Wheelchair Transportation in Reston, VA

How a wheelchair ride works from a Reston cluster or tower

Many Reston pickups are one of two kinds: a cluster townhouse whose front door sits down a path from the parking court, or an elevator building such as Sunrise at Reston Town Center or Lake Anne House. The driver walks the path or rides up to the floor, meets the rider at their own door and wheels them out. The rider never has to leave the chair: it rolls up a ramp on our minivans or onto the hydraulic lift of a full-size van, gets locked down at four points, and the lap and shoulder belt goes on before we pull away.

Manual chairs, power chairs and scooters are all secured, and when the rider has nothing suitable for the trip, dispatch sends a chair at no charge. One family member or aide rides free, and service animals ride too.

At Reston Hospital Center the driver takes the rider through the Pavilion or West Wing doors to the desk; at a dialysis center, all the way to the chair. Our drivers hold CPR and first-aid certification, are trained to secure manual and power chairs, and have cleared a criminal background check and a drug screen. Dispatch works out of Gainesville, but drivers take their vans home across the region, so the van at a Reston door has usually come from somewhere close. H&M Transport was Virginia’s first NEMTAC-accredited NEMT provider; the accreditation reviews driver training, securement and the vehicles themselves.

Where we take wheelchair riders in Reston

Reston Hospital Center at 1850 Town Center Parkway has free garages on both sides of the campus. Appointments in the medical office buildings go to the Pavilion I and II entrances, across from Garage B; inpatient pickups and rehab discharges go to the West Wing, across from Garage A. The driver takes the rider inside to the desk.

Riders going home from the hospital’s 30-bed inpatient rehabilitation unit leave from the West Wing too. Book those with the unit and room number; the driver comes up for the rider and takes them all the way inside at home.

East of Reston, Inova Fairfax Hospital lets patients with limited mobility be dropped at its main entrances, which is where we go. To the south, Inova Fair Oaks Hospital has free parking, and Inova Schar Cancer is next door on Joseph Siewick Drive. Herndon riders also go to StoneSprings Hospital Center near Route 50, whose medical office building connects to the hospital by an indoor walkway.

We run a regular schedule for residents of Sunrise at Reston Town Center, Tall Oaks Assisted Living near Lake Anne, Lake Anne House and Hunters Woods Fellowship House, and in Herndon for Brightview Dulles Corner and Arbor Terrace.

Dialysis rides in Reston

Reston and Herndon riders on a standing schedule often go to:

• U.S. Renal Care Reston, 12330 Pinecrest Rd, Suite 200, Reston
• Legacy Dialysis of Reston, 1897 Preston White Dr, Suite 105, Reston
• DaVita Reston Dialysis Center, 530 Huntmar Park Dr, Suite D, Herndon
• DaVita Chantilly Dialysis, 14225 Sullyfield Cir, Suite A, Chantilly

The DaVita center with Reston in its name actually sits in Herndon, on Huntmar Park Drive, so book it by street address. Chair times go on a standing order once and stay there. When a session runs over, the trip home becomes a will-call: a driver reaches the center within 45 minutes of your call, and calling a little before the end gets one moving sooner.

Wheelchair transportation prices in Reston

A Reston fare is built the same way as every fare on our 2026 private-pay card: a pick-up charge, then the miles.

Lake Anne to Reston Hospital Center stays inside the five miles that come with each leg, so that round trip is $110, or $55 each way. A visit to Inova Fairfax Hospital from Reston Town Center runs about 15 miles each way: $55 plus ten extra miles at $3.00 makes $85 a leg and $170 for the day. Coming home one way after a discharge from Inova Fairfax, every mile counts: $90 plus $45, or $135.

Extras are priced before the trip. Steps at a cluster house mean a stair chair team, $75 each way. Pickups earlier than 7am or later than 6pm add $30; a driver who waits through the appointment is $75 an hour; a second stop on the way is $20; and oxygen is $35 per 2-liter tank, or the rider brings their own portable. We take cash or a card (cards add 3%), not personal checks, and we’ll itemize a receipt on request. The whole card is on our rates page.

Wheelchair van or FASTRAN, MetroAccess and RCC Rides?

Reston families have public and volunteer options, and each fits some trips. MetroAccess, Metro’s ADA paratransit service, needs an application and an in-person interview. Rides are shared and booked up to seven days ahead, with no same-day trips and a 30-minute pickup window. Drivers help to the outside front door but do not come inside the home.

Fairfax County’s FASTRAN serves residents enrolled through a county human-services program, not the general public. Its Critical Medical Care Program covers dialysis, chemotherapy and similar treatment for a low fare, but only when space is available. The county’s TOPS ride subsidy has closed its waitlist, so new applicants cannot enroll for now. Fairfax Connector buses are wheelchair accessible, with a reduced fare for seniors and riders with disabilities, but they run fixed routes.

