Adventist HealthCare White Oak Medical Center on Health Center Drive is the newer of Silver Spring’s two hospitals, and its discharge volume has grown steadily since it opened.
H&M Transport, Virginia’s first NEMTAC-accredited NEMT provider, runs ambulatory, wheelchair, stretcher and bariatric trips to and from White Oak, including trips into Virginia or the District. Call (703) 304-7889.
White Oak draws from eastern Montgomery County — White Oak itself, Colesville, Burtonsville, Hillandale and the eastern side of Silver Spring — and from the Prince George’s side of the line.
We hold Virginia DMV Certificate #524 for trips in Virginia and WMATC authority 3449, which covers the District, Montgomery and Prince George’s counties. That lets a Maryland pickup with a Virginia or DC destination run on one booking rather than being handed off at the line; for a patient referred to a Virginia specialist or coming the other way, it’s one vehicle instead of two.
The campus approach is straightforward, but tell us the building and department anyway: outpatient and the medical office buildings are not the main entrance.
Health Center Drive trips split two ways.
Discharges. A patient leaving White Oak goes home to eastern Montgomery or Prince George’s, or to a skilled nursing or rehab bed.
Scheduled arrivals. Riders brought in for an appointment, an infusion, imaging or an outpatient procedure, with the ride home afterwards.
White Oak patients headed to an emergency room, or moving to another hospital for a higher level of care, go by ambulance rather than with us.
Facilities booking a discharge give us three hours, stretcher included; a booking made the day before is guaranteed.
What the floor should tell us: whether the patient can sit upright safely for the journey — this decides the vehicle — whether they’re going home or to a facility, whether there are stairs at the destination, whether oxygen or equipment travels with them, and a realistic discharge time rather than an optimistic one.
Ask about the stairs every time: eastern Montgomery County has a lot of split-level and raised-ranch housing where the front door is up half a flight.
Go by how the rider moves that day, and by the half flight at the front door.
Ambulatory — a rider who walks with a steadying arm; the driver helps them down the front steps and in at White Oak.
Wheelchair transportation — the rider stays seated on a ramp or lift and is secured at four points before the van moves; we can provide a chair.
Stretcher — for a patient who must ride flat, often a White Oak discharge to a rehab bed; two crew members on every trip.
Bariatric — over 300 pounds, with rated equipment and added crew; these vans are fewer, so book early.
Not sure which applies? Describe the rider and the house to dispatch, and we’ll pick the vehicle together before it’s sent.
Dispatch answers (703) 304-7889 day and night. Three hours is our same-day minimum for trips and discharges, a booking the day before is guaranteed, and we confirm by call or text within two hours. There’s no fee for changes more than two hours before pickup; a later change or a no-show is $50.
Prices and coverage. Seated and wheelchair round trips are $55 a leg, five miles each way included, then $3 a mile, and a stretcher round trip is $230 a leg; trips into Virginia or the District use the same card. You can price any trip on our rate card and estimator. H&M Transport is not a Medicaid provider in Maryland. In Montgomery County, Medicaid rides are arranged through the county Department of Transportation’s Medical Assistance Transportation Program; start there or with the number on the member’s ID card. Outside Medicaid, a health plan whose ride benefit SafeRide Health administers can book us: go through the plan and request H&M Transport by name. Original Medicare doesn’t pay for wheelchair or stretcher vans.
We drive eastern Montgomery riders to scheduled care and home again; the van is transport, never treatment.
A rider who needs monitoring, an emergency room or a transfer to another hospital for a higher level of care needs an ambulance, not our van. If a rider becomes unwell, the driver stops safely and calls 911.
If this is a medical emergency, call 911.
If you’re not sure which you need, call and tell us the situation; when it’s an ambulance trip, we’ll say so.
Tell us the building and department when you book. The campus approach is straightforward, but outpatient and the medical office buildings are not the main entrance.
Yes. WMATC authority 3449 covers the District, Montgomery and Prince George’s counties, and our Virginia DMV Certificate #524 covers Virginia, so a Maryland pickup with a Virginia or DC destination runs on one booking, in one vehicle.
Because the steps are easy to miss. Eastern Montgomery County has many split-level and raised-ranch homes where the front door is up half a flight.
Yes. Discharges home or to a skilled nursing or rehabilitation facility are the larger half of our hospital work. Facilities can book with three hours’ notice, including stretcher.
Book the ride home as a will-call. Ring dispatch shortly before the visit wraps up and a driver starts toward Health Center Drive; if you call once you’re finished, a driver is there within 45 minutes. A driver can also wait on site at $75 an hour for wheelchair trips or $100 an hour for stretcher.
We do, with notice: tell us about C. diff, MRSA, COVID or other precautions when booking. The crew wears the protective gear required, the vehicle is disinfected after, and dispatch quotes the added charge.
Ask your plan. Call the member services number on your plan card and ask whether your benefit covers wheelchair or stretcher vans; if the plan’s rides run through SafeRide Health, request H&M Transport by name. If the plan books through a vendor that doesn’t use us, you can still book with us directly and pay the published rate.
Pairs with our Silver Spring service area page. For a ride to Adventist White Oak from nearby, see wheelchair transportation and stretcher transportation in Silver Spring.
Eastern Montgomery riders reach dispatch at (703) 304-7889 day or night; the reservations page works too, and we phone back to confirm.
Phone (703) 304-7889 any time, holidays included, or request a trip online. Tell us the building and how many steps are at the door, and we’ll quote it first.
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