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Text Messaging (SMS) Terms

Effective Date: 10/22/2026

These terms cover the text messaging program of H&M Transport (“HM Transport,” “we,” “our,” “us”), HM Transport ride updates. H&M Transport is a trade name of Parallax Transport LLC.

1. Messages You Will Receive

If you opt in, we text the mobile number you provided about the ride you booked with us: a booking confirmation, a reminder the day before, schedule changes or cancellations, and a notice when your driver is on the way. We do not send marketing or promotional messages. Texts never include medical information.

2. How to Opt In

When you book a ride on our online booking form at hmtransport.com/reservations, check the box next to your phone number that reads: “Text me updates about this ride from HM Transport (confirmation, reminder, driver on the way). Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.” The box is not checked by default, and you do not have to opt in to book a ride.

HM Transport online booking form with the unchecked text-message opt-in box next to the phone number field
The text-message opt-in on our booking form (unchecked by default).

3. Message Frequency and Cost

  • Message frequency varies with your bookings, typically 2 to 4 messages per ride.
  • Message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.

4. Help and Opting Out

  • Reply HELP for help, or call us at (703) 304-7889 or email reservations@hmtransport.com.
  • Reply STOP at any time to stop receiving texts. You will receive one message confirming you are unsubscribed, and no further messages after that.
  • Reply START to opt back in.

5. Privacy

Mobile phone numbers and text messaging opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.

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