Wheelchair Transportation in Ashburn, VA

What our wheelchair service includes in Ashburn

Every trip is door-through-door. The driver comes to the door of the home, the apartment or the facility room, helps the rider out, and at the other end takes them inside to the check-in desk or the dialysis chair rather than leaving them at the curb.

• The rider stays in the chair. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, is strapped to the floor at four points, and the rider wears a lap and shoulder belt. Nobody is lifted into a car seat.
• Your chair or ours. We secure manual wheelchairs, power wheelchairs and scooters. If the rider does not own a suitable chair, we bring one at no extra cost.
• Trained, screened drivers. Drivers are trained in passenger assistance and wheelchair securement, and every employee passes a criminal background check and drug screening.
• A companion seat. A family member or caregiver can usually ride along; tell us when you book.
• Accredited. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, which audits driver training, securement procedure and vehicle standards.

Where we take wheelchair riders from Ashburn

Inova Loudoun Hospital on Riverside Parkway in Lansdowne is the main hospital for Ashburn and our most frequent Loudoun destination. Parking is free, with visitors directed to the North Garage and the north and south surface lots. Inova Surgery Center – Loudoun is on the same campus, on the second floor of Physicians Building II to the right of the hospital, and is open weekdays from 6 a.m. Tell us which building the appointment is in so the driver stops at the right door.

StoneSprings Hospital Center on Stone Springs Boulevard serves the southern side of the county, and its medical office building across the street connects to the hospital by an indoor walkway, which makes for an easy drop-off for outpatient visits. Reston Hospital Center on Town Center Parkway is the other hospital many Ashburn riders use. Closer to home, Inova Health Center – Ashburn on Landmark Court houses primary care, orthopedics, imaging and physical therapy.

We also run regular trips for residents of Ashby Ponds on Audubon Square, a large senior community with its own medical center and front desk.

Dialysis rides from Ashburn

Eastern Loudoun has a good spread of dialysis centers, and we run standing schedules to them:

• DaVita Ashburn Dialysis, 19980 Highland Vista Dr
• DaVita Lansdowne Dialysis, 44084 Riverside Pkwy
• Pure Life Renal of Lansdowne, 19490 Sandridge Way
• DaVita Leesburg Virginia Dialysis, 224D Cornwall St NW, at the Inova Loudoun Cornwall Campus
• Legacy Dialysis of Virginia, 211 Gibson St NW, Leesburg
• DaVita Reston Dialysis Center, 530 Huntmar Park Dr, which despite its name is in Herndon

A standing order keeps the three-day schedule on our books without rebooking, and the same drivers tend to see the same riders week after week.

Wheelchair transportation prices in Ashburn

Every trip is a pick-up fee plus mileage, and the rates are the same everywhere we drive. These are our 2026 private-pay rates.

A ten-mile round trip is $55 plus five extra miles at $3.00 on each leg, so $70 each way and $140 in total. The same ten miles one way, such as a discharge home, is $90 plus $30, so $120. A ride from Ashburn to Inova Loudoun Hospital, a few miles away, is often inside the five included miles, so a round trip can be as little as $110.

Add-ons, named up front. Stair chair team, $75 each way, when the rider cannot manage steps. After hours (before 7am or after 6pm), $30. Prescheduled wait time, $75 per hour. Additional stop, $20. Oxygen, $35 per 2L tank. Credit card processing, 3%. We quote the trip before you book, and the full rate card is on our rates page.

Wheelchair van or Loudoun paratransit?

Loudoun residents have several public options. Loudoun County Transit’s ADA paratransit serves riders who cannot use the local bus because of a disability. It requires an application, trips are booked at least one day and up to five days ahead, service is curb-to-curb and shared, it runs only during local bus hours, and it is fare-free. MetroAccess also serves Loudoun County for trips near Metro and bus routes, with its own application, advance booking and 30-minute pickup window. The county’s CareNET program provides a limited number of medical rides each month to low-income, uninsured residents, by case-manager referral with two to three days’ notice.

