Wheelchair Transportation in Springfield, VA

How a wheelchair ride works around the Mixing Bowl

A Springfield pickup might be a split-level in West Springfield, a lobby at Greenspring or a townhouse court in Kingstowne. The driver comes to the door or the apartment rather than waiting at the curb, and a stair chair team handles any steps. The rider never leaves the wheelchair: it goes up the minivan’s ramp or onto a full-size van’s lift, is strapped down at four points, and a lap and shoulder belt is fastened before the van moves.

Power chairs, manual chairs and scooters are all secured, and if the rider’s own chair won’t do for the trip, we bring one at no cost. One family member or caregiver comes along free, and service animals are welcome.

At the HealthPlex on Walker Lane, Inova Alexandria or a dialysis center in Kingstowne, the driver walks the rider in to the front desk or the chair. Drivers are certified in CPR and first aid, trained to secure both manual and power chairs, and cleared through a criminal background check and drug screening. They keep their vans at home around the region rather than in Gainesville, where dispatch works, so a Springfield pickup usually comes from a van already nearby. H&M Transport was the first NEMT provider in Virginia accredited by NEMTAC, which checks driver training, securement and vehicle standards.

Where we take wheelchair riders in Springfield

The Inova HealthPlex on Walker Lane, near the Franconia-Springfield Metro station, is the medical campus closest to most Springfield riders, with the Inova Surgery Center – Franconia-Springfield in Suite 200, imaging, cardiology, orthopedics and physical therapy. Free valet is at the main entrance, and construction on the campus can slow parking, so we allow a few extra minutes. Inova plans a new 110-bed hospital connected to the HealthPlex, scheduled for late 2028.

For a procedure at the Inova Surgery Center – Franconia-Springfield, book the ride home before the day of surgery. Most local surgery and endoscopy centers accept an H&M driver as the release ride after sedation, but rules vary by center, so check when you schedule; a family member or caregiver can ride along at no charge. If the release time is uncertain, make the ride home a will-call: a driver arrives within 45 minutes of your call, and calling a little before the patient is ready shortens the wait.

For hospital care, Springfield riders go to Inova Alexandria Hospital on Seminary Road, a short run up I-395 with free parking in front and across Howard Street; to Inova Fairfax Hospital, where patients with limited mobility can be dropped at the main entrances and the Green Garage serves the main lobbies; and to Inova Mount Vernon Hospital on Parkers Lane.

We also run a regular schedule for residents of Greenspring on Spring Village Drive, a large gated senior community whose buildings are linked by glass-enclosed walkways, and Sunrise of Springfield on Franconia Road.

Dialysis rides in Springfield

Springfield riders are treated at centers on every side of the Mixing Bowl, and we run standing schedules to them:

• DaVita Franconia Dialysis Center, 5695 King Centre Dr, Kingstowne
• DaVita Annandale Dialysis, 7060 Columbia Pike
• DaVita Alexandria Dialysis, 5150 Duke St
• Fresenius Kidney Care Fort Belvoir, 8796 Sacramento Dr, for riders on the Route 1 and Lorton side

Chair times go on a standing order once, and the same drivers tend to get the same riders. If a session at DaVita Franconia or DaVita Annandale runs over, the ride home turns into a will-call: a driver is at the center within 45 minutes of the call, and ringing before treatment ends cuts the wait.

Wheelchair transportation prices in Springfield

Springfield rides are priced like every other trip on our 2026 private-pay card: a pick-up charge plus mileage.

Greenspring to the HealthPlex on Walker Lane is inside the five miles that come with each leg, so a round trip there is $110 in all. Inova Alexandria Hospital, about six miles up I-395, is $58 a leg ($55 plus one extra mile at $3.00), or $116 for the round trip. Discharges are priced one way with every mile counted: six miles home from Inova Alexandria is $90 plus $18, or $108.

What can be added, and what it costs: a stair chair team for a split-level or a walk-up, $75 each way; a pickup before 7am or after 6pm, $30; a driver held through the appointment, $75 per hour; a stop on the way, $20; oxygen at $35 per 2-liter tank unless the rider brings a portable. Pay by cash or card (cards carry a 3% fee); personal checks aren’t taken, and we’ll send an itemized receipt if you need one. The full card is on our rates page.

Wheelchair van or MetroAccess, FASTRAN and TOPS?

Fairfax County residents have several public options, and for some trips they are the right choice. MetroAccess, Metro’s ADA paratransit service, serves Fairfax County for trips near Metro and bus routes. It requires an application and an in-person assessment, trips are booked a day or more ahead with no same-day service, rides are shared, and the pickup comes within a 30-minute window. Its Abilities-Ride option can move some booked MetroAccess trips to partner vehicles for a flat fare, but it is still curb-to-curb and not same-day.

