Inova Fair Oaks on Joseph Siewick Drive serves the western half of Fairfax County and is the closest full-service hospital for Chantilly, Centreville, Fair Lakes and much of western Fairfax.
H&M Transport runs ambulatory, wheelchair, stretcher and bariatric transport to and from Fair Oaks, seven days a week. Call (703) 304-7889.
Fair Oaks sits in a dense cluster of medical and senior facilities — the hospital, Fair Oaks Health & Rehabilitation, Brightview Fair Oaks and Sunrise at Fair Oaks are all within a few minutes of each other. A crew running one trip in that cluster often has another on the same loop, which in practice means shorter waits for same-day requests in this area than in most.
We have drivers staged on this side of the county, which usually puts a vehicle closer to Fair Oaks than most operators working it, and which usually shows up as a shorter response on a short-notice booking.
Route 50 and the Fairfax County Parkway are the corridors to plan around. A morning appointment means an earlier departure than the mileage suggests.
Two patterns cover nearly everything we do at a hospital.
Discharges. A patient has been cleared to leave and is going home, or on to a skilled nursing or rehabilitation facility. This is the larger half of our hospital work.
Scheduled arrivals. Bringing a patient in for an appointment, an infusion, imaging or an outpatient procedure — and collecting them afterwards.
What we don’t do is take anyone to the emergency room, or move a patient from here to another hospital for a higher level of care. Both of those are ambulance trips.
Facilities get a three-hour lead time, including stretcher. Our facility cancellation window is two hours, inside the booking commitment.
Fair Oaks discharges a lot of patients into the surrounding rehab and senior communities, and a lot more back to single-family and townhouse addresses in Chantilly, Centreville and South Riding. Those townhouse developments are where crews most often lose time — rear-loading garages, front doors on a common walk, and GPS that puts a driver on the wrong side of the block.
Give us the unit number and say which side to come to. It is worth fifteen seconds at booking.
Which vehicle you need depends on how the rider moves, not how far they’re going.
Ambulatory — the rider can walk to and from the vehicle with a steadying arm. The driver assists at both ends.
Wheelchair transportation — the rider stays in their chair. Ramps on our minivans, hydraulic lifts on our full-size vans, and four-point securement before the vehicle moves. You don’t need to own a chair; we can provide one.
Stretcher — the rider can’t sit upright safely for the journey. Two crew on every stretcher trip.
Bariatric — over 300 pounds, with equipment rated for it and additional crew. Fewer vehicles, so more notice helps.
If you’re not sure, call and describe the situation. Getting this right before dispatch matters more than anything else about the booking.
Dispatch answers around the clock at (703) 304-7889. A day’s notice is comfortable for an appointment; facilities scheduling a discharge get a three-hour lead time, including for stretcher.
Our rate card and estimator are published, so you can work out the price before you call. If the ride is covered by Medicaid, book through your plan’s transportation broker rather than through us — the number is on the back of the member’s ID card. Medicare generally does not cover non-emergency medical transportation.
H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.
That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.
If this is a medical emergency, call 911.
If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.
We have drivers staged on this side of the county, so short-notice bookings usually see a shorter response. Please give us at least three hours for same-day rides and discharges.
Yes. Fair Oaks Health & Rehabilitation, Brightview Fair Oaks and Sunrise at Fair Oaks are all within a few minutes of the hospital. Fair Oaks discharges many patients into communities like these.
Give us the unit number and say which side to come to. Rear-loading garages and front doors on a common walk are where crews most often lose time.
Route 50 and the Fairfax County Parkway are the corridors to plan around. A morning appointment means an earlier departure than the mileage suggests.
Book the return as a will-call. If you can, call dispatch a little before your appointment wraps up, and we’ll start a driver your way so you wait as little as possible. If you can’t call until you’re finished, that’s fine: we’ll route the closest available driver, and our standard is to pick you up within 45 minutes of your call. The earlier you call, the shorter your wait. If you’d rather have the driver wait on site, prescheduled wait time is $75 an hour for wheelchair trips and $100 an hour for stretcher trips.
Yes, with notice. Tell us about any isolation precautions when you book. The crew wears the protective equipment the precautions call for, and the vehicle is disinfected after the trip. An additional charge applies, and dispatch will quote it when you book.
Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Covered rides to medical appointments cost the member nothing.
Pairs with our Chantilly and Fairfax service area pages.
Call (703) 304-7889, any hour, or start on our reservations page.
Request a trip online, or call (703) 304-7889. We dispatch 24 hours a day, seven days a week, holidays included.
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