Wheelchair Transportation in Silver Spring, MD

What our wheelchair service includes in Silver Spring

Every trip is door-through-door. The driver comes to the door of the home, the apartment or the facility room, helps the rider out, and at the other end takes them inside to the check-in desk or the dialysis chair rather than leaving them at the curb.

• The rider stays in the chair. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, is strapped to the floor at four points, and the rider wears a lap and shoulder belt. Nobody is lifted into a car seat.
• Your chair or ours. We secure manual wheelchairs, power wheelchairs and scooters. If the rider does not own a suitable chair, we bring one at no extra cost.
• Trained, screened drivers. Drivers are trained in passenger assistance and wheelchair securement, and every employee passes a criminal background check and drug screening.
• A companion seat. A family member or caregiver can usually ride along; tell us when you book.
• Accredited. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, which audits driver training, securement procedure and vehicle standards.

Where we take wheelchair riders in Silver Spring

Holy Cross Hospital on Forest Glen Road is the main hospital for central Silver Spring and a frequent stop for our riders. Parking there is paid, so a door-to-door drop-off saves families both the fee and the walk. Adventist HealthCare White Oak Medical Center on Healing Way serves the eastern side; it opened in 2019, replacing Washington Adventist Hospital in Takoma Park, and some families still give us the old address, so we confirm.

Further out, we drive riders to Adventist HealthCare Shady Grove Medical Center in Rockville, which has a patient drop-off circle at the main entrance and a separate one in front of the Horizon Tower, and across the line to hospitals and specialists in Washington DC.

We also run a steady schedule for residents of Riderwood on Gracefield Road, a large senior community with its own on-site medical center and front desk.

Dialysis rides in Silver Spring

We run standing dialysis schedules for Silver Spring riders, including to:

• DaVita Silver Spring Dialysis, 8040 Georgia Ave
• DaVita Briggs Chaney Dialysis, 13875 Outlet Dr

Tell us the center and chair times once and the three-day schedule stays on our books without rebooking. The same drivers tend to see the same riders, which matters most on the ride home after treatment.

Wheelchair transportation prices in Silver Spring

Every trip is a pick-up fee plus mileage, and the rates are the same everywhere we drive. These are our 2026 private-pay rates.

A ten-mile round trip is $55 plus five extra miles at $3.00 on each leg, so $70 each way and $140 in total. The same ten miles one way, such as a discharge home, is $90 plus $30, so $120. The rates are the same on both sides of the state line, so a trip from Silver Spring into DC or Northern Virginia is quoted on the same card.

Add-ons, named up front. Stair chair team, $75 each way, when the rider cannot manage steps. After hours (before 7am or after 6pm), $30. Prescheduled wait time, $75 per hour. Additional stop, $20. Oxygen, $35 per 2L tank. Credit card processing, 3%. We quote the trip before you book, and the full rate card is on our rates page.

Wheelchair van or MetroAccess and Call-n-Ride?

Montgomery County residents have strong public options. MetroAccess serves Silver Spring for trips near Metro and bus routes; it requires an application and an in-person interview, trips are booked in advance with no same-day service, rides are shared, and the pickup comes within a 30-minute window. MetroAccess customers may also have trips moved to Abilities-Ride for a flat fare, curb-to-curb.

The county’s Call-n-Ride program subsidizes taxi rides for lower-income older adults and adults with disabilities, with trips generally beginning and ending in Montgomery County. And since June 2025, Ride On buses are free for everyone, and every bus is wheelchair accessible, though it is fixed-route service rather than door-to-door.

A private wheelchair van covers what those services are not built for: a same-day ride or hospital discharge, help from inside the home to the check-in desk, an exact appointment time, a trip into DC or Virginia, or a rider who has not been certified.

Pickup tips for Silver Spring homes and buildings

• Downtown high-rises near the Silver Spring Metro usually have a garage or loading entrance that suits a van better than the front door on a busy street. Give us the entrance and unit number.
• Older houses in Woodside, Four Corners and Takoma Park often have steps up from the sidewalk. Tell us the count; a stair chair team is routine when we know ahead.
• Riderwood and other senior campuses have several buildings and a front desk. Tell us the building and the pickup point.
• The Beltway and Colesville Road are slow at rush hour. We build that into the pickup time.

