Non-Emergency Medical Transportation in Sterling, VA

Where we take Sterling riders

StoneSprings Hospital Center at 24440 Stone Springs Boulevard carries a Sterling address, but it sits south of Dulles Airport in the Stone Ridge area, well away from the Route 7 side of town. We allow for the drive down Route 28 or the Loudoun County Parkway. The five-story medical office building across the street, listed under a Dulles address at 24430, connects to the hospital by an indoor walkway, so we can drop an office patient at either building.

Up Route 7 in Lansdowne, Inova Loudoun Hospital has free parking in the North Garage and the North and South surface lots. It offers inpatient rehabilitation, so we handle many discharges from there to home or to a nursing facility. East of Sterling, Reston Hospital Center on Town Center Parkway has its own 30-bed inpatient rehab unit; we use the West Wing entrance for inpatient pickups and the Pavilion entrances for office visits. For larger procedures, riders also go to Inova Fairfax Hospital, where there is a Discharge Hospitality Suite near the Green Garage skywalk.

Senior and rehab communities are a steady part of the Sterling schedule. We pick up at Potomac Falls Health & Rehab Center and Cascades Village on Route 7, at Sunrise at Countryside on Jona Drive, and at Falcons Landing and its Johnson Center in Potomac Falls. Nearby, we also serve Dulles Health & Rehab Center on Centreville Road in Herndon and Ashby Ponds in Ashburn.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they are going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. Ambulatory riders travel in the same minivans and full-size vans as the rest of the fleet, and the driver assists at the door and again at the destination. If the rider can manage the steps with the driver’s help, stairs cost nothing extra.

Wheelchair is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured at four points before the vehicle moves. You do not need to own a wheelchair; we can bring one. See wheelchair transportation in Sterling for prices and details.

Stretcher is for a rider who cannot sit upright safely for the journey, often after surgery or on discharge to a rehab or skilled nursing facility. Two crew members run every stretcher trip, bed to bed. See stretcher transportation.

Bariatric is for riders over 300 lbs. We use specialized vehicles with wider ramps and roomier interiors, and add a second crew member when the transfer or the route out of the home calls for it. Give us as much notice as you can.

If you are not sure which applies, call and describe the situation. The right vehicle at the door matters more than almost anything else about the booking.

Pickup tips for Sterling and Potomac Falls

• CountrySide and Cascades. These large planned communities along the Potomac have many townhouse sections with shared parking. Tell us where a van can stop and how far it is to the door.
• Route 7 frontage. Potomac Falls Health & Rehab and Cascades Village face Route 7 directly, so whether the van can turn in depends on its direction. Route 7 carries heavy traffic through Sterling, and we build that into the pickup time.
• Falcons Landing has two addresses. The main community is on Falcons Landing Circle, and the Johnson Center for skilled nursing and rehab is on Earhart Place. Tell us which building.
• StoneSprings is a drive. From the Route 7 side of Sterling, the hospital is a Route 28 or Loudoun County Parkway trip south. Allow for it when you pick the appointment time.

Dialysis rides from Sterling

We run standing dialysis schedules for Sterling, Potomac Falls and Dulles riders, including to:

• DaVita CDC Sterling Dialysis, 46396 Benedict Dr, Suite 100, Sterling
• DaVita Ashburn Dialysis, 19980 Highland Vista Dr, Suite 100, Ashburn
• DaVita Lansdowne Dialysis, 44084 Riverside Pkwy, Suite 100, Leesburg
• Pure Life Renal of Lansdowne, 19490 Sandridge Way, Suite 140, Leesburg
• DaVita Stone Ridge Dialysis, 24640 Southpoint Dr, Suite 160, Chantilly
• DaVita Reston Dialysis Center, 530 Huntmar Park Dr, Suite D, Herndon
• U.S. Renal Care Reston, 12330 Pinecrest Rd, Suite 200, Reston

Two names can mislead: DaVita Stone Ridge is in Loudoun County near StoneSprings despite its Chantilly address, and DaVita Reston is in Herndon. Tell us the center and the chair times once and the three-day schedule stays on our books without rebooking. The same drivers tend to see the same riders, which matters most on the ride home. See dialysis transportation for details.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889, or you can request a trip online. We need a minimum of three hours notice for same-day requests and discharges; booking 24 hours ahead guarantees availability. Cancel or change at least two hours before pickup to avoid a fee.

Rates. Wheelchair trips start at $55 per leg on a round trip and stretcher trips at $230 per leg, the same published rates everywhere we drive. The full card is on our rates page, and we quote every trip before you book.

Virginia Medicaid. If the rider is a Virginia Medicaid member and the trip is to a covered medical service, the ride should cost them nothing, and it is not booked directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Our Virginia Medicaid transportation guide explains who qualifies and how far ahead to call.

Medicare, private pay and facilities. Original Medicare does not cover wheelchair or stretcher vans; some Medicare Advantage plans include a transportation benefit, and if yours does, ask the plan for H&M Transport by name (see does Medicare cover wheelchair transportation). Families pay the published rates, with no doctor’s order needed. Hospitals, skilled nursing facilities and senior communities book on contracted rates through our facilities program.

Questions we get from Sterling families

How much does a medical ride in Sterling cost?

A wheelchair or ambulatory round trip is $55 per leg with five miles included each way, plus $3.00 per additional mile. A one-way trip or discharge is $90 plus $3.00 per mile. Stretcher round trips are $230 per leg with five miles included, plus $4.00 per additional mile.

Does Virginia Medicaid cover rides with H&M Transport?

Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Do you pick up discharges at StoneSprings Hospital Center?

Yes, with at least three hours notice. Tell us the unit, and whether the rider is in the hospital or the medical office building across the street.

Can you take me from Sterling into DC or Maryland?

Yes. We hold WMATC authority 3449, which covers trips between Northern Virginia, including Loudoun County, the District and the Maryland suburbs, at the same rates.

Do you serve Falcons Landing?

Yes. Tell us whether the pickup is at the main community on Falcons Landing Circle or at the Johnson Center on Earhart Place, and the driver goes to that building.

Are you accredited?

Yes. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, which audits driver training, securement procedure and vehicle standards.

What we can’t take

H&M Transport runs non-emergency medical transportation. There is no medical care or monitoring on board, we do not take anyone to an emergency room, and we do not move patients between hospitals for a higher level of care. We do run scheduled, stable transfers between facilities, such as hospital to rehab or to a nursing home. If this is a medical emergency, call 911.

Where our drivers start the day

Dispatch sits in Gainesville. The vehicles do not. Our drivers take their vans home, and they live across the whole service area, including the Maryland suburbs and the District. The van that pulls up at your door in Sterling has usually started its day nearby rather than driving across the region to reach you.

That is why a same-day request is often a shorter wait than a map would suggest, and why a standing order holds week after week: the same driver, starting from the same place, on a route they already know.

More from H&M Transport

Wheelchair transportation in Sterling · Stretcher transportation · Reston · Ashburn · Leesburg · Hospital discharge · Dialysis transportation