Wheelchair Transportation in Falls Church, VA

How a wheelchair ride works in Falls Church

Falls Church pickups range from a house with a few steps at the door to a nursing floor at Goodwin House. Either way, the driver comes to the door or the room, not just the curb. The rider stays in their chair: it rolls up the ramp on a minivan or onto the hydraulic lift of a full-size van and is locked down at four points, with a lap and shoulder belt on before the van leaves.

Bring a manual chair, a power chair or a scooter and we secure it; if the rider needs a chair for the trip, we supply one at no extra cost. A family member or caregiver can come along at no charge, and so can a service animal.

At the other end, whether that’s VHC Health, the Inova Fairfax campus or a dialysis center on Route 50, the driver brings the rider in to check-in. Drivers hold CPR and first-aid certification, are trained to secure manual and power chairs, and pass a criminal background check and drug screening. Dispatch is in Gainesville, but the vans aren’t: drivers are staged locally, so the van coming to a Falls Church address has usually started its day nearby. H&M Transport was Virginia’s first NEMTAC-accredited NEMT provider; the accreditation audits driver training, securement and vehicle standards.

Where we take wheelchair riders in Falls Church

VHC Health on N. George Mason Drive in Arlington is a short run east. Drivers reach it from I-66 at Exit 71, then Glebe Road, Washington Boulevard and George Mason Drive. The campus map marks pick-up and drop-off areas, the Outpatient Pavilion at 1851 N. George Mason Drive uses the Purple Garage in Zone E, and the first 30 minutes of parking are free.

Head west instead and you reach the Inova Fairfax Hospital campus at 3300 Gallows Road, which uses a Falls Church mailing address even though it sits in Merrifield, in Fairfax County. Name the building when you book: the Blue Garage, off Gallows Road, is the one for the Surgery Center, while the towers, Women’s, Children’s and Schar Heart and Vascular are served by the Green and Gray garages on the Woodburn Road side, and riders with limited mobility can be dropped at the main entrances. From Baileys Crossroads, the nearest Inova hospital is Inova Alexandria on Seminary Road, and in the City itself, Kaiser Permanente Falls Church Medical Center on N. Washington Street is an outpatient center for Kaiser members.

We pick up regularly at Goodwin House Bailey’s Crossroads, The Kensington Falls Church and Chesterbrook Residences, and handle discharges and follow-up visits for Vierra Falls Church and The Boulevard Post Acute.

Dialysis rides in Falls Church

We drive Falls Church, Seven Corners and Baileys Crossroads riders to dialysis centers including:

• Somatus Dialysis Center – Falls Church, 500 N. Washington St
• U.S. Renal Care Falls Church, 6541 Arlington Blvd
• DaVita Annandale Dialysis, 7060 Columbia Pike, Annandale
• Fresenius Kidney Care Fairfax, 8316 Arlington Blvd, Ste 108, Fairfax
• DaVita Fairfax Dialysis Center, 8501 Arlington Blvd, Fairfax

Somatus is open Monday, Wednesday and Friday, so a standing order there runs on those three days. Wherever the chair is, set the times up once and we keep them on the schedule. Running late is fine: the ride home turns into a will-call, with a driver at the door within 45 minutes of the call, and less if you phone a little before you’re finished.

Wheelchair transportation prices in Falls Church

Falls Church trips, City or county, are priced from the same 2026 private-pay card: a pick-up fee plus mileage.

The Kensington on West Broad Street is about four miles from VHC Health in Arlington, inside the five miles included on each leg, so that round trip is $55 per leg, or $110 in all. Farther out, a ten-mile round trip works out to $70 a leg ($55 plus five miles at $3.00), $140 in all, and the same ten miles one way is $120 ($90 plus $30).

Extras, quoted before you book: a stair chair team for steps at the door, $75 each way; pickups before 7am or after 6pm, $30; prescheduled waiting, $75 an hour; an added stop, $20; oxygen, $35 per 2-liter tank, or the rider’s own portable unit. Cards carry a 3% fee, cash is fine, personal checks aren’t accepted, and an itemized receipt is yours on request. Every rate is on our rates page.

Wheelchair van or Fare Wheels, TOPS and MetroAccess?

Which public programs apply depends on whether the rider lives in the City or the county. City residents who are 62 or older or permanently disabled, with income of $37,000 or less, can use Fare Wheels: $40 a month in taxi coupons for a $10 co-pay. TOPS took over from Seniors On-The-Go! in 2021 and is open to county and City residents who qualify by age and income, disability benefits or MetroAccess registration: $20 buys a debit card loaded with $100 for taxis, Uber, Lyft and Metro. Fastran rides go to county and City residents after a referral and certification from a participating program, a senior center for example. MetroAccess, WMATA’s shared-ride paratransit, takes a written application and an in-person interview and covers trips near bus and rail routes. Adults 50 and older can also call the Shepherd’s Center of McLean-Arlington-Falls Church, whose volunteers drive riders in their own cars at no charge.