Fairfax County’s FASTRAN carries residents certified through participating county programs, and its Critical Medical Care Program takes riders to dialysis, chemotherapy, radiation and physical therapy for an income-based fare, on a space-available basis. The county’s TOPS program, which replaced Seniors on the Go in 2021, subsidizes taxi and rideshare fares on a debit card for eligible older adults and people with disabilities; its waitlist closed in August 2025, so check current status with the county.

Use the van when a program’s rules don’t fit the day: a same-day ride or a discharge from Inova Alexandria, a rider who needs help from inside the house to the desk, an appointment with a fixed start, a trip over the river to DC or Maryland, or a rider who hasn’t been certified for anything.

Pickup tips for Springfield homes

• Split-levels and ramblers in West Springfield and Burke often have steps at both the front and the side. Tell us which entrance is level, or how many steps there are, and we bring a stair chair team if needed.
• Townhouse communities in Kingstowne and Franconia usually have shared lots. Give us the nearest spot where a van can stop.
• Senior communities. At Greenspring, tell us the building; the walkways between buildings mean the rider may be waiting in a different lobby from the one on the address.
• The Mixing Bowl. Traffic on I-95 and I-395 is predictable. We build it into the pickup time rather than hoping for a light day.

Paying for a Springfield wheelchair ride

Virginia Medicaid. A Springfield rider on Virginia Medicaid shouldn’t be charged for a ride to a covered medical service, and the trip is arranged through the plan instead of with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Leave several business days before a routine appointment; our Virginia Medicaid transportation guide has the details.

Medicare. Original Medicare won’t cover a wheelchair van. Some Medicare Advantage plans include a few rides a year; if the plan’s rides run through MTM Health or SafeRide Health, book those through the plan and name H&M Transport.

Private pay and facilities. Families pay the fare they’re quoted from the published card. Senior communities, rehab centers and hospital discharge planners around Springfield can open a facility account and book on contracted rates; see our facilities page.

How far ahead to book, and what to tell us

Three hours is the minimum for a same-day ride or a discharge, and booking the day before guarantees the van. For same-day trips call dispatch at (703) 304-7889; every booking gets a confirming call or text within two hours.

In the notes, tell us which entrance is level or how many steps there are, the Greenspring building or the townhouse lot, the appointment and its likely length, and anything about the rider’s chair. Riders over 300 lbs book bariatric service.

Need to change plans? Cancel or reschedule more than two hours before pickup and there’s no charge; a later cancellation or a no-show is $50. Reach us by phone, at Reservations@hmtransport.com or through the app.

Wheelchair transportation in Springfield: common questions

How much is a wheelchair round trip from Springfield to Inova Alexandria Hospital?

About $116: the hospital is roughly six miles up I-395, so each leg is $55 plus one mile at $3.00. A one-way trip or discharge is $90 plus $3.00 a mile.

Do you take riders to the Inova HealthPlex on Walker Lane?

Yes, for surgery, imaging, cardiology, orthopedics and physical therapy appointments. We do not take anyone to its emergency department; for an emergency, call 911.

Is Seniors on the Go still available?

Fairfax County replaced Seniors on the Go with the TOPS program in 2021, and the TOPS waitlist closed in August 2025. Our service needs no enrollment.

Can you take Springfield riders into DC or Maryland?

Yes. WMATC authority 3449 covers trips into DC and Montgomery and Prince George’s counties, and Virginia DMV Certificate #524 covers Virginia.

Can a Greenspring resident ride in their own power chair?

Yes. We secure power chairs, manual chairs and scooters at four points, and bring a chair if one is needed. Tell us which building the rider will be waiting in.

Can rides to DaVita Franconia be set up three days a week?

Yes. One standing order covers the schedule at DaVita Franconia, DaVita Annandale or any other center, and if a session runs late, the ride home becomes a will-call with a driver there within 45 minutes of your call; calling a little before the session ends shortens the wait.

Is a Springfield wheelchair ride covered by Virginia Medicaid?

It should be when the trip is to a covered medical service, such as a chair at DaVita Franconia or an appointment at the HealthPlex on Walker Lane, and the plan sets up the ride rather than us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Can you take a patient home from the Inova Surgery Center after sedation?

Yes. Most local surgery and endoscopy centers accept an H&M driver as the release ride, though rules vary by center. Book the ride home before the procedure day; when the center releases the patient, the driver takes them home and inside. If the release time isn’t fixed, a will-call brings a driver within 45 minutes of your call, and calling a little early shortens the wait.

When to call someone else

A wheelchair van is a ride, not medical care. Nothing is monitored on board, we never drive to an emergency room (the HealthPlex’s emergency department included), and a move to another hospital for a higher level of care belongs to an ambulance. For an emergency, call 911. If a rider becomes unwell, the driver stops safely and calls 911. If the rider can’t stay upright for the length of the trip, book stretcher transportation instead.

More from H&M Transport near Springfield

All medical transportation in Springfield · Wheelchair transportation across Northern Virginia · wheelchair transportation in Alexandria · wheelchair transportation in Fairfax · wheelchair transportation in Woodbridge · Rides to Inova Alexandria Hospital · Dialysis transportation