Sentara Northern Virginia Medical Center on Opitz Boulevard is the anchor hospital for Woodbridge, Dale City, Lake Ridge and the eastern half of Prince William County.
H&M Transport runs ambulatory, wheelchair, stretcher and bariatric transport there seven days a week. Call (703) 304-7889.
Most Sentara Northern Virginia trips start along the Route 1 corridor, in Dale City, Lake Ridge, Occoquan, Dumfries or Montclair. Sentara Lake Ridge picks up a share of the outpatient and imaging volume for riders on the western side of the Occoquan, and we run there too — tell us which when you book, because they are not the same address.
Pickups along the Route 1 corridor need a little more detail than most. Garden apartments with exterior staircases and no elevator mean the rider comes down stairs before they reach the vehicle — tell us the floor. High-rise and senior housing usually want a specific entrance and sometimes want the front desk notified before a vehicle arrives.
I-95 is the corridor to plan against for anything north of the Occoquan in the morning peak.
Two patterns cover nearly everything we do at a hospital.
Discharges. A patient has been cleared to leave and is going home, or on to a skilled nursing or rehabilitation facility. This is the larger half of our hospital work.
Scheduled arrivals. Bringing a patient in for an appointment, an infusion, imaging or an outpatient procedure — and collecting them afterwards.
What we don’t do is take anyone to the emergency room, or move a patient from here to another hospital for a higher level of care. Both of those are ambulance trips.
Facilities get a three-hour lead time, including stretcher.
Discharges here go to home addresses across eastern Prince William and to the rehab and skilled nursing facilities nearby — Envoy of Woodbridge, Woodbridge Nursing Center — plus the assisted living communities in Lake Ridge.
The stairs question matters more than usual on this corridor, because so much of the housing is walk-up. A patient who managed their own stairs two weeks ago may not manage them today, and steps mean a stair chair and two crew rather than one driver.
Which vehicle you need depends on how the rider moves, not how far they’re going.
Ambulatory — the rider can walk to and from the vehicle with a steadying arm. The driver assists at both ends.
Wheelchair transportation — the rider stays in their chair. Ramps on our minivans, hydraulic lifts on our full-size vans, and four-point securement before the vehicle moves. You don’t need to own a chair; we can provide one.
Stretcher — the rider can’t sit upright safely for the journey. Two crew on every stretcher trip.
Bariatric — over 300 pounds, with equipment rated for it and additional crew. Fewer vehicles, so more notice helps.
If you’re not sure, call and describe the situation. Getting this right before dispatch matters more than anything else about the booking.
Dispatch answers around the clock at (703) 304-7889. A day’s notice is comfortable for an appointment; facilities scheduling a discharge get a three-hour lead time, including for stretcher.
Our rate card and estimator are published, so you can work out the price before you call. If the ride is covered by Medicaid, book through your plan’s transportation broker rather than through us — the number is on the back of the member’s ID card. Medicare generally does not cover non-emergency medical transportation.
H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.
That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.
If this is a medical emergency, call 911.
If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.
Yes. Sentara Lake Ridge handles some outpatient and imaging visits for riders west of the Occoquan. Tell us which location when you book, because they are not the same address.
Much of the housing on the Route 1 corridor is walk-up. Steps mean a stair chair and two crew rather than one driver, so please tell us the floor.
Yes. Discharges go to nearby facilities such as Envoy of Woodbridge and Woodbridge Nursing Center, and to assisted living communities in Lake Ridge.
Yes. High-rise and senior housing usually want a specific entrance, and some want the front desk notified before a vehicle arrives. Tell us both when you book.
Book the return as a will-call. If you can, call dispatch a little before your appointment wraps up, and we’ll start a driver your way so you wait as little as possible. If you can’t call until you’re finished, that’s fine: we’ll route the closest available driver, and our standard is to pick you up within 45 minutes of your call. The earlier you call, the shorter your wait. If you’d rather have the driver wait on site, prescheduled wait time is $75 an hour for wheelchair trips and $100 an hour for stretcher trips.
Yes, with notice. Tell us about any isolation precautions when you book. The crew wears the protective equipment the precautions call for, and the vehicle is disinfected after the trip. An additional charge applies, and dispatch will quote it when you book.
Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Covered rides to medical appointments cost the member nothing.
Pairs with our Woodbridge service area page.
Call (703) 304-7889, any hour, or start on our reservations page.
Request a trip online, or call (703) 304-7889. We dispatch 24 hours a day, seven days a week, holidays included.
©2026 Parallax Transport LLC. All Rights Reserved. Website design by Purple Fish Creative
