Holy Cross Hospital on Forest Glen Road is the largest hospital in Silver Spring and one of the busiest in Montgomery County.
H&M Transport runs ambulatory, wheelchair, stretcher and bariatric transport to and from Holy Cross, including trips that cross into Virginia or the District. Call (703) 304-7889.
The crossing is the reason to call us. We hold WMATC authority 3449, which covers the Washington Metropolitan District — the District itself, Montgomery and Prince George’s counties in Maryland, and the Northern Virginia jurisdictions. A Maryland pickup going to a Virginia or DC destination travels on one booking with one carrier, legally, with no handoff at the line.
That matters at Holy Cross more than at most hospitals, because a lot of its patients are referred across the river for specialist care and a lot of Virginia patients come the other way.
Pickups in Silver Spring run from downtown high-rises to post-war single-family streets within a couple of miles. Downtown buildings have the same garage-clearance constraint as Arlington’s — a raised-roof van usually can’t get in, so we pick up at the street or the loading entrance. Older neighborhoods like Woodside and Takoma Park have steps up from the sidewalk and no driveway apron; tell us the number of steps.
Riderwood on Gracefield Road is the single address we serve most in Silver Spring. Give us the residence building rather than the campus address.
Two patterns cover nearly everything we do at a hospital.
Discharges. A patient has been cleared to leave and is going home, or on to a skilled nursing or rehabilitation facility. This is the larger half of our hospital work.
Scheduled arrivals. Bringing a patient in for an appointment, an infusion, imaging or an outpatient procedure — and collecting them afterwards.
What we don’t do is take anyone to the emergency room, or move a patient from here to another hospital for a higher level of care. Both of those are ambulance trips.
Facilities get a three-hour lead time, including stretcher, and our facility cancellation window is two hours.
What the floor should tell us: whether the patient can sit upright safely for the journey, home or facility, stairs at the destination, oxygen or equipment traveling with them, and a realistic discharge time.
Traffic is the scheduling problem on any trip from Silver Spring toward Virginia. The Beltway or the District, neither quick. We schedule against the corridor rather than the mileage — if the destination is across the river in the morning peak, expect us considerably earlier than the distance suggests.
Which vehicle you need depends on how the rider moves, not how far they’re going.
Ambulatory — the rider can walk to and from the vehicle with a steadying arm. The driver assists at both ends.
Wheelchair transportation — the rider stays in their chair. Ramps on our minivans, hydraulic lifts on our full-size vans, and four-point securement before the vehicle moves. You don’t need to own a chair; we can provide one.
Stretcher — the rider can’t sit upright safely for the journey. Two crew on every stretcher trip.
Bariatric — over 300 pounds, with equipment rated for it and additional crew. Fewer vehicles, so more notice helps.
If you’re not sure, call and describe the situation. Getting this right before dispatch matters more than anything else about the booking.
Dispatch answers around the clock at (703) 304-7889. A day’s notice is comfortable for an appointment; facilities scheduling a discharge get a three-hour lead time, including for stretcher.
Our rate card and estimator are published, so you can work out the price before you call. H&M Transport is not a Medicaid provider in Maryland. In Montgomery County, Medicaid rides are arranged through the county Department of Transportation’s Medical Assistance Transportation Program; start there or with the number on the member’s ID card. If your health plan’s ride benefit is administered by SafeRide Health, you can request H&M Transport by name. Medicare generally does not cover non-emergency medical transportation.
H&M Transport runs non-emergency medical transportation. We carry people to scheduled medical care and back home again, and the ride itself is transport rather than treatment.
That means there are trips we can’t take. We are not an ambulance service. We don’t provide medical care or monitoring on board, we don’t transport anyone to an emergency room, and we don’t move patients from one hospital to another for a higher level of care. Those are ambulance trips, and they need a crew and a vehicle equipped for them.
If this is a medical emergency, call 911.
If you’re not sure which you need, call us and describe the situation. We would rather tell you to dial 911 than send the wrong vehicle.
Yes. Many Holy Cross patients are referred across the river for specialist care. Our WMATC authority 3449 lets that trip run on one booking with one carrier, with no handoff at the line.
Earlier than the distance suggests. Neither the Beltway nor the District is quick, so we schedule against the corridor rather than the mileage, especially in the morning peak.
Yes. A raised-roof van usually can’t clear downtown garages, so we pick up at the street or the loading entrance. In older neighborhoods like Woodside and Takoma Park, tell us the number of steps.
Yes. Riderwood on Gracefield Road is the single address we serve most in Silver Spring. Give us the residence building rather than the campus address.
Book the return as a will-call. If you can, call dispatch a little before your appointment wraps up, and we’ll start a driver your way so you wait as little as possible. If you can’t call until you’re finished, that’s fine: we’ll route the closest available driver, and our standard is to pick you up within 45 minutes of your call. The earlier you call, the shorter your wait. If you’d rather have the driver wait on site, prescheduled wait time is $75 an hour for wheelchair trips and $100 an hour for stretcher trips.
Yes, with notice. Tell us about any isolation precautions when you book. The crew wears the protective equipment the precautions call for, and the vehicle is disinfected after the trip. An additional charge applies, and dispatch will quote it when you book.
Ask your plan. Call the member services number on your plan card, ask whether your benefit covers wheelchair or stretcher vans, and request H&M Transport by name. If the plan books through a vendor that doesn’t use us, you can still book with us directly and pay the published rate.
Pairs with our Silver Spring service area page.
Call (703) 304-7889, any hour, or start on our reservations page.
Request a trip online, or call (703) 304-7889. We dispatch 24 hours a day, seven days a week, holidays included.
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