Non-Emergency Medical Transportation in Leesburg, VA

Leesburg calls usually come from families whose car no longer suits the trip: a parent who uses a wheelchair, a downtown front door above the sidewalk, or a patient going home from Inova Loudoun who has to ride lying down.

Loudoun’s hospitals and clinics have grown with the county, but many people here still can’t drive themselves to them. We pick up in Leesburg, Lansdowne, Ashburn, Sterling, Purcellville, Hamilton, Round Hill and Lovettsville for ambulatory, wheelchair, stretcher and bariatric trips. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, and dispatch answers (703) 304-7889 around the clock.

Where we take Leesburg riders

Inova Loudoun Hospital at Lansdowne is the anchor — appointments all week, outpatient procedures, and discharges most days, going home or on to a skilled nursing or rehabilitation facility. The Inova Loudoun Cornwall campus in Leesburg itself and the Inova Loudoun Ambulatory Surgery Center account for a steady stream of day procedures. Most surgery centers will not discharge a patient who has had sedation to a rideshare, which is the clearest reason to arrange transport before the day rather than on it.

StoneSprings Hospital Center near Dulles and the Inova Health Center – Ashburn pick up much of the rest.

For dialysis we run to DaVita Leesburg Virginia Dialysis, Legacy Dialysis of Virginia, DaVita Lansdowne Dialysis, Pure Life Renal of Lansdowne and DaVita Ashburn Dialysis — three days a week for most patients on those schedules.

The skilled nursing, rehab and senior communities carry much of the recurring volume: Heritage Hall Leesburg, Loudoun Nursing and Rehabilitation Center, Loudoun Long Term Care Center, Morningside House at Leesburg, Dulles Health & Rehab, Potomac Falls Health and Rehab, Inova Loudoun Health and Rehab, Ashby Ponds in Ashburn, Ashleigh at Lansdowne, Falcons Landing and the Lovettsville Home.

Further out we take Leesburg riders into Fairfax for Inova specialty care, oncology at Schar and cardiac care at the Heart and Vascular Institute, and a ride into Washington DC runs under WMATC authority 3449 alongside our Virginia DMV Certificate #524.

Choosing the van for a Loudoun trip

What decides it is how the rider moves on the day, not where in the county they live.

Ambulatory. A rider who walks with an arm or a cane. The driver comes to the door, helps them in, and walks them into Lansdowne or the Cornwall campus.

Wheelchair. The rider stays in the chair, on a ramp or lift, strapped at four points before the van moves, and we can supply a chair. See our wheelchair transportation service, and for local prices, wheelchair transportation in Leesburg.

Stretcher. For a patient who must ride flat, often a discharge from Inova Loudoun to a rehab or nursing bed. Two crew members run the trip; local details are on stretcher transportation in Leesburg.

Bariatric. For riders over 300 lbs, with equipment rated for the weight and added crew. There are fewer of these vans, so early notice helps.

Not sure which fits? Describe the rider to dispatch and we’ll decide together. We are not an ambulance: nothing medical happens in the van, and a move to another hospital for a higher level of care is an ambulance trip. If this is a medical emergency, call 911.

Pickup in Leesburg and Loudoun

Loudoun is three different pickup problems in one county, and which one you have changes what we need to know.

Historic downtown Leesburg is narrow streets, brick sidewalks and on-street parking that is rarely where you want it. A ramp needs level ground and clearance to deploy, neither of which a cobbled curbside space reliably offers. Tell us if there is a driveway, an alley or a loading area, and whether the front door sits above the sidewalk.

Lansdowne, Ashburn and the newer developments are the good case — driveways, level ground, room to work. The complication here is finding the right door. Townhouse developments with rear-loading garages and front doors on a common walk are everywhere in this part of the county, so tell us which side to come to and give us the unit number.

Gated and age-restricted communities need a gate code or a call-ahead name. Give it to us at booking. Without it a driver sits at a gate while the appointment time passes.