Volunteer programs such as RCC Rides from Reston Community Center and the Herndon Village Network offer free or low-cost rides for older adults, but volunteers drive their own cars, so they cannot carry a rider who stays in a wheelchair.

Book the van instead when the ride is today or is a discharge from Reston Hospital Center, when the rider needs a hand from inside the home to the desk, when the appointment has a fixed start time, when the trip crosses into DC or Maryland, or when the rider isn’t enrolled in any program.

Pickup tips for Reston homes and communities

• Cluster townhouses often have shared parking courts, with the front door down a pathway. Tell us where the van can stop and how far it is to the door.
• Access codes. If a cluster, condo or senior building needs a gate or door code, put it in the booking notes.
• Steps. Many clusters have a few steps between the path and the door. Give us the number and we send the stair chair team.
• The Toll Road splits Reston, and only a few overpasses cross it. We plan around Reston Parkway, Wiehle Avenue and the Fairfax County Parkway, and add time for rush hour.

Who covers a Reston wheelchair ride

Virginia Medicaid. A Reston rider on Virginia Medicaid going to a covered medical service shouldn’t pay for the ride, and the booking goes through the plan, not through us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Routine appointments need several business days’ lead time, and our Virginia Medicaid transportation guide covers the steps.

Medicare. A wheelchair van isn’t a covered benefit under Original Medicare. Some Medicare Advantage plans bundle a yearly allowance of rides; if the rider’s plan runs it through MTM Health or SafeRide Health, book through it and ask for H&M Transport.

Private pay and facilities. Paying privately, you pay the quoted fare from the published card. Hospital case managers and Reston’s senior communities can open a facility account and book on contracted rates; see our facilities page.

Lead time, details and changes

A same-day ride or a hospital discharge needs three hours’ notice at minimum, and a booking made a day ahead is guaranteed. Phone dispatch at (703) 304-7889 for anything same-day; a call or text confirms every booking within two hours.

Use the notes for what a Reston driver needs: the cluster name and where the van can park, the path to the door, any gate or door code, the building and unit, the appointment and how long it runs, and the number of steps. Riders over 300 lbs book bariatric service.

Changing or cancelling more than two hours before pickup costs nothing; after that, or if no one is there at pickup, there’s a $50 fee. Call, email Reservations@hmtransport.com or use our app.

Wheelchair transportation in Reston: common questions

What does a wheelchair round trip from Lake Anne to Reston Hospital Center cost?

$110, because the hospital is inside the five miles included on each leg. Longer trips add $3.00 a mile per leg past five, and one way is $90 plus $3.00 a mile.

Will Virginia Medicaid cover a Reston wheelchair ride?

For a covered medical trip, such as dialysis at U.S. Renal Care on Pinecrest Road or a visit to the Pavilion at Reston Hospital Center, it should, and the plan books the ride rather than us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Which entrance do you use at Reston Hospital Center?

Pavilion I or II, across from Garage B, for appointments in the medical office buildings; the West Wing, across from Garage A, for inpatient and rehab discharges. Either way, the driver takes the rider in to the desk.

Can you take a Reston rider into DC or Maryland?

Yes. WMATC authority 3449 covers trips into DC and Montgomery and Prince George’s counties at our usual prices, and Virginia DMV Certificate #524 covers the Virginia side.

Can you bring a rider home from the rehab unit at Reston Hospital Center?

Yes, with three hours’ notice. Give us the unit and room; the driver collects the rider at the West Wing and takes them inside at home.

Can a rider going to the Pavilion stay in their own power chair?

Yes. Power chairs, manual chairs and scooters ride locked down at four points, and if the rider’s chair isn’t suitable we bring one. Tell us how long the appointment runs so the driver can plan the return.

Can you handle a three-day dialysis schedule at U.S. Renal Care on Pinecrest Road?

Yes. Give us the days and chair times once and they stay on the books, whether the chair is at U.S. Renal Care, Legacy Dialysis on Preston White Drive or DaVita in Herndon. If treatment runs long, the ride home becomes a will-call, with a driver at the center within 45 minutes of your call; calling a little before the end shortens the wait.

Trips a wheelchair van can’t take

We provide transportation, not medical care: nobody on board monitors or treats the rider, we don’t drive anyone to an emergency room, and moving a patient to another hospital for a higher level of care is a job for an ambulance. In an emergency, call 911. If a rider becomes unwell, the driver stops safely and calls 911. A rider who can’t sit upright for the whole trip should book stretcher transportation.

More from H&M Transport near Reston

Reston: all medical transportation · Wheelchair transportation across the DC region · Wheelchair transportation in Sterling · Wheelchair transportation in Tysons · Wheelchair transportation in Chantilly · Dialysis transportation