Wheelchair Transportation in Sterling, VA

What our wheelchair service includes in Sterling

Every trip is door-through-door. The driver comes to the door of the home, the apartment or the facility room, helps the rider out, and at the other end takes them inside to the check-in desk or the dialysis chair rather than leaving them at the curb.

• The rider stays in the chair. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, is strapped to the floor at four points, and the rider wears a lap and shoulder belt. Nobody is lifted into a car seat.
• Your chair or ours. We secure manual wheelchairs, power wheelchairs and scooters. If the rider does not own a suitable chair, we bring one at no extra cost.
• Trained, screened drivers. Drivers are trained in passenger assistance and wheelchair securement, and every employee passes a criminal background check and drug screening.
• A companion seat. A family member or caregiver can usually ride along; tell us when you book.
• Accredited. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, which audits driver training, securement procedure and vehicle standards.

Where we take wheelchair riders in Sterling

StoneSprings Hospital Center on Stone Springs Boulevard is the closest hospital for many Sterling and Dulles riders. The medical office building across the street, home to more than 25 practices, connects to the hospital by an indoor walkway, so we can drop a rider at either door. From the Route 7 side of Sterling, allow for the drive south on Route 28.

Inova Loudoun Hospital in Lansdowne has free parking and offers inpatient rehabilitation. Reston Hospital Center, a short run east, has free garages and a 30-bed rehab unit; office visits go to the Pavilion entrances and inpatient pickups to the West Wing.

We run a regular schedule for residents of Sunrise at Countryside, Falcons Landing and Cascades Village, and for short-term rehab patients at Potomac Falls Health & Rehab Center and the Johnson Center at Falcons Landing.

Dialysis rides in Sterling

We run standing wheelchair schedules for Sterling and Potomac Falls riders, including to:

• DaVita CDC Sterling Dialysis, 46396 Benedict Dr, Suite 100, Sterling
• DaVita Ashburn Dialysis, 19980 Highland Vista Dr, Suite 100, Ashburn
• DaVita Lansdowne Dialysis, 44084 Riverside Pkwy, Suite 100, Leesburg
• DaVita Stone Ridge Dialysis, 24640 Southpoint Dr, Suite 160, Chantilly

DaVita CDC Sterling sits in the industrial area near Route 7 and Route 28, a short run for most Sterling riders. Set the schedule up once and it stays on our books without rebooking. The same drivers tend to see the same riders, which matters most on the ride home, when a rider may be tired and slower on the transfer.

Wheelchair transportation prices in Sterling

Every trip is a pick-up fee plus mileage, and the rates are the same everywhere we drive. These are our 2026 private-pay rates.

A ten-mile round trip is $55 plus five extra miles at $3.00 on each leg, so $70 each way and $140 in total. The same ten miles one way, such as a discharge home, is $90 plus $30, so $120. A round trip from Cascades to Inova Loudoun Hospital, about seven miles each way, is $55 plus two extra miles at $3.00 on each leg: $61 per leg, or $122 in total.

Add-ons, named up front. Stair chair team, $75 each way, when the rider cannot manage steps. After hours (before 7am or after 6pm), $30. Prescheduled wait time, $75 per hour. Additional stop, $20. Oxygen, $35 per 2L tank. Credit card processing, 3%. We quote the trip before you book, and the full rate card is on our rates page.

Wheelchair van or LC Transit paratransit and Care-A-Van?

Loudoun has more free options than most counties, and for some trips they are the right choice. Loudoun County Transit ADA paratransit is fare free for riders who cannot use the local buses because of a disability. It needs an application and approval, and rides are booked one to five days ahead. Since July 1, 2026, the county has also run Sterling Transit On Demand, a fare-free, fully accessible pilot across a 14-square-mile Sterling service area, seven days a week. As a pilot, its hours and area may change.

