Wheelchair Transportation in Rockville, MD

How a Rockville wheelchair ride runs

The pickup could be an apartment near the Rockville Metro, a house in Aspen Hill or a room at the Hebrew Home on Montrose Road. The driver comes to the door you name, with a stair chair team if there are steps the rider can’t manage, and the rider stays in the wheelchair all the way. A minivan ramp or a full-size van’s lift takes the chair aboard, four tie-downs hold it, and the rider is belted at the lap and shoulder.

Whatever the rider uses, a manual chair, a power chair or a scooter, it rides secured, and if it won’t suit the trip we bring a wheelchair at no charge. One family member or aide comes along free, as can a service animal.

At Shady Grove, Holy Cross Germantown, a Kaiser center or a dialysis chair on Omega Drive, the driver goes inside with the rider to the desk or the chair. Drivers are CPR and first-aid certified, trained to secure manual and power chairs, and screened with a criminal background check and drug test. Our dispatch office is in Gainesville, Virginia, but drivers take their vans home across the region, Montgomery County included, so a Rockville pickup usually starts close by. H&M Transport was the first NEMT provider in Virginia accredited by NEMTAC, which audits training, securement and vehicles.

Shady Grove, Holy Cross Germantown and the I-270 corridor

Adventist HealthCare Shady Grove Medical Center at 9901 Medical Center Drive is a regular stop for us. The main entrance has a patient drop-off circle, which is where we take appointments and discharges; the second circle at the Horizon Tower serves the emergency department. Visitor parking is paid, so a drop-off at the door saves the fee. The Aquilino Cancer Center at 9905 and Adventist HealthCare Rehabilitation at 9909 are on the same corridor.

Up-county, Holy Cross Germantown Hospital on Observation Drive has free parking. We also take riders to Kaiser Permanente’s Gaithersburg Medical Center on Watkins Mill Road and its Shady Grove Medical Center on Piccard Drive, a different building from the Adventist hospital with the same name, so we always confirm which one.

We run a regular schedule for residents of Ingleside at King Farm, Sunrise of Rockville, the Hebrew Home of Greater Washington on Montrose Road and Asbury Methodist Village in Gaithersburg.

Dialysis rides in Rockville

We run standing dialysis schedules for Rockville and Gaithersburg riders, including to:

• DaVita Rockville Dialysis Center, 15204 Omega Dr
• Fresenius (BMA) Rockville, 7524 Standish Pl, Derwood
• DaVita Rock Creek Dialysis, 5544 Norbeck Rd, Aspen Hill
• DaVita Gaithersburg Dialysis, 202 Perry Pkwy
• DaVita Middlebrook Dialysis, 12401 Middlebrook Rd, Germantown
• Fresenius Kidney Care Germantown, 19851 Observation Dr

The six centers on our Rockville schedule stretch from Aspen Hill to Germantown. Whichever one the rider uses, the chair days and times go on a standing order once. If a session runs late, the ride home becomes a will-call: the van reaches the center within 45 minutes of your call, and calling a little before the session ends means a shorter wait.

Wheelchair transportation prices in Rockville

Rockville rides are priced the same way as our Virginia and DC trips, from the 2026 private-pay card below: a pick-up fee, then the miles.

Ingleside at King Farm to Shady Grove Medical Center is a little over two miles, so a round trip stays inside the five miles included on each leg: $110. Asbury Methodist Village to Holy Cross Germantown Hospital is about four and a half miles, also $110. From Twinbrook, Shady Grove is about six miles each way: $55 plus one mile at $3.00, so $58 a leg or $116 round trip. A discharge from Shady Grove home to Kensington, about 12 miles one way, is $90 plus $36, or $126.

The add-ons are quoted ahead: a stair chair team adds $75 each way, a pickup before 7am or after 6pm adds $30, prescheduled waiting is $75 an hour, an extra stop is $20, and oxygen is $35 for each 2-liter tank, free if the rider has a portable unit. We take cash or card, with a 3% card fee, but no personal checks, and itemized receipts are available on request. See the rest on our rates page.

Wheelchair van or MetroAccess and Call-n-Ride?

Montgomery County riders have several public options. MetroAccess, WMATA’s door-to-door shared-ride paratransit, serves Rockville addresses near Metrorail and Metrobus service after an application and an in-person interview; trips are booked ahead with no same-day service, and the driver goes no farther than the building’s outermost exterior door. The county’s Call-n-Ride subsidizes taxi trips on a sliding scale for low-income residents who are 63 or older or have a disability. Ride On buses have been free for everyone since June 2025 and every bus takes a wheelchair, but they run fixed routes, and City of Rockville residents 60 and over can reserve the city’s free senior bus-shuttle.

