Non-Emergency Medical Transportation in Reston, VA

Where we take Reston riders

Reston Hospital Center at 1850 Town Center Parkway is the hospital most of our Reston riders use, and parking there is free. For inpatient pickups and discharges we go to the West Wing entrance, across from Garage A. For appointments in the medical office buildings we use the Pavilion I and II entrances, across from Garage B. The hospital also has a 30-bed inpatient rehabilitation unit, so we run a steady flow of discharges from rehab back home.

For larger procedures, many riders go east to Inova Fairfax Hospital on Gallows Road. Patients with limited mobility can be dropped at the main entrances, and there is a Discharge Hospitality Suite on the ground floor near the Green Garage skywalk. South on the Fairfax County Parkway, Inova Fair Oaks Hospital has free parking and separate main and emergency entrances; we use the main one. Inova Schar Cancer sits next door at 3650 Joseph Siewick Drive.

Herndon and Dulles-side riders also use StoneSprings Hospital Center on Stone Springs Boulevard, where the medical office building across the street connects to the hospital by an indoor walkway, and Inova Loudoun Hospital in Lansdowne.

Senior communities are a regular part of the schedule: Sunrise at Reston Town Center on Fountain Drive, Tall Oaks Assisted Living and Lake Anne House on North Shore Drive, Hunters Woods Fellowship House on Colts Neck Road, Brightview Dulles Corner at the Innovation Center Metro stop and Arbor Terrace Herndon. For short-term rehab we also pick up at Dulles Health & Rehab Center on Centreville Road.

The right van for a Reston trip

It’s about how the rider moves on the day, not whether the appointment is across the Toll Road or across the county.

Ambulatory. For a rider who walks with an arm or a cane, in the same minivans and full-size vans as everyone else. The driver helps at both doors, and steps the rider can manage with that help cost nothing extra.

Wheelchair. The rider stays seated, rolled up a ramp or onto a lift and secured at four points before we move; if there’s no chair, we bring one. Prices are on wheelchair transportation in Reston.

Stretcher. For a rider who must lie flat, often a discharge from the Reston Hospital rehab unit or after surgery. Two crew members move the patient bed to bed; see our stretcher transportation service.

Bariatric. Over 300 lbs, we send a vehicle with a wider ramp and more room, plus a second crew member when the transfer or a cluster pathway calls for it. Give us as much notice as you can.

If you can’t tell which applies, describe the rider and the walk from the door, and dispatch will pick the vehicle with you before it’s sent.

Pickup tips for Reston and Herndon

• Cluster townhouses. Many Reston clusters have private streets and shared parking courts, and the front door can be down a pathway rather than at the curb. Tell us where a van can stop and how far it is to the door, and we allow the time.
• Gate or access codes. If your cluster or condo building needs a code, put it in the booking notes so the driver is not waiting at the entrance.
• Crossing the Toll Road. The Dulles Toll Road, the airport road and the Silver Line split Reston north and south, and only a few overpasses cross it: Reston Parkway, Wiehle Avenue, the Fairfax County Parkway and Centreville Road. We plan the route around them.
• Route 7. Leesburg Pike is now six lanes from Reston Avenue to Tysons, which helps on trips toward Tysons and Inova Fairfax. It still carries heavy traffic, and we build rush hour into the pickup time.

Dialysis rides from Reston and Herndon

We run standing dialysis schedules for Reston and Herndon riders, including to:

• U.S. Renal Care Reston, 12330 Pinecrest Rd, Suite 200, Reston
• Legacy Dialysis of Reston, 1897 Preston White Dr, Suite 105, Reston
• DaVita Reston Dialysis Center, 530 Huntmar Park Dr, Suite D, Herndon
• DaVita Chantilly Dialysis, 14225 Sullyfield Cir, Suite A, Chantilly
• DaVita Tyson’s Corner Dialysis, 8391 Old Courthouse Rd, Suite 160, Vienna
• DaVita CDC Sterling Dialysis, 46396 Benedict Dr, Suite 100, Sterling

Note that DaVita Reston is actually in Herndon, at Huntmar Park near the Fairfax County Parkway, so give us the street address. Tell us the center and the chair times once and the three-day schedule stays on our books. If a session runs long, call for a will-call ride home and a driver reaches the center within 45 minutes. The same drivers tend to see the same riders, which helps on the ride home after treatment. See dialysis transportation for details.

