Non-Emergency Medical Transportation in Rockville, MD

Where we take Rockville riders

Adventist HealthCare Shady Grove Medical Center at 9901 Medical Center Drive is the main hospital for Rockville and our most frequent stop here. It has a patient drop-off circle at the main entrance and a second one in front of the Horizon Tower, which is the emergency entrance; for appointments and discharges we use the main entrance. Visitor parking is paid, so a door-to-door drop-off saves families the fee and the walk. The Aquilino Cancer Center and Adventist HealthCare Rehabilitation sit on the same corridor, at 9905 and 9909 Medical Center Drive.

Up-county, Holy Cross Germantown Hospital on Observation Drive, on Montgomery College’s Germantown campus, has free parking. We also take riders to Kaiser Permanente’s Gaithersburg Medical Center on Watkins Mill Road and to its Shady Grove Medical Center on Piccard Drive, which is a different building from the Adventist hospital of the same name, so we always confirm which one.

We run a steady schedule for residents of Ingleside at King Farm, Sunrise of Rockville, the Hebrew Home of Greater Washington on Montrose Road and Asbury Methodist Village in Gaithersburg, and to and from Shady Grove Nursing and Rehabilitation Center, Potomac Valley Rehabilitation and Healthcare and The Village at Rockville.

Choosing your level of service

Four options, and the right one depends on how your rider moves rather than how far they are going.

Ambulatory is for someone who can walk to and from the vehicle, with a steadying arm if needed. Ambulatory riders travel in the same minivans and full-size vans as the rest of the fleet, and the driver assists at the door and again at the destination. If the rider can manage the steps with the driver’s help, stairs cost nothing extra.

Wheelchair is for a rider who stays in their chair for the trip. The chair goes up a ramp on our minivans or a hydraulic lift on our full-size vans, and it is secured at four points before the vehicle moves. You do not need to own a wheelchair; we can bring one. See wheelchair transportation in Rockville for prices and details.

Stretcher is for a rider who cannot sit upright safely for the journey, often after surgery or on discharge to a rehab or skilled nursing facility. Two crew members run every stretcher trip, bed to bed. See stretcher transportation.

Bariatric is for riders over 300 lbs. We use specialized vehicles with wider ramps and roomier interiors, and add a second crew member when the transfer or the route out of the home calls for it. Give us as much notice as you can.

If you are not sure which applies, call and describe the situation. The right vehicle at the door matters more than almost anything else about the booking.

Pickup in Rockville and Gaithersburg

Large campuses are the main thing to plan for. Asbury Methodist Village covers 134 acres, and its skilled nursing building, Wilson Health Care Center, has its own address on Russell Avenue; the Hebrew Home campus has several residences. Tell us the building and the pickup point and the driver goes straight there.

Townhouse communities in King Farm and Twinbrook often have shared lots; give us the nearest spot where a van can stop. If a rider in a wheelchair has to come down steps, we send a stair chair team, which adds $75 each way. I-270 and Rockville Pike are slow at rush hour, and we build that into the pickup time.

Dialysis and standing orders

We run standing dialysis schedules for Rockville riders to DaVita Rockville on Omega Drive, Fresenius Kidney Care on Standish Place in Derwood, DaVita Rock Creek on Norbeck Road in Aspen Hill and DaVita Gaithersburg on Perry Parkway, and up-county to the DaVita and Fresenius centers in Germantown.

Tell us the center and the chair times once and the three-day schedule stays on our books without rebooking. The same drivers tend to see the same riders, which matters most on the ride home after treatment. See dialysis transportation for details.

Booking, coverage and payment

Dispatch answers around the clock at (703) 304-7889, or you can request a trip online. We need a minimum of three hours notice for same-day requests and discharges; booking 24 hours ahead guarantees availability. Cancel or change at least two hours before pickup to avoid a fee.

Rates. Wheelchair trips start at $55 per leg on a round trip and stretcher trips at $230 per leg, with the same published rates in Virginia, Maryland and DC. The full card is on our rates page, and we quote every trip before you book.

Maryland and DC Medicaid. H&M Transport is not a Medicaid provider in Maryland, so we cannot take Medicaid-covered rides in Montgomery or Prince George’s counties. In Montgomery County, Medicaid transportation is arranged through the county Department of Transportation’s Medical Assistance Transportation Program; start there or with the number on the member’s ID card. In Washington DC, the only Medicaid plan we serve is UnitedHealthcare Community Plan of the District of Columbia, through SafeRide Health. In Montgomery, Prince George’s and DC alike, if your health plan’s ride benefit is administered by SafeRide Health, book through the plan and request H&M Transport by name.

Medicare, private pay and facilities. Original Medicare does not cover wheelchair or stretcher vans; some Medicare Advantage plans include a transportation benefit, and if yours does, ask the plan for H&M Transport by name. Families pay the published rates. Hospitals, skilled nursing facilities and senior communities book on contracted rates through our facilities program.

Questions we get from Rockville families

Can you take me from Rockville into DC or Virginia?

Yes. We hold WMATC authority 3449, which covers trips between Montgomery County, the District and Northern Virginia, at the same rates.

Do you pick up at Shady Grove Medical Center?

Yes, for appointments and discharges, with three hours notice for a discharge. We use the main entrance drop-off circle; tell us the unit.

How does Medicaid work in Maryland?

H&M Transport is not a Medicaid provider in Maryland. In Montgomery County, Medicaid transportation is arranged through the county Department of Transportation’s Medical Assistance Transportation Program. If your health plan’s ride benefit is administered by SafeRide Health, book through the plan and request H&M Transport by name.

How far ahead should I book?

Three hours is our minimum for same-day requests and discharges. Booking 24 hours ahead guarantees availability, and dialysis riders can set up a standing order.

Do you serve Asbury Methodist Village?

Yes. Tell us the building, such as the Wilson Health Care Center or Kindley assisted living, and the driver goes to that entrance.

Are you accredited?

Yes. H&M Transport was the first NEMT provider in Virginia to earn NEMTAC accreditation, which audits driver training, securement procedure and vehicle standards.

What we can’t take

H&M Transport runs non-emergency medical transportation. There is no medical care or monitoring on board, we do not take anyone to an emergency room, and we do not move patients between hospitals for a higher level of care. We do run scheduled, stable transfers between facilities, such as hospital to rehab or to a nursing home. If this is a medical emergency, call 911.

Where our drivers start the day

Dispatch sits in Gainesville. The vehicles do not. Our drivers take their vans home, and they live across the whole service area, including the Maryland suburbs and the District. The van that pulls up at your door in Rockville has usually started its day nearby rather than driving across the region to reach you.

That is why a same-day request is often a shorter wait than a map would suggest, and why a standing order holds week after week: the same driver, starting from the same place, on a route they already know.

More from H&M Transport

Wheelchair transportation in Rockville · Stretcher transportation · Bethesda · Silver Spring · Washington DC · Hospital discharge · Dialysis transportation