Common questions
How quickly can you reach UVA Health Prince William?
Often quickly. Several of our drivers start the day within fifteen minutes of Sudley Road, though a same-day trip still needs three hours’ notice.
Do you take patients from UVA Health Prince William to nursing or rehab facilities?
Yes, regularly. Local destinations include Manassas Health and Rehab, Birmingham Green, Annaburg Manor, Lake Manassas Health and Rehabilitation, and Gainesville Health and Rehab.
Can you pick up from the outpatient or medical office buildings at UVA Health Prince William?
Yes. The campus has outpatient and medical office buildings alongside the main hospital. Tell us the building and department at booking.
Do you also run to UVA Health Haymarket?
Yes, we’re there daily. For riders on the western side of the county, Haymarket is often the shorter run.
What if a Prince William appointment runs long?
Book the ride home as a will-call. Call dispatch shortly before the visit ends and a driver heads your way; if you can only call once you’re done, a driver reaches you within 45 minutes. Prescheduled wait time is $75 an hour for wheelchair trips and $100 an hour for stretcher.
Can you carry a Prince William patient on isolation precautions?
Yes, with notice. Tell us about C. diff, MRSA, COVID or other precautions at booking; the crew wears the protective equipment required and the van is disinfected afterwards. There’s an added charge, which dispatch quotes up front.
Does Virginia Medicaid cover a ride to UVA Health Prince William?
Yes. A covered visit to Sudley Road, from an imaging appointment to a follow-up after discharge, costs the member nothing, but the trip is booked through Medicaid rather than our dispatch. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.