Loudoun Volunteer Caregivers gives homebound older adults and adults with disabilities volunteer rides to medical appointments, and its Care-A-Van program offers wheelchair-assisted rides five days a week. The county’s CareNET program provides free medical rides for lower-income residents without insurance transportation, but only on referral from a case manager, 48 to 72 hours ahead. MetroAccess covers trips near Metro and local bus routes; it requires certification, shared rides and advance booking, with no same-day trips.

A private wheelchair van covers what those services are not built for: a same-day ride or hospital discharge, help from inside the home to the check-in desk, an exact appointment time, a ride into DC or Maryland, or a rider who has not been certified.

Pickup tips for Sterling homes and communities

• Townhouse sections in CountrySide and Cascades often have shared parking. Give us the nearest spot where a van can stop.
• Route 7 addresses such as Potomac Falls Health & Rehab and Cascades Village face Route 7 directly, so the approach depends on the van’s direction. We plan it ahead.
• Two-building campuses. At Falcons Landing and StoneSprings, tell us which building the rider is in.
• Steps. Tell us the count. A stair chair team is routine when we know ahead.

Who pays for a wheelchair ride in Sterling

Medicaid. If the rider is a Virginia Medicaid member and the trip is to a covered medical service, the ride should cost them nothing, and it is not booked directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Plan ahead: Medicaid transportation generally needs several business days’ notice for routine appointments.

Medicare. Original Medicare does not cover a wheelchair van. Some Medicare Advantage plans include a limited transportation benefit, usually a set number of trips a year; if yours does, book through the plan and ask for H&M Transport by name.

Private pay and facilities. Families booking directly pay the published rates above, and the quote is what you pay. Hospitals, skilled nursing facilities and senior communities book on contracted rates; see our facilities page.

Booking, notice and cancellations

• Same-day requests: call (703) 304-7889 and speak with dispatch.
• Notice: we need a minimum of three hours notice for same-day requests and discharges. Booking 24 hours ahead guarantees availability.
• Trip details: use the notes field for the entrance, the building or unit number, the appointment type, how long it should run, and the number of steps at the home.
• Stairs: when a rider in a wheelchair has to go up or down steps, we send a stair chair team, which adds $75 each way.
• Weight: for riders over 300 lbs, select bariatric service.
• Changes and cancellations: cancel or change at least two hours before pickup to avoid a fee, by phone, by email at Reservations@hmtransport.com, or in our mobile app.

Wheelchair transportation in Sterling: common questions

How much does wheelchair transportation cost in Sterling?

A round trip is $55 per leg with five miles included each way, plus $3.00 per additional mile. A one-way trip is $90 plus $3.00 per mile. A round trip from Cascades to Inova Loudoun Hospital is about $122.

Does Virginia Medicaid pay for wheelchair rides?

Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Do you pick up at StoneSprings Hospital Center?

Yes, for appointments and discharges, with three hours notice for a discharge. Tell us whether the rider is in the hospital or the medical office building across the street.

How is this different from Sterling Transit On Demand?

Transit On Demand is a free, accessible county pilot within its Sterling service area and set hours. We come to the door, help the rider inside at both ends, and go anywhere in our service area, including DC and Maryland.

Can the rider stay in their own wheelchair?

Yes. We secure manual and power wheelchairs and scooters with a four-point strap system. If the rider does not have a suitable chair, we bring one.

Can we set up rides to dialysis three times a week?

Yes. A standing order keeps the schedule on our books without rebooking each week.

What a wheelchair van is not

This is non-emergency transportation. There is no medical care or monitoring on board, we do not take anyone to an emergency room, and we do not move patients between hospitals for a higher level of care. Those are ambulance trips. If this is a medical emergency, call 911. If the rider cannot sit upright for the length of the trip, book stretcher transportation instead.

More from H&M Transport near Sterling

Sterling: all medical transportation · Wheelchair transportation across the DC region · Wheelchair transportation in Reston · Wheelchair transportation in Ashburn · Wheelchair transportation in Leesburg · Dialysis transportation