Wheelchair Transportation in Reston, VA

What our wheelchair service includes in Reston

Every trip is door-through-door. The driver comes to the door of the home, the apartment or the facility room, helps the rider out, and at the other end takes them inside to the check-in desk or the dialysis chair rather than leaving them at the curb.

• The rider stays in the chair. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, is strapped to the floor at four points, and the rider wears a lap and shoulder belt. Nobody is lifted into a car seat.
• Your chair or ours. We secure manual wheelchairs, power wheelchairs and scooters. If the rider does not own a suitable chair, we bring one at no extra cost.
• Trained, screened drivers. Drivers are trained in passenger assistance and wheelchair securement, and every employee passes a criminal background check and drug screening.
• A companion seat. A family member or caregiver can usually ride along; tell us when you book.
• Accredited. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, which audits driver training, securement procedure and vehicle standards.

Where we take wheelchair riders in Reston

Reston Hospital Center at 1850 Town Center Parkway has free garages on both sides of the campus. Appointments in the medical office buildings go to the Pavilion I and II entrances, across from Garage B; inpatient pickups and rehab discharges go to the West Wing, across from Garage A. The driver takes the rider inside to the desk.

East of Reston, Inova Fairfax Hospital lets patients with limited mobility be dropped at its main entrances, which is where we go. To the south, Inova Fair Oaks Hospital has free parking, and Inova Schar Cancer is next door on Joseph Siewick Drive. Herndon riders also go to StoneSprings Hospital Center near Route 50, whose medical office building connects to the hospital by an indoor walkway.

We run a regular schedule for residents of Sunrise at Reston Town Center, Tall Oaks Assisted Living near Lake Anne, Lake Anne House and Hunters Woods Fellowship House, and in Herndon for Brightview Dulles Corner and Arbor Terrace.

Dialysis rides in Reston

We run standing wheelchair schedules for Reston and Herndon riders, including to:

• U.S. Renal Care Reston, 12330 Pinecrest Rd, Suite 200, Reston
• Legacy Dialysis of Reston, 1897 Preston White Dr, Suite 105, Reston
• DaVita Reston Dialysis Center, 530 Huntmar Park Dr, Suite D, Herndon
• DaVita Chantilly Dialysis, 14225 Sullyfield Cir, Suite A, Chantilly

Despite its name, DaVita Reston is in Herndon at Huntmar Park. Set the schedule up once and it stays on our books without rebooking. The same drivers tend to see the same riders, which matters most on the ride home, when a rider may be tired and slower on the transfer.

Wheelchair transportation prices in Reston

Every trip is a pick-up fee plus mileage, and the rates are the same everywhere we drive. These are our 2026 private-pay rates.

A ten-mile round trip is $55 plus five extra miles at $3.00 on each leg, so $70 each way and $140 in total. The same ten miles one way, such as a discharge home, is $90 plus $30, so $120. A round trip from Reston Town Center to Inova Fairfax Hospital, about 15 miles each way, is $55 plus ten extra miles at $3.00 on each leg: $85 per leg, or $170 in total.

Add-ons, named up front. Stair chair team, $75 each way, when the rider cannot manage steps. After hours (before 7am or after 6pm), $30. Prescheduled wait time, $75 per hour. Additional stop, $20. Oxygen, $35 per 2L tank. Credit card processing, 3%. We quote the trip before you book, and the full rate card is on our rates page.

Wheelchair van or FASTRAN, MetroAccess and RCC Rides?

Reston families have public and volunteer options, and each fits some trips. MetroAccess, Metro’s ADA paratransit service, needs an application and an in-person interview. Rides are shared and booked up to seven days ahead, with no same-day trips and a 30-minute pickup window. Drivers help to the outside front door but do not come inside the home.

Fairfax County’s FASTRAN serves residents enrolled through a county human-services program, not the general public. Its Critical Medical Care Program covers dialysis, chemotherapy and similar treatment for a low fare, but only when space is available. The county’s TOPS ride subsidy has closed its waitlist, so new applicants cannot enroll for now. Fairfax Connector buses are wheelchair accessible, with a reduced fare for seniors and riders with disabilities, but they run fixed routes.