Those services fit a lot of planned trips. The van is for the rest: a same-day ride or a discharge from Shady Grove, help from inside the home to the desk, a fixed appointment time, a trip into DC or Northern Virginia, or a rider who hasn’t been certified for anything.

Pickup tips for Rockville homes and campuses

• Large campuses. Asbury Methodist Village covers 134 acres, and its Wilson Health Care Center has its own address on Russell Avenue. Tell us the building and the pickup point.
• Townhouse communities in King Farm and Twinbrook often have shared lots. Give us the nearest spot where a van can stop.
• Stairs. If the home has steps, say how many when you book, and we’ll send a stair chair team along with the van.
• I-270 and Rockville Pike are slow at rush hour. We build that into the pickup time.

Medicaid, Medicare and paying for a Rockville ride

Medicaid in Maryland and DC. H&M Transport is not a Maryland Medicaid provider, so a Medicaid-covered ride from Rockville is arranged through Montgomery County, not with us: the county Department of Transportation runs the Medical Assistance Transportation Program, and the member’s ID card has the number. In DC, our one Medicaid plan is UnitedHealthcare Community Plan of the District of Columbia, through SafeRide Health.

Medicare and other plans. Original Medicare doesn’t pay for a wheelchair van; it covers an ambulance only when one is medically necessary. Outside Medicaid, a health plan whose ride benefit SafeRide Health administers can book us in Montgomery, Prince George’s and DC: go through the plan and request H&M Transport by name.

Private pay and facilities. Paying privately means the published rates, with no doctor’s order. Hospitals, nursing facilities and senior communities book on contracted rates; see our facilities page.

Notice, notes and changes for Rockville rides

For a same-day ride or a Shady Grove discharge, call at least three hours before pickup; a day’s notice guarantees the van. Today’s trips go through dispatch by phone at (703) 304-7889, and you’ll get a call or text confirming the booking within two hours.

In the notes, give the building and pickup point on a campus like Asbury, the parking at a King Farm townhouse, the unit, the appointment and how long it runs, and the step count. For riders over 300 lbs, book bariatric service.

A change or cancellation more than two hours before pickup is free; later than that, or a no-show, is $50. Use the phone, Reservations@hmtransport.com or the app.

Wheelchair transportation in Rockville: common questions

What does a round trip from King Farm to Shady Grove Medical Center cost?

$110. From Ingleside at King Farm the hospital is a little over two miles, inside the five miles included on each leg. Legs longer than five miles add $3.00 a mile past five, and a one-way ride is $90 plus $3.00 a mile.

Do you pick up at Shady Grove Medical Center?

Yes, for appointments and discharges; a discharge needs three hours’ notice. We use the drop-off circle at the main entrance, so tell us the unit and the driver comes up for the rider.

Does Maryland Medicaid pay for wheelchair rides?

No, not with us, because H&M Transport is not a Medicaid provider in Maryland. A Rockville member’s Medicaid rides go through Montgomery County’s Medical Assistance Transportation Program, run by the county Department of Transportation; the number is on the member’s ID card.

Can you take a Rockville rider into DC or Virginia?

Yes. Trips in Montgomery County and into DC run under WMATC authority 3449, and the Virginia side runs under our Virginia DMV Certificate #524.

Can you pick up at Asbury Methodist Village or the Hebrew Home?

Yes. Tell us the building and the pickup point, such as the Wilson Health Care Center at Asbury, and the driver meets the rider there and takes them inside at the appointment.

Can you set up dialysis rides to DaVita Rockville on Omega Drive?

Yes. The three weekly chair times go in once as a standing order, at Omega Drive or any other center. If a session runs long, call for the ride home as a will-call; the van arrives within 45 minutes of your call, and calling a little before treatment ends shortens the wait.

When the rider needs more than a van

A wheelchair van is transportation only. Nobody on board gives medical care or monitors the rider, we don’t drive to emergency rooms, and a transfer to another hospital for a higher level of care is an ambulance trip. If this is a medical emergency, call 911. If a rider becomes unwell, the driver stops safely and calls 911. A rider who can’t sit upright for the whole trip should book stretcher transportation.

More from H&M Transport near Rockville

Rockville: all medical transportation · Wheelchair transportation across the DC region · Wheelchair transportation in Bethesda · Wheelchair transportation in Silver Spring · Wheelchair transportation in Washington DC · Dialysis transportation