Inova Loudoun in Lansdowne is the anchor hospital for the whole of Loudoun County — Ashburn, Leesburg, Sterling, Brambleton, Purcellville and everything between.
H&M Transport runs ambulatory, wheelchair, stretcher and bariatric transport to and from Inova Loudoun, seven days a week. Call (703) 304-7889.
Distance, not parking, is the planning problem in Loudoun. Purcellville to Lansdowne is a real drive, and Sterling to Lansdowne at eight in the morning takes longer than the map suggests.
We schedule against the corridor rather than the mileage, and in Loudoun we’d appreciate more notice than elsewhere for the same reason — the next available vehicle may genuinely be a long way off.
The Inova Loudoun campus includes the Cornwall campus in Leesburg and the ambulatory surgery center as separate destinations. Tell us which.
The senior communities carry much of the recurring volume out here — Ashby Ponds, Ashleigh at Lansdowne, Heritage Hall Leesburg, Morningside House. On a campus the size of Ashby Ponds, give us the residence building rather than the campus address.
Lansdowne trips split two ways.
Discharges. A patient cleared to leave Inova Loudoun goes home, sometimes far out to the west, or to a rehab or skilled nursing bed.
Scheduled arrivals. Appointments, imaging, infusions and outpatient procedures at Lansdowne, Cornwall or the surgery center, with the return trip arranged too.
We don’t take anyone to the emergency room or between hospitals for a higher level of care; those are ambulance runs.
Facilities booking a discharge give us three hours, stretcher included; book the day before and the ride is guaranteed.
Loudoun discharges split between home addresses across a wide area and the rehab and skilled nursing facilities in Lansdowne, Leesburg and Sterling. Rural addresses out toward the western end sometimes have long gravel drives, which matters: a ramp needs level ground, and gravel on a slope is not it. Tell us and the crew will plan where to stop.
What we need at booking: level of service, destination, stairs, oxygen, and a realistic time.
How the rider moves decides it, whether the pickup is in Sterling or past Purcellville.
Ambulatory — a rider who walks with a steadying arm; the driver comes to the door and walks them in at Lansdowne.
Wheelchair transportation — the rider stays in the chair on a ramp or lift, secured at four points before the van moves; we can supply the chair.
Stretcher — for a rider who must lie flat for a long Loudoun drive; two crew members on every trip.
Bariatric — over 300 pounds, with rated equipment and a second crew member; with fewer of these vans, early notice matters out here.
Not sure? Describe the rider and the driveway, and dispatch will settle the vehicle with you first.
Dispatch answers (703) 304-7889 day and night. Three hours is our same-day minimum for trips and discharges, a booking the day before is guaranteed, and you’ll get a call or text confirming it within two hours. Changes cost nothing more than two hours before pickup; a later change or a no-show is $50.
Rates and coverage. Round trips are $55 a leg with five miles included each way, then $3 a mile, and one way is $90 plus $3 a mile, so long Loudoun runs are priced by the mile; stretcher round trips are $230 a leg. Our rate card and estimator let you price the drive first. Original Medicare doesn’t pay for these vans, but a Medicare Advantage plan whose ride benefit runs through MTM Health or SafeRide Health can send the trip to us. Medicaid-covered visits start with the plan. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.
We’re a NEMTAC-accredited non-emergency service: Loudoun riders go to scheduled care at Lansdowne and come home again, with no treatment in the van.
There’s no monitoring on board, no ride to the emergency room and no transfer to another hospital for a higher level of care. If a rider becomes unwell, the driver stops safely and calls 911.
If this is a medical emergency, call 911.
If you’re unsure which you need, call and describe it; if it’s an ambulance trip, we’ll tell you.
Yes. The Cornwall campus in Leesburg and the ambulatory surgery center are separate destinations from the Lansdowne hospital. Tell us which when you book.
More than you would closer in, because the next free vehicle may be a long way off. Three hours is the same-day minimum and a day ahead guarantees the ride; for a western Loudoun pickup, book early.
Yes, just tell us when you book. A ramp needs level ground, and gravel on a slope is not it, so the crew will plan where to stop.
Yes. Senior communities like Ashby Ponds carry much of our recurring Loudoun volume. On a campus that size, give us the residence building rather than the campus address.
Make the return a will-call. Calling dispatch near the end of the visit starts a driver toward Lansdowne; call once you’re ready and a driver gets to you within 45 minutes. Prescheduled waiting costs $75 an hour for wheelchair trips and $100 an hour for stretcher.
We do, with notice: mention C. diff, MRSA, COVID or any other precaution when booking. The crew wears the needed protective equipment, the vehicle is disinfected after, and dispatch quotes the added charge.
Yes. A covered appointment at Lansdowne, Cornwall or the surgery center is free to the member, even from the far western end of the county, but Medicaid arranges the trip. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.
Pairs with our Ashburn and Loudoun service area page. For a ride to Inova Loudoun from nearby, see wheelchair transportation in Leesburg, Ashburn and Sterling, or stretcher transportation in Leesburg.
Loudoun riders can reach dispatch at (703) 304-7889 day or night; the reservations page works too, and we phone back to confirm.
Phone (703) 304-7889 any time, holidays included, or request a trip online. Give us the address and a landmark for a rural drive, and we’ll quote it first.
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