every operator you call whether they are accredited.

Fleet size is a service feature. It is why a same-day discharge call late on a Friday usually gets a vehicle, and why a standing dialysis order holds week after week. More on the fleet page.

Hospitals and dialysis centers we serve daily

Our drivers know the approach to each of these: which entrance takes a wheelchair, where discharge pickups wait, and how long the loop takes on a Monday morning.

• Inova Fairfax Hospital
• Inova Alexandria Hospital
• Inova Fair Oaks Hospital
• Inova Loudoun Hospital
• Inova Mount Vernon Hospital
• UVA Health Prince William Medical Center
• Sentara Northern Virginia Medical Center
• VHC Health, Arlington
• Holy Cross Hospital, Silver Spring
• Adventist HealthCare White Oak Medical Center

For dialysis we run standing orders to DaVita and Fresenius Kidney Care centers across the region, including DaVita CDC Manassas and Fresenius Kidney Care Manassas. The full list of facilities is on our hospitals and medical centers page.

Booking, notice and cancellations

• Same-day requests: call (703) 304-7889 and speak with dispatch to expedite.
• Notice: we need a minimum of three hours notice for same-day requests and discharges, and we cover most of them inside that window. Booking 24 hours ahead guarantees availability.
• Trip details: use the notes field to tell us the appointment type, how long it is expected to run if you need a return, and the number of stairs at the home.
• Stairs: if the rider needs to be carried up or down stairs, the price increases by a minimum of $75 each way for the additional crew.
• Weight: for riders over 300 lbs, select bariatric service.
• Changes and cancellations: please cancel or change more than two hours before pickup to avoid a fee, by phone, by email at Reservations@hmtransport.com, or in our mobile app.

Wheelchair transportation FAQ

What is wheelchair transportation?

It is a non-emergency ride for someone who stays seated in a wheelchair. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans and is secured at four points, and the driver helps the rider door-through-door. It is not an ambulance: there is no medical care or monitoring on board, and we do not take anyone to an emergency room. If this is a medical emergency, call 911.

How much does wheelchair transportation cost?

A round trip is $55 per leg with five miles included on each leg and $3.00 for each additional mile. A one-way or discharge trip is $90 plus $3.00 per mile from the first mile. A ten-mile round trip comes to $140. Stairs, after-hours pickups and extra stops are named add-ons, and we quote them before you book.

Does Medicare pay for wheelchair transportation?

Original Medicare does not pay for wheelchair vans; it covers non-emergency ambulance trips only when they are medically necessary. Some Medicare Advantage plans include a transportation benefit, usually a set number of trips a year. If your plan’s ride benefit is administered by MTM Health or SafeRide Health, book through the plan and request H&M Transport by name.

Does Virginia Medicaid cover wheelchair transportation?

Yes, for covered medical appointments, and the rider pays nothing. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Can I stay in my own wheelchair for the ride?

Yes. Our minivans load by ramp and our full-size vans by hydraulic lift, and both secure manual wheelchairs, power wheelchairs and power scooters to the floor with a four-point strap system, so in most cases the rider never transfers out of their own chair.

What if we do not own a wheelchair?

We will bring one at no additional cost. Our loaner chairs have elevated leg rests and extra cushions. Ask for one in the notes when you book online, or mention it when you call dispatch.

Can a family member or caregiver ride along?

Yes. One family member or caregiver can ride along at no extra charge. Tell us when you book so the seat is kept for them.

How far ahead do I need to book?

Booking 24 hours ahead guarantees availability. For same-day requests and hospital discharges we need a minimum of three hours notice, and we cover most of them inside that window. Recurring appointments are easiest as a standing order.

There are steps at the house. Can you still do the pickup?

Yes. If the rider cannot walk the steps we send a stair chair team, which means a second trained crew member and the right equipment. It carries a $75 surcharge each way. Tell us the number of steps when you book so the right crew arrives.

Do you go into Washington DC and Maryland?

Yes. Trips into the District and Montgomery and Prince George’s counties run under WMATC authority 3449, and trips in Virginia under Virginia DMV Certificate #524. We do not run to other Maryland counties. Crossing a state line does not change the rate.

What if the appointment runs long?

Call dispatch and we adjust the return. Most riders with unpredictable appointments use a will-call return: you call when you are ready, and our standard is arrival within 45 minutes of that call. If you or the clinic can call a little before you’re done, we’ll start a driver your way. The earlier the call, the shorter the wait.

Can I bring my oxygen?

Yes. You can bring your own portable oxygen, and it is secured for the ride, or we can supply oxygen at $35 per 2-liter tank. Tell us when you book, including your flow rate, so the right setup is in the vehicle.

Can you transport a rider who weighs over 300 pounds?

Yes. Our bariatric service uses specialized vehicles with wider ramps and roomier interiors, and we add a second crew member when the transfer calls for it. Call with the rider’s weight and how they move, so we send the right vehicle and crew. Bariatric round trips start at $100 per leg.

Related services

Ambulatory transport · Stretcher transport · Bariatric transport · Dialysis transportation · Hospital discharge · Senior and elderly transportation · Long distance transport · All services