Non-Emergency Medical Transportation in Stafford, VA

Where we take Stafford riders

Stafford Hospital, part of Mary Washington Healthcare, is at 101 Hospital Center Boulevard, directly off I-95 at Exit 140 near Courthouse Road. It is a 174-bed community hospital and our most frequent Stafford stop. The hospital does not publish a patient drop-off door, so for a discharge we confirm the entrance with the unit before the van arrives.

South in Fredericksburg, Mary Washington Hospital at 1001 Sam Perry Boulevard is the region’s larger medical center, with a Level II trauma center and a primary stroke center. Stafford riders go there for specialist care, and DaVita Park Hill Dialysis is nearby on Hospital Drive.

North Stafford families often use Sentara Northern Virginia Medical Center on Opitz Boulevard in Woodbridge, off I-95 at Exit 156. Its main entrance is near the flag poles, the visitor entrance is reached by River Rock Way, and every visitor shows a government-issued photo ID at the door.

We also run a regular schedule for residents of Viva Senior Living at Stafford on Kings Crest Drive and Marian Manor of Stafford on Old Potomac Church Road, and to and from the Brimley Drive campuses off Route 17: Falls Run Nursing and Rehabilitation, Berea Health & Rehab Center, and Harmony at Falls Run, which many directories still list as The Crossings at Falls Run. Woodmont Center on Dairy Lane is another regular stop.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they are going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. Ambulatory riders travel in the same minivans and full-size vans as the rest of the fleet, and the driver assists at the door and again at the destination. If the rider can manage the steps with the driver’s help, stairs cost nothing extra.

Wheelchair is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured at four points before the vehicle moves. You do not need to own a wheelchair; we can bring one. See wheelchair transportation in Stafford for prices and details.

Stretcher is for a rider who cannot sit upright safely for the journey, often after surgery or on discharge to a rehab or skilled nursing facility. Two crew members run every stretcher trip, bed to bed. See stretcher transportation.

Bariatric is for riders over 300 lbs. We use specialized vehicles with wider ramps and roomier interiors, and add a second crew member when the transfer or the route out of the home calls for it. Give us as much notice as you can.

If you are not sure which applies, call and describe the situation. The right vehicle at the door matters more than almost anything else about the booking.

Pickup in Stafford, Aquia Harbour and Garrisonville

• Aquia Harbour is gated. Visitors and service vehicles use the Non-Decal/Visitor lane at the front gate and are checked by security. Add H&M Transport in the Gate Sentry app before pickup, or the gate can be reached at 540-659-5224.
• Garrisonville Road. Route 610 carries two dialysis centers and the Staffordboro commuter lot. Give us the exact address and suite so the driver goes to the right door.
• The 95 Express Lanes are reversible. The direction changes by time of day, so the lane that helps in the morning may not be open for the ride home. We plan each leg on its own.
• Brimley Drive campuses. Three senior and rehab buildings share the street. Tell us the building name and the entrance, and if a rider in a wheelchair has to manage steps at home, we send a stair chair team for $75 each way.

Dialysis and standing orders

We run standing dialysis schedules for Stafford riders, including to:

• DaVita Garrisonville Dialysis Center, 70 Doc Stone Rd, Stafford
• Fresenius Kidney Care Garrisonville, 479 Garrisonville Rd, Stafford
• Fresenius Kidney Care Falls Run, 127 Lichfield Blvd, Fredericksburg
• Fresenius Kidney Care Dumfries, 3671 Fettler Park Dr, Dumfries
• Fresenius Kidney Care Fredericksburg, 230 Executive Center Pkwy, Fredericksburg
• DaVita Park Hill Dialysis, 1151 Hospital Dr, Fredericksburg

Tell us the center and chair times once and the three-day schedule stays on our books without rebooking. The same drivers tend to see the same riders, which matters most on the ride home after treatment. See dialysis transportation for details.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889, or you can request a trip online. We need a minimum of three hours notice for same-day requests and discharges; booking 24 hours ahead guarantees availability. Cancel or change at least two hours before pickup to avoid a fee.

Rates. Wheelchair trips start at $55 per leg on a round trip and stretcher trips at $230 per leg, the same published rates everywhere we drive. The full card is on our rates page, and we quote every trip before you book.

Virginia Medicaid. If the rider is a Virginia Medicaid member and the trip is to a covered medical service, the ride should cost them nothing, and it is not booked directly with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Our Virginia Medicaid transportation guide explains who qualifies and how far ahead to call.

Medicare, private pay and facilities. Original Medicare does not cover wheelchair or stretcher vans; some Medicare Advantage plans include a transportation benefit, and if yours does, ask the plan for H&M Transport by name (see does Medicare cover wheelchair transportation). Families pay the published rates, with no doctor’s order needed. Hospitals, skilled nursing facilities and senior communities book on contracted rates through our facilities program.

Questions we get from Stafford families

How much does medical transportation in Stafford cost?

A wheelchair or ambulatory round trip is $55 per leg with five miles included each way, plus $3.00 per additional mile. One way or a discharge is $90 plus $3.00 per mile. Stretcher trips are $230 per leg round trip or $260 one way, with $4.00 per mile.

Do you pick up after a discharge from Stafford Hospital?

Yes, with three hours notice. We confirm the unit and the entrance, and the driver takes the rider home and inside.

Does Virginia Medicaid cover rides in Stafford?

If the trip is to a covered medical service, it should cost the member nothing. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Can you pick up inside Aquia Harbour?

Yes. Add H&M Transport in the Gate Sentry app before the ride, or call the gate at 540-659-5224, and the driver uses the visitor lane.

How far do you go from Stafford?

We run trips across Northern Virginia and the Fredericksburg area, into Washington, DC and Montgomery and Prince George’s counties in Maryland, and long-distance trips for care farther away. Tell us the destination and we quote it before you book.

How far ahead should I book?

Three hours is our minimum for same-day requests and discharges. Booking 24 hours ahead guarantees availability, and dialysis riders can set up a standing order.

What we can’t take

H&M Transport runs non-emergency medical transportation. There is no medical care or monitoring on board, we do not take anyone to an emergency room, and we do not move patients between hospitals for a higher level of care. We do run scheduled, stable transfers between facilities, such as hospital to rehab or to a nursing home. If this is a medical emergency, call 911.

Where our drivers start the day

Dispatch sits in Gainesville. The vehicles do not. Our drivers take their vans home, and they live across the whole service area, including the Maryland suburbs and the District. The van that pulls up at your door in Stafford has usually started its day nearby rather than driving across the region to reach you.

That is why a same-day request is often a shorter wait than a map would suggest, and why a standing order holds week after week: the same driver, starting from the same place, on a route they already know.

More from H&M Transport

Wheelchair transportation in Stafford · Stretcher transportation · Fredericksburg · Woodbridge · Long-distance transportation · Hospital discharge · Dialysis transportation