Booking, coverage and payment

Phone (703) 304-7889 any hour, or request a trip online. A same-day trip or a Reston Hospital discharge needs three hours’ notice; book the day before and the ride is guaranteed, with a call or text to confirm within two hours. Changes are free more than two hours before pickup; a later change or a no-show is $50.

Rates. Wheelchair and ambulatory round trips are $55 a leg with five miles included each way, then $3 a mile; stretcher round trips are $230 a leg. From South Lakes to Reston Hospital Center, about three miles each way, a wheelchair round trip is $110. A rider in a wheelchair who has to come down steps needs our stair chair team, $75 each way. The full card is on our rates page.

Virginia Medicaid. Reston and Herndon members with a covered appointment, a chair at Legacy Dialysis or a visit to Reston Hospital Center, pay nothing for the ride, though the trip starts with Medicaid rather than our dispatch. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Our Virginia Medicaid transportation guide explains who qualifies and how far ahead to call.

Medicare, private pay and facilities. Reston riders on Original Medicare will find it doesn’t cover wheelchair or stretcher vans. Some Medicare Advantage plans do include rides, and when that benefit runs through MTM Health or SafeRide Health, the plan can send the trip to us if you name H&M Transport (see does Medicare cover wheelchair transportation). Private-pay families need no doctor’s order, and Reston Hospital, the rehab centers and the senior communities can book on contracted rates through our facilities program.

Questions we get from Reston families

How much does a medical ride in Reston cost?

A wheelchair or ambulatory round trip is $55 per leg with five miles included each way, plus $3.00 per additional mile. A one-way trip or discharge is $90 plus $3.00 per mile. Stretcher round trips are $230 per leg with five miles included, plus $4.00 per additional mile.

Does Virginia Medicaid pay for a Reston ride?

Covered visits cost the member nothing, whether it’s dialysis at U.S. Renal Care Reston or a follow-up at Reston Hospital Center. The broker assigns the trip, so call Medicaid first. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Do you pick up discharges at Reston Hospital Center?

Yes, with three hours’ notice. For inpatient discharges we go to the West Wing entrance across from Garage A; tell us the unit and room.

Can you take me from Reston into DC or Maryland?

Yes. Trips into the District and Montgomery and Prince George’s counties run under WMATC authority 3449, with Virginia DMV Certificate #524 for the Reston end.

Do you pick up in Reston cluster communities?

Yes. Tell us where a van can stop, how far it is to the door and any gate or access code, and the driver comes to the door rather than waiting at the curb.

Are you accredited?

Yes. NEMTAC accredited H&M Transport ahead of any other NEMT provider in Virginia, after reviewing driver training, securement procedure and vehicle standards.

What we can’t take

H&M Transport runs non-emergency medical transportation, and nothing medical happens on board: we don’t take anyone to an emergency room or move patients between hospitals for a higher level of care. Scheduled transfers for stable patients, such as Reston Hospital rehab to home or a nursing facility, we run. If a rider becomes unwell, the driver stops safely and calls 911. If this is a medical emergency, call 911.

Reston vans start close by

Dispatch is in Gainesville, but the vans go home with drivers who live across the service area, so the van at a Reston door has usually started its day nearby.

That’s why a same-day request is often covered sooner than you’d expect, and why a standing order tends to keep the same driver, who already knows the cluster and the pathway.

Related pages

Wheelchair transportation in Reston · Stretcher transportation · Sterling · Tysons · Chantilly · Hospital discharge · Dialysis transportation