Who pays for a wheelchair ride in Silver Spring

Maryland and DC Medicaid. H&M Transport is not a Medicaid provider in Maryland, so we cannot take Medicaid-covered rides in Montgomery or Prince George’s counties. In Montgomery County, Medicaid transportation is arranged through the county Department of Transportation’s Medical Assistance Transportation Program; start there or with the number on the member’s ID card. In Washington DC, the only Medicaid plan we serve is UnitedHealthcare Community Plan of the District of Columbia, through SafeRide Health. In Montgomery, Prince George’s and DC alike, if your health plan’s ride benefit is administered by SafeRide Health, book through the plan and request H&M Transport by name.

Medicare. Original Medicare does not cover a wheelchair van. Some Medicare Advantage plans include a limited transportation benefit, usually a set number of trips a year; if yours does, book through the plan and ask for H&M Transport by name.

Private pay and facilities. Families booking directly pay the published rates above, and the quote is what you pay. Hospitals, skilled nursing facilities and senior communities book on contracted rates; see our facilities page.

Booking, notice and cancellations

• Same-day requests: call (703) 304-7889 and speak with dispatch.
• Notice: we need a minimum of three hours notice for same-day requests and discharges. Booking 24 hours ahead guarantees availability.
• Trip details: use the notes field for the entrance, the building or unit number, the appointment type, how long it should run, and the number of steps at the home.
• Stairs: when a rider in a wheelchair has to go up or down steps, we send a stair chair team, which adds $75 each way.
• Weight: for riders over 300 lbs, select bariatric service.
• Changes and cancellations: cancel or change at least two hours before pickup to avoid a fee, by phone, by email at Reservations@hmtransport.com, or in our mobile app.

Wheelchair transportation in Silver Spring: common questions

How much does wheelchair transportation cost in Silver Spring?

A round trip is $55 per leg with five miles included each way, plus $3.00 per additional mile. A one-way trip is $90 plus $3.00 per mile. The same rates apply in Maryland, DC and Virginia.

Do you pick up at Holy Cross Hospital and White Oak Medical Center?

Yes, for appointments and discharges, with three hours notice for a discharge. Tell us the unit and the entrance.

Can you take a Silver Spring rider into DC or Virginia?

Yes. We hold WMATC authority 3449, which covers trips between Montgomery and Prince George’s counties, DC and Northern Virginia.

Does Maryland Medicaid pay for wheelchair rides?

No. H&M Transport is not a Medicaid provider in Maryland. In Montgomery County, Medicaid rides are arranged through the county Department of Transportation’s Medical Assistance Transportation Program. In DC, the only Medicaid plan we serve is UnitedHealthcare Community Plan of the District of Columbia, through SafeRide Health. If your health plan’s ride benefit is administered by SafeRide Health, in Maryland or DC, you can request H&M Transport by name.

How is this different from MetroAccess?

MetroAccess requires certification and advance booking and runs shared rides in a 30-minute window. We need no certification, take same-day rides with three hours notice, and help the rider from inside the home to the appointment.

Can the rider stay in their own wheelchair?

Yes. We secure manual and power wheelchairs and scooters with a four-point strap system. If the rider does not have a suitable chair, we bring one.

Can we set up rides to dialysis three times a week?

Yes. A standing order keeps the schedule on our books without rebooking each week.

What a wheelchair van is not

This is non-emergency transportation. There is no medical care or monitoring on board, we do not take anyone to an emergency room, and we do not move patients between hospitals for a higher level of care. Those are ambulance trips. If this is a medical emergency, call 911. If the rider cannot sit upright for the length of the trip, book stretcher transportation instead.

More from H&M Transport near Silver Spring

All medical transportation in Silver Spring · Wheelchair transportation across the DC region · Rides to Holy Cross Hospital · Rides to White Oak Medical Center · Dialysis transportation · Hospital discharge