Those services are good value when a trip fits them. A private wheelchair van is built for the rest: a same-day ride or discharge, help from inside the home to the check-in desk, an exact appointment time, a trip outside the paratransit area or hours, or a rider who has not been certified.

Pickup tips for Ashburn homes

• Townhouse communities in Ashburn Farm, Broadlands and Brambleton often have garages at the back and steps at the front. Tell us which side is level and how many steps there are.
• HOA streets and private roads sometimes restrict parking. A short note on where the van can stop saves time on the day.
• Senior communities such as Ashby Ponds have a front desk and set pickup points; tell us the building and the driver meets the rider there.
• Route 7 and the Greenway are predictable at rush hour. We build the traffic into the pickup time for trips to Reston, Fairfax and DC.

Who pays for a wheelchair ride in Ashburn

Medicaid. If the rider is a Virginia Medicaid member and the trip is to a covered medical service, the ride should cost them nothing, and it is not booked directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. See our Virginia Medicaid transportation guide. Plan ahead: Medicaid transportation generally needs several business days’ notice for routine appointments.

Medicare. Original Medicare does not cover a wheelchair van. Some Medicare Advantage plans include a limited transportation benefit, usually a set number of trips a year; if yours does, book through the plan and ask for H&M Transport by name.

Private pay and facilities. Families booking directly pay the published rates above, and the quote is what you pay. Hospitals, skilled nursing facilities and senior communities book on contracted rates; see our facilities page.

Booking, notice and cancellations

• Same-day requests: call (703) 304-7889 and speak with dispatch.
• Notice: we need a minimum of three hours notice for same-day requests and discharges. Booking 24 hours ahead guarantees availability.
• Trip details: use the notes field for the entrance, the building or unit number, the appointment type, how long it should run, and the number of steps at the home.
• Stairs: when a rider in a wheelchair has to go up or down steps, we send a stair chair team, which adds $75 each way.
• Weight: for riders over 300 lbs, select bariatric service.
• Changes and cancellations: cancel or change at least two hours before pickup to avoid a fee, by phone, by email at Reservations@hmtransport.com, or in our mobile app.

Wheelchair transportation in Ashburn: common questions

How much does wheelchair transportation cost in Ashburn?

A round trip is $55 per leg with five miles included each way, plus $3.00 per additional mile. A one-way trip is $90 plus $3.00 per mile. Short trips to Lansdowne are often $110 round trip.

Do you pick up at Inova Loudoun Hospital?

Yes, for appointments and discharges, with three hours notice for a discharge. Tell us whether it is the main hospital or the surgery center in Physicians Building II.

How is this different from Loudoun County Transit paratransit?

The county service is curb-to-curb, shared, booked a day or more ahead and limited to bus hours, and it requires an application. We need no certification, take same-day rides with three hours notice, and help the rider from the door to the appointment.

Can you take Ashburn riders to Fairfax, Reston or DC?

Yes. We drive across Northern Virginia and, under WMATC authority 3449, into DC and the Maryland suburbs at the same rates.

Can the rider stay in their own wheelchair?

Yes. We secure manual and power wheelchairs and scooters with a four-point strap system. If the rider does not have a suitable chair, we bring one.

Can we set up rides to dialysis three times a week?

Yes. A standing order keeps the schedule on our books without rebooking each week.

Does Medicaid cover wheelchair rides in Ashburn?

For covered medical trips, yes, and the rider pays nothing. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

What a wheelchair van is not

This is non-emergency transportation. There is no medical care or monitoring on board, we do not take anyone to an emergency room, and we do not move patients between hospitals for a higher level of care. Those are ambulance trips. If this is a medical emergency, call 911. If the rider cannot sit upright for the length of the trip, book stretcher transportation instead.

More from H&M Transport near Ashburn

All medical transportation in Ashburn and Loudoun · Wheelchair transportation across Northern Virginia · wheelchair transportation in Chantilly · Medical transportation in Leesburg · Rides to Inova Loudoun Hospital · Dialysis transportation