Western Loudoun — Purcellville, Hamilton, Round Hill, Lovettsville and the roads between them — is rural, and some of it is gravel. A long gravel drive on a slope is not level ground. Tell us where the crew should stop, and give us a landmark if the address does not resolve cleanly on GPS.

Steps matter anywhere in the county. A stretcher needs room to turn, and a rider in a wheelchair coming down outside steps needs our stair chair team, $75 each way. Tell us when you book.

Dialysis and standing orders

Three dialysis days a week make more than 150 trips a year, and each one is tied to a chair time at the center.

In and around Leesburg we run to DaVita Leesburg Virginia Dialysis, Legacy Dialysis of Virginia, DaVita Lansdowne Dialysis and Pure Life Renal of Lansdowne. For riders further east we run to DaVita Ashburn Dialysis.

We set dialysis up once as a standing order with the days, the times and the center. If treatment runs long, call for a will-call ride home and a driver reaches the center within 45 minutes; calling a little before the session ends shortens the wait.

After treatment riders are often tired or lightheaded, and the driver allows for a slow walk to the van. If a rider becomes unwell, the driver stops safely and calls 911.

Booking, coverage and payment

Dispatch picks up (703) 304-7889 at any hour, or book online. A same-day trip or discharge needs three hours’ notice, a day ahead guarantees the booking, and a call or text confirms it within two hours. Changes are free more than two hours before pickup; after that, or for a no-show, the fee is $50.

Virginia Medicaid. Loudoun members on their way to covered care, from Lansdowne out to western Loudoun, pay nothing for the ride, and the request is made to Medicaid first rather than placed with our dispatchers. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Our Virginia Medicaid transportation guide has more.

Prices. For families paying their own way, each leg of a seated or wheelchair round trip is $55 and includes five miles out and five back, with $3 per mile beyond; each stretcher leg is $230. From Market Street to the Inova Loudoun Cornwall campus, about three miles each way, a wheelchair round trip is $110. Original Medicare doesn’t pay for these vans, but a Medicare Advantage plan whose ride benefit runs through MTM Health or SafeRide Health can send the trip to us. The whole card is on our rates page.

Facilities across Loudoun — Inova Loudoun’s discharge planners, the rehab and skilled nursing centers, the senior communities — can set up an account with us and book without quoting each trip individually.

Questions we get from Leesburg families

How much notice does a Leesburg ride need?

Three hours covers a same-day trip or a hospital discharge, and a booking made a day ahead is guaranteed. Stretcher and bariatric trips, and runs from western Loudoun, go better with more notice.

Do you serve western Loudoun?

Yes — Purcellville, Hamilton, Round Hill, Lovettsville and the roads between them. Give us a landmark or a cross road when you book if your address is one that GPS struggles with.

Can you take me from Leesburg to a specialist in Fairfax or DC?

Yes, we run those regularly. A District hospital trip runs under WMATC authority 3449, with Virginia DMV Certificate #524 for the Leesburg end, on one booking with no handoff.

Do you go to Inova Loudoun and StoneSprings?

Yes, both, regularly — appointments, outpatient procedures and discharges.

Does Medicaid pay for a Leesburg trip?

Medicaid pays when the visit is covered care, such as a session at Legacy Dialysis or a procedure on the Cornwall campus, and the member is not charged. The broker sets the trip up, so that call comes before ours. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Are you accredited?

Yes. H&M Transport was Virginia’s first NEMTAC-accredited NEMT provider; the accreditation looks at driver training, vehicle standards, securement and incident handling.

Book a ride in Leesburg

Leesburg, Lansdowne, Ashburn, Sterling, Purcellville, Hamilton, Round Hill and Lovettsville — ambulatory, wheelchair, stretcher and bariatric, seven days a week.

Call dispatch at (703) 304-7889 any time, or use our reservations page and we’ll call back to confirm.