Stretcher transportation FAQ
What does bed-to-bed stretcher transport mean?
The crew comes to the room, transfers the rider from the bed to the cot, takes them out to the van, and at the other end transfers them into the bed or chair at the destination. The family does not do any lifting and the rider never waits at a curb.
How much does stretcher transportation cost?
A round trip is $230 per leg with five miles included on each leg and $4.00 for each additional mile. A one-way or discharge trip is $260 plus $4.00 per mile from the first mile. A ten-mile one-way discharge is $300, and a ten-mile round trip is $500. Add-ons such as oxygen or after-hours pickups are quoted before you book.
Why does every stretcher trip have two crew members?
Because moving an adult safely between a bed and a cot is not a one-person job. Two trained crew members run every stretcher trip, so there is always a second pair of hands at both ends of the transfer.
Does Medicare pay for stretcher transportation?
Original Medicare does not cover a stretcher van. It covers ambulance transport when an ambulance is medically necessary and documented. Some Medicare Advantage plans include a transportation benefit run through a broker; the brokers we work with are MTM Health and SafeRide Health. If your plan has the benefit, book through the plan and request H&M Transport by name.
Does Virginia Medicaid cover stretcher transportation?
Yes, for covered medical trips, and the rider pays nothing. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.
Should I book stretcher or wheelchair?
If the rider can sit upright safely for the whole trip, wheelchair transportation is the right level and costs much less. If they cannot sit upright, are bedbound, or are recovering from surgery that prevents sitting, book stretcher. If you are not sure, call dispatch and describe the rider; booking the wrong level means a vehicle arrives that cannot take them.
Can you handle stairs with a stretcher?
Often, yes. Tell us the exact number of steps and whether the stairway turns. When stairs need the stair team, it adds $75 each way.
Can the rider travel with oxygen?
Yes. Riders can bring their own portable oxygen, or we can supply it at $35 per 2L tank. Tell us the flow rate when you book.
Can a family member ride along?
In most cases, yes. Tell us when you book so we assign a vehicle with the seat available.
How far ahead do I need to book?
Booking 24 hours ahead guarantees availability. For same-day requests and hospital discharges we need a minimum of three hours notice, and we cover most of them inside that window. Stretcher vehicles and two-person crews are a smaller share of any fleet, so the earlier you call, the better.
Is stretcher transportation the same as an ambulance?
No. There is no medical care or monitoring on board, and we do not take anyone to an emergency room or move a patient between hospitals for a higher level of care. Those are ambulance trips. If this is a medical emergency, call 911.
Can you move a bedridden person to another state?
Yes. Long-distance stretcher trips (50 miles or more) cost $300 plus $6.00 per mile, with two crew for the whole trip. Long-distance wheelchair trips cost $175 plus $4.50 per mile. A 200-mile stretcher move, for example, costs $1,500. Call dispatch with both addresses and we’ll quote the trip and plan the timing.
Do you transport patients on isolation precautions, such as C. diff, MRSA or COVID?
Yes, with notice. Tell us about any isolation precautions when you book. The crew wears the protective equipment the precautions call for, and the vehicle is disinfected after the trip. An additional charge applies, and dispatch will quote it when you book.
Do you provide hospice and end-of-life transportation?
Yes. We take hospice patients home from the hospital, between facilities and to appointments, by wheelchair or by stretcher with two crew. We work with the hospice agency on timing, move at the family’s pace, and a family member can ride along.