Volunteer programs such as RCC Rides from Reston Community Center and the Herndon Village Network offer free or low-cost rides for older adults, but volunteers drive their own cars, so they cannot carry a rider who stays in a wheelchair.

A private wheelchair van covers what those services are not built for: a same-day ride or hospital discharge, help from inside the home to the check-in desk, an exact appointment time, a trip into DC or Maryland, or a rider who is not enrolled anywhere.

Pickup tips for Reston homes and communities

• Cluster townhouses often have shared parking courts, with the front door down a pathway. Tell us where the van can stop and how far it is to the door.
• Access codes. If a cluster, condo or senior building needs a gate or door code, put it in the booking notes.
• Steps. Tell us the count. A stair chair team is routine when we know ahead.
• The Toll Road splits Reston, and only a few overpasses cross it. We plan around Reston Parkway, Wiehle Avenue and the Fairfax County Parkway, and add time for rush hour.

Who pays for a wheelchair ride in Reston

Medicaid. If the rider is a Virginia Medicaid member and the trip is to a covered medical service, the ride should cost them nothing, and it is not booked directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Plan ahead: Medicaid transportation generally needs several business days’ notice for routine appointments.

Medicare. Original Medicare does not cover a wheelchair van. Some Medicare Advantage plans include a limited transportation benefit, usually a set number of trips a year; if yours does, book through the plan and ask for H&M Transport by name.

Private pay and facilities. Families booking directly pay the published rates above, and the quote is what you pay. Hospitals, skilled nursing facilities and senior communities book on contracted rates; see our facilities page.

Booking, notice and cancellations

• Same-day requests: call (703) 304-7889 and speak with dispatch.
• Notice: we need a minimum of three hours notice for same-day requests and discharges. Booking 24 hours ahead guarantees availability.
• Trip details: use the notes field for the entrance, the building or unit number, the appointment type, how long it should run, and the number of steps at the home.
• Stairs: when a rider in a wheelchair has to go up or down steps, we send a stair chair team, which adds $75 each way.
• Weight: for riders over 300 lbs, select bariatric service.
• Changes and cancellations: cancel or change at least two hours before pickup to avoid a fee, by phone, by email at Reservations@hmtransport.com, or in our mobile app.

Wheelchair transportation in Reston: common questions

How much does wheelchair transportation cost in Reston?

A round trip is $55 per leg with five miles included each way, plus $3.00 per additional mile. A one-way trip is $90 plus $3.00 per mile. A trip that stays within five miles each way, such as Lake Anne to Reston Hospital Center, is $110 round trip.

Does Virginia Medicaid pay for wheelchair rides?

Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Which entrance do you use at Reston Hospital Center?

For appointments in the medical office buildings, the Pavilion I and II entrances across from Garage B. For inpatient and rehab discharges, the West Wing entrance across from Garage A.

Can you take a Reston rider into DC or Maryland?

Yes. We hold WMATC authority 3449, which covers trips between Northern Virginia, the District and the Maryland suburbs.

Can the rider stay in their own wheelchair?

Yes. We secure manual and power wheelchairs and scooters with a four-point strap system. If the rider does not have a suitable chair, we bring one.

Can we set up rides to dialysis three times a week?

Yes. A standing order keeps the schedule on our books without rebooking, whether the center is in Reston, Herndon or Chantilly.

What a wheelchair van is not

This is non-emergency transportation. There is no medical care or monitoring on board, we do not take anyone to an emergency room, and we do not move patients between hospitals for a higher level of care. Those are ambulance trips. If this is a medical emergency, call 911. If the rider cannot sit upright for the length of the trip, book stretcher transportation instead.

More from H&M Transport near Reston

Reston: all medical transportation · Wheelchair transportation across the DC region · Wheelchair transportation in Sterling · Wheelchair transportation in Tysons · Wheelchair transportation in Chantilly · Dialysis transportation