Non-Emergency Medical Transportation in Rockville, MD

Where we take Rockville riders

Adventist HealthCare Shady Grove Medical Center at 9901 Medical Center Drive is the main hospital for Rockville and a regular stop for us. It has a patient drop-off circle at the main entrance and a second one in front of the Horizon Tower, which is the emergency entrance; for appointments and discharges we use the main entrance. Visitor parking is paid, so a door-to-door drop-off saves families the fee and the walk. The Aquilino Cancer Center and Adventist HealthCare Rehabilitation sit on the same corridor, at 9905 and 9909 Medical Center Drive.

Up-county, Holy Cross Germantown Hospital on Observation Drive, on Montgomery College’s Germantown campus, has free parking. We also take riders to Kaiser Permanente’s Gaithersburg Medical Center on Watkins Mill Road and to its Shady Grove Medical Center on Piccard Drive, which is a different building from the Adventist hospital of the same name, so we always confirm which one.

We run a steady schedule for residents of Ingleside at King Farm, Sunrise of Rockville, the Hebrew Home of Greater Washington on Montrose Road and Asbury Methodist Village in Gaithersburg, and to and from Shady Grove Nursing and Rehabilitation Center, Potomac Valley Rehabilitation and Healthcare and The Village at Rockville.

Choosing the vehicle for a Rockville trip

What matters is how the rider moves on the day, not whether the appointment is on Medical Center Drive or in the District.

Ambulatory. For a rider who walks with an arm to lean on. They ride in the same minivans and full-size vans as the rest of the fleet, the driver helps at both doors, and steps the rider can manage with that help cost nothing extra.

Wheelchair. The rider stays in the chair, up a minivan ramp or a full-size van lift, held at four points before the van moves; no chair at home, and we bring one. Prices and local notes are on wheelchair transportation in Rockville.

Stretcher. For a rider who can’t sit up safely, such as a discharge from Shady Grove to a rehab bed at Potomac Valley. Two crew members carry the trip bed to bed; more on our stretcher transportation service.

Bariatric. Riders over 300 lbs travel in vehicles with wider ramps and more room inside, with a second crew member when the transfer or the way out of the house needs one. Early notice helps us line one up.

If you can’t tell which fits, describe the rider and the building to dispatch, and we’ll settle the vehicle with you before anything is sent.

Pickup in Rockville and Gaithersburg

Large campuses are the main thing to plan for. Asbury Methodist Village covers 134 acres, and its skilled nursing building, Wilson Health Care Center, has its own address on Russell Avenue; the Hebrew Home campus has several residences. Tell us the building and the pickup point and the driver goes straight there.

Townhouse communities in King Farm and Twinbrook often have shared lots; give us the nearest spot where a van can stop. If a rider in a wheelchair has to come down steps, we send a stair chair team, which adds $75 each way. I-270 and Rockville Pike are slow at rush hour, and we build that into the pickup time.

Dialysis and standing orders

We run standing dialysis schedules for Rockville riders to DaVita Rockville on Omega Drive, Fresenius Kidney Care on Standish Place in Derwood, DaVita Rock Creek on Norbeck Road in Aspen Hill and DaVita Gaithersburg on Perry Parkway, and up-county to the DaVita and Fresenius centers in Germantown.

Tell us the center and the chair times once and the three-day schedule stays on our books. If treatment runs long, call for a will-call ride home and a driver reaches the center within 45 minutes; a call shortly before the session ends shortens the wait. Riders tend to see the same driver, which helps on a tired trip home. See dialysis transportation for details.

Booking, coverage and payment

Call (703) 304-7889 at any hour, or request a trip online. Same-day trips and discharges need three hours’ notice; a booking made the day before is guaranteed, and a call or text confirms it within two hours. Changes are free more than two hours before pickup, and $50 after that or for a no-show.

Rates. A wheelchair or ambulatory round trip is $55 a leg with five miles included each way, then $3 a mile, and a stretcher round trip is $230 a leg. From King Farm to Shady Grove Medical Center, under three miles each way, a wheelchair round trip is $110. Every trip is quoted before you book, and the full card is on our rates page.

Maryland and DC Medicaid. H&M Transport is not a Medicaid provider in Maryland, so we cannot take Medicaid-covered rides in Montgomery or Prince George’s counties. In Montgomery County, Medicaid transportation is arranged through the county Department of Transportation’s Medical Assistance Transportation Program; start there or with the number on the member’s ID card. In Washington DC, the only Medicaid plan we serve is UnitedHealthcare Community Plan of the District of Columbia, through SafeRide Health. Outside Medicaid, a health plan whose ride benefit SafeRide Health administers can book us in Montgomery, Prince George’s and DC: go through the plan and request H&M Transport by name.

Medicare, private pay and facilities. Original Medicare doesn’t pay for wheelchair or stretcher vans. A Medicare Advantage plan whose ride benefit runs through SafeRide Health can send the trip to us if you ask for H&M Transport by name. Families pay the rate card, and hospitals, nursing homes and senior communities book on contracted rates through our facilities program.

Questions we get from Rockville families

Can you take me from Rockville into DC or Virginia?

Yes. Trips between Montgomery County and the District run under WMATC authority 3449, and the Virginia end runs under our Virginia DMV Certificate #524, all on one booking.

Do you pick up at Shady Grove Medical Center?

Yes, for appointments and discharges, with three hours notice for a discharge. We use the main entrance drop-off circle; tell us the unit.

How does Medicaid work in Maryland?

H&M Transport is not a Medicaid provider in Maryland. In Montgomery County, Medicaid transportation is arranged through the county Department of Transportation’s Medical Assistance Transportation Program.

How much notice does a Rockville ride need?

Three hours covers a same-day trip or a discharge, and a booking a day ahead is guaranteed. Dialysis riders can set up a standing order instead of booking each week.

Do you serve Asbury Methodist Village?

Yes. Tell us the building, such as the Wilson Health Care Center or Kindley assisted living, and the driver goes to that entrance.

Are you accredited?

Yes. NEMTAC accredited H&M Transport ahead of every other NEMT provider in Virginia, after reviewing driver training, securement and vehicle standards.

What we can’t take

We carry Rockville riders to scheduled care and home again, and nothing medical happens on board: no monitoring, no trips to an emergency room, and no moves between hospitals for a higher level of care. Scheduled transfers for stable patients, such as Shady Grove to a nursing home, we do run. If a rider becomes unwell, the driver stops safely and calls 911. If this is a medical emergency, call 911.

Where Rockville vans start

Dispatch works from Gainesville, but the vans go home with their drivers, who live across the service area, Montgomery County included. A Rockville pickup usually starts nearby rather than across the river.

So a same-day request is often covered sooner than the distance suggests, and a standing order tends to keep the same driver, who already knows the campus and the door.

Related pages

Wheelchair transportation in Rockville · Stretcher transportation · Bethesda · Silver Spring · Washington DC · Hospital discharge · Dialysis transportation