Inova Alexandria on Seminary Road is the anchor hospital for Alexandria and much of southern Fairfax County. We run appointment trips there all week and discharges on a regular basis.
H&M Transport, the first NEMT provider in Virginia to earn NEMTAC accreditation, handles ambulatory, wheelchair, stretcher and bariatric transport to and from Inova Alexandria, around the clock. Call (703) 304-7889.
The Seminary Road approach is manageable through the day and slow in the morning peak, particularly coming from the west or from across the river. We build that into the schedule.
Our Inova Alexandria riders come from Alexandria itself, Springfield, Kingstowne, Franconia and the Route 1 corridor south toward Mount Vernon. Old Town pickups need a little more planning, with narrow streets, permit parking and stoops rather than driveways, and we’ve written that up on our Alexandria service area page.
Tell us the department or building when you book. Outpatient, imaging and the medical office buildings are not the same door as the main entrance.
Seminary Road trips fall into two groups.
Discharges. A patient released from Inova Alexandria goes home or to one of the skilled nursing and rehab facilities nearby.
Scheduled arrivals. An appointment, imaging, an infusion or an outpatient procedure, with the ride back once the visit is done.
Emergency room trips and transfers to another hospital for a higher level of care go by ambulance, not with us.
Facilities get a three-hour lead time, stretcher trips included. Call dispatch three hours before you need the vehicle, or book a day ahead and the ride is guaranteed.
A large share of Inova Alexandria’s discharges go to the skilled nursing and rehabilitation facilities nearby, among them the ProMedica and Woodbine facilities, Mount Vernon Healthcare Center and Envoy of Alexandria, and to the assisted living communities around Seminary Road and Old Town. We run those transfers regularly and our crews know the receiving ends.
What we need at booking: level of service, destination type, stairs at the destination, oxygen or equipment, and a realistic time. If the discharge slips, call and we adjust rather than sending the vehicle away.
Decide by the rider’s mobility on the day, not by the distance to Seminary Road.
Ambulatory — a rider who walks with help; the driver assists down an Old Town stoop and in through the right entrance.
Wheelchair transportation — the rider stays in the chair, up a ramp or lift and held at four points for the trip; no chair at home, and we bring one.
Stretcher — for a patient who can’t sit up safely, often a discharge to Envoy of Alexandria or Woodbine; two crew members on every trip.
Bariatric — over 300 pounds, with rated equipment and added crew. There are fewer of these vans, so call early.
Not sure which fits? Describe the rider and the front steps, and dispatch will choose the vehicle with you before it’s sent.
Reach dispatch at (703) 304-7889 day or night. A same-day trip or discharge needs three hours’ notice, booking the day before guarantees it, and a call or text confirms the trip within two hours. Changes are free more than two hours before pickup; a later change or a no-show is $50.
Cost and coverage. A wheelchair or ambulatory round trip is $55 a leg with five miles included each way, then $3 a mile; one way is $90 plus $3 a mile; stretcher round trips are $230 a leg. The rate card and estimator are published, so you can price the trip first. Original Medicare doesn’t pay for these vans, but a Medicare Advantage plan whose ride benefit runs through MTM Health or SafeRide Health can send the trip to us. For a Medicaid-covered visit, start with the plan. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.
We carry riders to scheduled care at Seminary Road and home again; nothing medical happens in the van.
So we don’t monitor riders on board, take anyone to the emergency room, or move patients between hospitals for a higher level of care. If a rider becomes unwell, the driver stops safely and calls 911.
If this is a medical emergency, call 911.
Unsure which you need? Call and describe what’s happening; if it’s an ambulance trip, we’ll say so.
Yes, regularly. Many discharges go to nearby facilities such as ProMedica, Woodbine, Mount Vernon Healthcare Center and Envoy of Alexandria, and our crews know the receiving ends.
Tell us the department or building when you book. Outpatient, imaging and the medical office buildings are not the same door as the main entrance.
Call dispatch and we adjust the pickup rather than sending the vehicle away. Please give us a realistic time when you book.
Yes. Old Town takes a little more planning because of narrow streets, permit parking and stoops rather than driveways. The Seminary Road approach is also slow in the morning peak, and we build that in.
Book the return as a will-call. If you can, call dispatch shortly before the visit ends so a driver heads to Seminary Road; call when you’re done and a driver reaches you within 45 minutes. Prescheduled wait time on site is $75 an hour for wheelchair trips and $100 an hour for stretcher.
Yes, with notice. Tell us at booking about C. diff, MRSA, COVID or other precautions; the crew wears the protective equipment those call for, the van is disinfected afterwards, and dispatch quotes the added charge.
For covered care, yes, whether it’s a Seminary Road appointment or a discharge home, and the member owes nothing; Medicaid books the ride. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.
Appointments, discharges and transfers. Pairs with our Alexandria service area page. For a wheelchair ride to Inova Alexandria from nearby, see wheelchair transportation in Springfield and Alexandria.
Phone (703) 304-7889 at any hour, or start on our reservations page and we’ll call you back to confirm.
Request a trip online, or call (703) 304-7889 any hour, holidays included. Give us the address, the department and the time, and we’ll quote it before you book.
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