Those programs suit trips that can be planned around their rules. Book a private wheelchair van when the ride is today or is a hospital discharge, when the rider can’t leave their chair for a car seat, when they need a hand from inside the house to the check-in desk, when the appointment time is fixed, when the trip crosses into DC, Montgomery or Prince George’s County, or when the rider hasn’t been certified for any program.

Pickup tips for Falls Church homes and communities

• City or county address. Give us the full street address and ZIP. A Falls Church address can be in the City or in Fairfax County, and the driver needs the right one.
• Goodwin House Bailey’s Crossroads. Several levels of care share one campus. Tell us the entrance and floor, especially for a nursing-unit discharge.
• Seven Corners and Route 50. Service roads and limited U-turns make the approach direction matter, so we plan the route before pickup.
• Steps at the door. Count them for us when you book; a rider in a wheelchair needs the stair chair team for even two or three.

Who pays for a wheelchair ride in Falls Church

Virginia Medicaid. For a Falls Church rider on Virginia Medicaid, a ride to a covered medical service should cost nothing, and it’s set up through the plan rather than booked with us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride. Allow several business days for routine visits.

Medicare. Original Medicare won’t pay for a wheelchair van. A Medicare Advantage plan may include a small number of rides each year; if yours runs them through MTM Health or SafeRide Health, book through the plan and ask for us by name.

Private pay and facilities. A family paying privately is charged the published rate it was quoted. Senior living, rehab and nursing teams in and around the City can book on contracted rates through a facility account; see our facilities page.

Booking notice, notes and cancellations

For a same-day ride or a discharge, give us at least three hours; booking a day ahead guarantees availability. Call dispatch at (703) 304-7889 for anything same-day. We confirm each booking by call or text within two hours.

Use the booking notes for the City or county address and ZIP, the building, entrance and floor, the appointment and its expected length, and any steps at home. Riders over 300 lbs need bariatric service.

Plans change. Cancel or move a ride more than two hours before pickup and it costs nothing; inside that window, or for a no-show, the fee is $50. Reach us by phone, at Reservations@hmtransport.com or in the app.

Wheelchair transportation in Falls Church: common questions

What does a wheelchair ride from Falls Church to VHC Health cost?

$110 for the round trip when VHC Health is within five miles each way, as it is from The Kensington on West Broad Street, about four miles away. One way, such as a discharge home, is $90 plus $3.00 a mile.

Does Virginia Medicaid cover a wheelchair ride in Falls Church?

Yes, for a covered medical trip, and the plan arranges it rather than us. Call the transportation number on your Medicaid ID card; the brokers we work with are MTM Health and SafeRide Health. Request H&M Transport specifically when you book your ride.

Can you take wheelchair riders to VHC Health?

Yes. The campus has marked pick-up and drop-off areas, and the Outpatient Pavilion uses the Purple Garage in Zone E. Tell us the department so the driver goes to the right entrance.

Can you take a Falls Church rider into DC or Maryland?

Yes. Our WMATC authority (3449) lets us carry riders into the District and into Montgomery and Prince George’s counties; inside Virginia we run under DMV Certificate #524. The rate card is the same on both sides of the river.

Can a rider leaving Goodwin House stay in their own chair?

Yes. We secure the rider’s own manual or power chair, or a scooter, at four points. If they’re coming off the nursing unit without a suitable chair, tell us and we’ll bring one.

Can you set up three-times-a-week rides to Somatus?

Yes. A standing order keeps the chair times on our books without rebooking. At Somatus in the City, those days are Monday, Wednesday and Friday.

Can you pick up at Kaiser Falls Church after an appointment?

Yes. For a visit at the Kaiser center on N. Washington Street, call for the ride home as the appointment wraps up: a will-call driver arrives within 45 minutes, and the earlier you call, the shorter the wait.

When a wheelchair van isn’t the right ride

We drive riders to care; we don’t give care. There’s no medical monitoring on board, no trips to an emergency room, and no hospital-to-hospital transfers for a higher level of care, Inova Fairfax included; those belong to an ambulance. For an emergency, dial 911. If a rider becomes unwell, the driver stops safely and calls 911. A rider who can’t stay seated upright for the whole ride should travel by stretcher instead.

More from H&M Transport near Falls Church

Falls Church: all medical transportation · Wheelchair transportation across the DC region · Wheelchair transportation in Tysons · Wheelchair transportation in Arlington · Wheelchair transportation in Alexandria · Dialysis transportation